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Junior Desktop Support Jobs in New York, NY (NOW HIRING)

Pride Global

Desktop Support Technician II

Manhattan, NY · On-site

$22.25 - $28.50/hr

Key Responsibilities • Hands-on, on-site desktop support with junior-to-intermediate macOS troubleshooting, basic Windows 11 troubleshooting, and foundational knowledge for server room / network ...

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Junior Desktop Support information

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$26

$42

How much do junior desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for junior desktop support in New York, NY is $26.82, according to ZipRecruiter salary data. Most workers in this role earn between $21.20 and $29.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Desktop Support specialist, and why are they important?

To thrive as a Junior Desktop Support specialist, you need a foundational understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Strong communication skills, patience, and a customer-oriented mindset help you effectively assist users and manage stress. These skills ensure prompt resolution of technical issues, minimize downtime, and contribute to a positive user experience.

What are the typical challenges faced by a Junior Desktop Support professional during their first year?

Junior Desktop Support professionals often encounter challenges such as managing a diverse range of hardware and software issues, prioritizing support tickets efficiently, and communicating technical information to non-technical users. Adapting to fast-paced environments and learning company-specific systems are also common hurdles. However, these challenges offer valuable opportunities to develop troubleshooting skills, build strong relationships with colleagues, and gain exposure to a broad range of IT tools and practices.

What are Junior Desktop Support specialists?

Junior Desktop Support specialists are entry-level IT professionals who help maintain and troubleshoot computer systems, hardware, and software for organizations. They typically assist users with technical issues, set up new equipment, install software, and ensure systems run smoothly. This role often involves responding to help desk tickets, providing basic technical support, and escalating more complex problems to senior staff. Junior Desktop Support specialists play a critical role in keeping an organization's technology running efficiently and are a great starting point for a career in IT.

What is the difference between Junior Desktop Support vs Help Desk Technician?

AspectJunior Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, hardware-focusedRemote or on-site, software and user support
Industry UsageIT support, hardware troubleshootingCustomer service, technical support
Common Search IntentEntry-level hardware support rolesSoftware and user issue resolution

Junior Desktop Support and Help Desk Technician roles often overlap but differ mainly in focus. Junior Desktop Support emphasizes hardware troubleshooting and on-site support, while Help Desk Technicians typically handle software issues and remote support. Both roles require similar certifications and serve as entry points into IT support careers.

What are the most commonly searched types of Desktop Support jobs in New York, NY? The most popular types of Desktop Support jobs in New York, NY are:
What are popular job titles related to Junior Desktop Support jobs in New York, NY? For Junior Desktop Support jobs in New York, NY, the most frequently searched job titles are:
What job categories do people searching Junior Desktop Support jobs in New York, NY look for? The top searched job categories for Junior Desktop Support jobs in New York, NY are:
What cities near New York, NY are hiring for Junior Desktop Support jobs? Cities near New York, NY with the most Junior Desktop Support job openings:
Junior Desktop Support jobs near you
Infographic showing various Junior Desktop Support job openings in New York, NY as of May 2026, with employment types broken down into 1% As Needed, 93% Full Time, 1% Temporary, and 5% Contract. Highlights an 100% Physical job distribution, with an average salary of $55,784 per year, or $26.8 per hour.
Sr. IT/Desktop Support Engineer

Sr. IT/Desktop Support Engineer

The Right Click, Inc.

Stamford, CT • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Our client is seeking a Senior Desktop Support Engineer to join their IT team. This role is ideal for someone with strong IT support experience in financial services or a similar fast-paced, technical environment. The successful candidate will provide advanced desktop support, maintain system integrity, and assist with IT projects across the organization.
Senior Desktop Support Engineer's Responsibilities and Duties:

  • Provide advanced desktop support for end-users, including troubleshooting hardware, software, and network issues.
  • Deploy, configure, and maintain Windows systems, including upgrades and package installations.
  • Manage and support Office 365 applications and services.
  • Collaborate with IT and business teams to ensure smooth technical operations.
  • Communicate effectively with colleagues and clients, maintaining professionalism and a polished presence.
  • Contribute to team initiatives and provide guidance to junior IT staff when needed.
Senior Desktop Support Engineer's Qualifications and Skills:
  • At least 5 years of IT support experience, preferably within financial services or a similar environment.
  • Strong proficiency with Windows systems, including server upgrades and software package management.
  • Experience with Office 365 administration and support.
  • Excellent communication and interpersonal skills.
  • Professional demeanor with a team-oriented attitude.

RightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.

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