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Junior Desktop Support Jobs (NOW HIRING)

TekSynap

Desktop Support Technician II

Washington, DC

$23 - $29.25/hr

... junior technicians. This position ensures high-quality technical support for Client users ... II Desktop Support Technicians to join our team supporting our Customer in Washington, D.C.

TekSynap

Desktop Support Technician II

Washington, DC

$23 - $29.25/hr

Overview We are seeking highly motivated and experienced Tier II Desktop Support Technicians to ... junior technicians. This position ensures high-quality technical support for Client users ...

TekSynap

Desktop Support Technician II

Washington, DC

$23 - $29.25/hr

... junior technicians. This position ensures high-quality technical support for Client users ... Microsoft 365 certification We are seeking highly motivated and experienced Tier II Desktop Support ...

Teksynap

Desktop Support Technician II

Washington, DC · On-site

$23 - $29.25/hr

... junior technicians. This position ensures high-quality technical support for Client users ... II Desktop Support Technicians to join our team supporting our Customer in Washington, D.C.

Atlas Technica

Jr. Systems Engineer

Boston, MA · On-site

Required : • The ideal Jr. Systems Engineer will possess at least 1 year of IT Experience (Desktop Support, Systems Engineering, Systems Administration) • End User Support / Desktop Support:

Cayuse Holdings

Desktop Technician III

Flandreau, SD

$27.88 - $29/hr

Mentor and support junior Desktop Technicians. * Non-Essential Duties * Other duties as assigned. Qualifications - Here's What You Need: * A minimum of three years of related technical experience in ...

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How much do junior desktop support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for junior desktop support in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What is a junior desktop support?

Junior Desktop Support specialists are entry-level IT professionals who help maintain and troubleshoot computer systems, hardware, and software for organizations. They typically assist users with technical issues, set up new equipment, install software, and ensure systems run smoothly. This role often involves responding to help desk tickets, providing basic technical support, and escalating more complex problems to senior staff. Junior Desktop Support specialists play a critical role in keeping an organization's technology running efficiently and are a great starting point for a career in IT.

What are the key skills and qualifications needed to thrive as a junior desktop support?

To thrive as a Junior Desktop Support specialist, you need a foundational understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Strong communication skills, patience, and a customer-oriented mindset help you effectively assist users and manage stress. These skills ensure prompt resolution of technical issues, minimize downtime, and contribute to a positive user experience.

What are the typical challenges faced by a junior desktop support during their first year?

Junior Desktop Support professionals often encounter challenges such as managing a diverse range of hardware and software issues, prioritizing support tickets efficiently, and communicating technical information to non-technical users. Adapting to fast-paced environments and learning company-specific systems are also common hurdles. However, these challenges offer valuable opportunities to develop troubleshooting skills, build strong relationships with colleagues, and gain exposure to a broad range of IT tools and practices.

What is the difference between Junior Desktop Support vs Help Desk Technician?

AspectJunior Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, hardware-focusedRemote or on-site, software and user support
Industry UsageIT support, hardware troubleshootingCustomer service, technical support
Common Search IntentEntry-level hardware support rolesSoftware and user issue resolution

Junior Desktop Support and Help Desk Technician roles often overlap but differ mainly in focus. Junior Desktop Support emphasizes hardware troubleshooting and on-site support, while Help Desk Technicians typically handle software issues and remote support. Both roles require similar certifications and serve as entry points into IT support careers.

Is junior desktop support a good entry level job?

Junior desktop support is considered a suitable entry-level position for individuals interested in IT, as it provides foundational experience with troubleshooting hardware and software issues, customer service, and basic networking. It often requires minimal prior experience and can serve as a stepping stone to more advanced IT roles, with certifications like CompTIA A+ being beneficial. The role typically involves working in a help desk environment with standard tools and schedules.
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Junior Desktop Support jobs near you
Infographic showing various Junior Desktop Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,603 per year, or $24.3 per hour.

Senior Desktop Support Technician

Leader Bank

Arlington, MA • On-site

$80K - $105K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 10 days ago

Job description

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $4.5 billion in assets, more than 400 team members, 7 branch offices, and annual mortgage originations of over $2 billion.
Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.
Summary
The Senior Desktop Support Technician is a part of the Bank's Information Technology Department and is responsible for the Bank's technology support, deployment, and implementation. This role requires travel to branch offices, primarily across eastern Massachusetts to provide onsite support, equipment deployment, and issue resolution. Expected travel frequency is approximately 0-1 days per week.
Responsibilities
  • Serve as a senior technical resource and escalation point for complex end-user technology issues, including hardware, software, Microsoft 365, Microsoft Teams, printers, mobile devices, MFA, remote access, endpoint management, and workstation connectivity
  • Mentor other members of the Desktop Support Team and act as a role model by demonstrating excellent customer service, technical troubleshooting, ownership, and professionalism
  • Own assigned support tickets end-to-end; escalate with complete context (steps attempted, screenshots/logs, business impact)
  • Assist Application System Administrators with support of core banking systems and related applications, including Fiserv products where appropriate
  • Assist the Network Engineer with physical and wireless network connectivity troubleshooting
  • Deploy, configure, and refresh endpoints; perform imaging/re-imaging and workstation setups
  • Draft and maintain support documentation, Standard Operating Procedures (SOPs), and knowledge articles
  • Maintain accurate asset inventory and support lifecycle tracking for branch equipment
  • Regularly review existing systems and make recommendations for improvements
  • Willingness to learn and take on new responsibilities when requested
  • Occasional weekend or after-hours work may be required.
  • Perform other job-related duties as assigned

Qualifications
  • Bachelor's Degree in Information Technology, Cybersecurity, Computer Science or a related field, or significant equivalent experience
  • 4+ years of progressive experience in desktop support, IT support, endpoint support, or related IT operations
  • Strong working knowledge of Microsoft Windows, Microsoft 365, Microsoft Teams, MFA, printers, mobile devices, endpoint troubleshooting, ticketing systems, and remote support tools
  • Experience deploying, configuring, imaging, re-imaging, troubleshooting, and supporting desktops, laptops, peripherals, and business applications
  • Ability to independently troubleshoot complex technical issues and escalate with clear documentation and business context
  • Basic understanding of networking concepts, including IP addressing, Wi-Fi, VPN, DNS, DHCP, and connectivity troubleshooting
  • Strong customer service, written communication, verbal communication, and documentation skills
  • Ability to mentor junior team members and contribute positively to a team-based IT support environment
  • Comfortable working in a regulated environment and following documented IT, security, and compliance procedures
  • Detail-oriented with the ability to manage multiple priorities, deadlines, support requests, and project tasks
  • Valid driver's license / ability to travel between sites reliably
  • Ability to lift equipment (monitors, PCs, printers)
  • Preferred Qualifications:
  • Experience supporting technology in a banking, financial services, mortgage, or regulated environment
  • Experience supporting or assisting with core banking platforms, Fiserv products, or other financial services applications
  • Experience with endpoint management, patching, asset inventory, remote support, imaging, and deployment tools
  • Experience with Microsoft Intune, Entra ID, Active Directory, Group Policy, Microsoft Defender, or similar enterprise IT tools
  • CompTIA A+, Network+, Security+, Microsoft, or similar industry certification
  • Familiarity with ITIL-aligned ticket management, incident management, knowledge management, and service request workflows

Leader Bank offers an excellent compensation and benefits package including 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status, or any other protected class.
The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.
Salary Minimum: $80,000.00 - Salary Max: $105,000.00
The range listed is just one component of Leader Bank's total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, Leader Bank provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.
Leader Bank is an E-Verify® participant. * For more information, click on the links below:
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