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Location:

Technology Analyst Micro-Intern

Duration:2 month internship with the opportunity to extend to an additional months, based on performance and availability. The position will start September 3rd and will require the candidate to work fulltime (40 hours a week) and onsite at our Brooklyn, Ohio location.

What does the Internship Offer

The Technology Analyst Intern position with training will provide support for all employees at KeyBank, and is responsible for resolving support requests as well as meeting customer satisfaction, and continuous service delivery demands. Support in this position includes the deployment of IT assets to KeyBank employees, providing deskside computer hardware and software support. Technician will work directly with various lines of business across the bank.

Responsibilities include imaging, configuration, installation and troubleshooting of personal computers and software. This position requires technical skills, analysis, and excellent communication skills.

Key Technology, Operations and Services Overview

Key Technology, Operations & Services (KTOS) brings the future of banking to life. KeyBank is equal parts financial institution and technology innovator, and the KTOS team is at the center of creating solutions to solve the vital needs of our clients first.

KTOS - made up of more than 5,000 talented teammates - enables the technology needs of business partners and clients across the enterprise. Through efficient, reliable, and secure technology, KTOS delivers a competitive distinction through innovation and collaboration.

KTOS plays a significant role in Key's ability to build enduring client relationships through innovative solutions & extraordinary service. KTOS is accountable for a variety of critical functions that are the foundation for Key's day-to-day operations:

• Business Delivery, providing comprehensive technology solutions to Key's lines of business & functional areas
• Enterprise Technology including architecture, networks and cloud infrastructure to ensure stable systems and platforms
• Enterprise Data and Information Management, enabling transformation of customer and market data into valuable insights and analytics
• Enterprise Operations, spanning Origination through Default Management (1.1 million loans worth $82 billion); Deposit Operations (5 million client accounts);ACH, Wire & Check Payment Operations ($400 billion monthly),Treasury Operations
• Enterprise Security, including Tech Risk Management, Information Security, Cybersecurity, Fraud Detection/Management, BSA/AML Operations and Physical Security

Responsibilities:

• Imaging and Preparation: Image and configure laptops, desktops, and other equipment (including monitors, card readers, and accessories) for use by KeyBank employees based on individual assignments.
• Safe Packing and Shipping: Ensure safe packaging and shipping of devices to various domestic and international addresses.
• Inventory Management: Track and manage KeyBank's inventory of equipment, ensuring accurate records.
• Equipment Processing: Process returned equipment, preparing it for future use.

Key Objectives:

• Enhance Productivity: Maximize KeyBank's employee productivity by delivering devices and services that provide secure and seamless access to Key's data and services.
• Windows Imaging: Image Windows laptops and desktops to replace non-compliant Windows 11 devices.
• Hardware Inventory: Maintain an up-to-date inventory of all hardware equipment and devices.

Required Qualifications

• Must be able to work fulltime and onsite in the fall, if the internship were to be extended.
• Enrolled in Computer Science and/or business course work, Or already holding a degree in computer science and/or business or, or the work experience equivalent.
• Work within a customer oriented, positive team environment. Great face forward customer service ability.
• Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff.

Desired Skills

Technical support experience in a computer support environment

Configure, troubleshoot and repair hardware

Configure network connectivity, including mobile computing

Demonstrate functional knowledge of information security and best practices

Possess excellent customer service skills

Thinks out of the box

Accepts personal responsibility and is a team player

Essential Job Functions

Engage in the support of Key's computer platforms at corporate, campus and data center locations

Provide support on single projects and initiatives within scope, budget and timeline

Track corporate IT assets throughout computer lifecycle

Install, support, and maintain desktop applications

Provision applications using Microsoft System Center Configuration Manager (SCCM)

Support desktop and mobile operating systems

Provide high level of customer service to Key's internal client base

Effectively communicate with the end user

Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers

Complete work on assigned tickets within SLA

Use industry standard concepts, practices, and procedures

Rely on documented and established guidelines to perform the functions of the job

Communicate using excellent grammar and listening skills

Work closely with team and produce clear documentation

Learn new things and adapt to new procedures

Compensation

This position is eligible to earn an hourly rate of $20 per hour.

KeyBank's Internship and Analyst positions are not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.