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Internship Desktop Support Jobs in Detroit, MI (NOW HIRING)

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Internship Desktop Support information

See Detroit, MI salary details

$9

$26

$45

How much do internship desktop support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for internship desktop support in Detroit, MI is $26.72, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $30.48 per hour, depending on experience, location, and employer.

What does an internship desktop support do?

An Internship Desktop Support role typically involves assisting with the maintenance and troubleshooting of computer systems, hardware, and software within an organization. Interns support end-users by resolving technical issues, installing or upgrading software, and setting up hardware like printers and monitors. They may also help document problems and solutions, learn about IT best practices, and gain hands-on experience with various operating systems and network environments. This role is a valuable entry point for those interested in pursuing a career in information technology.

What types of technical issues do internship desktop support team members typically handle, and how do they collaborate with other IT staff?

As an Internship Desktop Support team member, you will commonly address issues such as software installation errors, operating system troubleshooting, hardware malfunctions, and network connectivity problems. You'll work closely with end-users to resolve their concerns, often through a ticketing system, and may also assist with routine maintenance tasks like updates and backups. Collaboration with other IT staff, such as network administrators or system engineers, is essential for escalating complex issues and ensuring seamless support across the organization. This teamwork provides valuable exposure to a range of IT specialties and helps interns build strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as an internship desktop support, and why are they important?

To thrive as an Internship Desktop Support, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by coursework in IT or related fields. Familiarity with remote support tools, ticketing systems, and Microsoft Office Suite is typically required. Strong problem-solving abilities, patience, and effective communication skills help interns interact with users and resolve issues efficiently. These skills are critical to ensure smooth IT operations, minimize downtime, and provide excellent user support in a professional environment.

What is the difference between Internship Desktop Support vs Desktop Support Specialist?

AspectInternship Desktop SupportDesktop Support Specialist
Required CredentialsTypically pursuing or recent graduate, some certifications optionalRelevant certifications like CompTIA A+ often required
Work EnvironmentEntry-level, supervised, learning-focusedFull-time, independent problem-solving, client-facing
Employer & Industry UsageInternship programs in IT departments, training rolesIT support teams across various industries, professional role

Internship Desktop Support roles are designed for students or recent graduates gaining hands-on experience, often under supervision. In contrast, Desktop Support Specialists are experienced professionals responsible for resolving technical issues independently. The internship provides foundational skills, while the specialist role involves more advanced troubleshooting and customer interaction.

What are the most commonly searched types of Desktop Support jobs in Detroit, MI?

The most popular types of Desktop Support jobs in Detroit, MI are:

Internship Desktop Support jobs near you
Infographic showing various Internship Desktop Support job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $55,587 per year, or $26.7 per hour.

Level 1 IT Support Technician

UBX Cloud

Madison Heights, MI

$36K - $40K/yr

Full-time

PTO

Re-posted 9 days ago

Job description

About the Position

UBX Cloud is looking for a Level 1 IT Support Technician to join our technical support team. This is an entry-level position focused on desktop support, client service, and troubleshooting common hardware and software issues.

The technician will work closely with senior engineers and receive hands-on experience with cloud infrastructure, virtualization, backups, and other advanced technologies. This position offers opportunities for technical training, professional development, and advancement into a Systems Engineer role.

Responsibilities

  • Provide remote and in-person desktop support for client users.
  • Respond to support requests and provide timely updates through our ticketing system.
  • Set up and configure desktops, laptops, monitors, printers, scanners, and other equipment.
  • Install, update, and troubleshoot Windows operating systems and business applications.
  • Troubleshoot hardware, software, connectivity, printing, scanning, email, and user-access issues.
  • Support users working in Microsoft 365, Citrix, Remote Desktop Services, and cloud-hosted environments.
  • Create and manage user accounts, passwords, permissions, and security groups.
  • Assist with employee onboarding and offboarding, including workstation setup and account access.
  • Perform basic Active Directory and Microsoft 365 administrative tasks.
  • Assist senior engineers with server updates, maintenance, migrations, and infrastructure projects.
  • Help monitor backups and participate in scheduled backup and disaster-recovery testing.
  • Gain experience with Veeam, VMware, Hyper-V, OpenStack, and other cloud technologies.
  • Participate in client calls, internal meetings, and technical training.
  • Document troubleshooting steps and procedures in the company's internal knowledge base.
  • Escalate complex technical issues to senior engineers when appropriate.
  • Follow UBX Cloud's security, documentation, and customer-service standards.

Required Qualifications

  • High school diploma or equivalent.
  • Basic understanding of Windows computers, common business applications, and computer hardware.
  • Basic knowledge of Microsoft 365 applications.
  • Strong troubleshooting and problem-solving skills.
  • Strong written and verbal communication skills.
  • Customer-focused attitude and willingness to help.
  • Ability to manage multiple support requests and follow established procedures.
  • Ability to document work clearly and accurately.
  • Willingness to learn new technologies and accept coaching from senior engineers.

Preferred Qualifications

  • Up to one year of experience in desktop support, help desk, IT support, or a related position.
  • Technical education, training, internship, or hands-on IT experience.
  • Basic familiarity with Active Directory, networking, VPNs, or remote-support tools.
  • Familiarity with Citrix, VMware, Hyper-V, Veeam, or cloud-hosted environments.
  • CompTIA A+, Network+, Microsoft, or similar certifications are preferred but not required.

What We Are Looking For

  • Dependable and professional.
  • Strong attention to detail and follow-through.
  • Comfortable communicating with clients and coworkers.
  • Able to work independently and as part of a technical team.
  • Interested in building a long-term career in IT and cloud technology.

Compensation and Benefits

  • $36,000-$40,000 annually, based on experience and qualifications.
  • Employee benefits package.
  • Paid time off (PTO).
  • Technical training and professional development.
  • Opportunities for advancement into a Systems Engineer role.

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