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Desktop Support Associate Jobs in Virginia (NOW HIRING)

Gunnison

Sr. Desktop Technician

Reston, VA · On-site

$60K - $64K/yr

Associate degree or equivalent combination of education and experience * Minimum of 4 years of related technical experience * Strong experience supporting enterprise desktop environments and ...

ManTech

Dedicated IT Support Technician

Mclean, VA · On-site

$21.75 - $29.75/hr

Deliver remote and onsite desktop support using secure tools for system repair, configuration, and ... High School Diploma with 13+ years of experience or an Associate's Degree with 11+ years of ...

ManTech

Dedicated IT Support Technician

Mclean, VA · On-site

$21.75 - $29.75/hr

Deliver remote and onsite desktop support using secure tools for system repair, configuration, and ... High School Diploma with 13+ years of experience or an Associate's Degree with 11+ years of ...

IMTAS

JR IT Specialist

Winchester, VA · On-site

Associates Degree and 2 years of experience or 4 years of equivalent experience. TS clearance required. Preferred: - IT Certifications applicable to desktop and mobile computer support - Experience ...

IMTAS

JR IT Specialist

Winchester, VA · On-site

Associates Degree and 2 years of experience or 4 years of equivalent experience.TS clearance required.Preferred: - IT Certifications applicable to desktop and mobile computer support - Experience ...

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See Virginia salary details

$15

$23

$31

How much do desktop support associate jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for desktop support associate in Virginia is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $24.57 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a Desktop Support Associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by Desktop Support Associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What does a Desktop Support Associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What are the most commonly searched types of Desktop Support jobs in Virginia? The most popular types of Desktop Support jobs in Virginia are:
What cities in Virginia are hiring for Desktop Support Associate jobs? Cities in Virginia with the most Desktop Support Associate job openings:
Sr. Desktop Technician

Sr. Desktop Technician

Gunnison Consulting Group

Reston, VA

$60K - $64K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Job description

Description

Salary: $60,000 - $64,500/year


*The start date for this position is estimated to be early- to mid-September 2026.


Gunnison is seeking a Desktop Technician to support the Department of the Interior/Indian Affairs (DOI/IA) user base. This role provides end-user computing support across enterprise environments, including desktops, laptops, mobile devices, and network infrastructure. The Desktop Technician III will install, configure, and troubleshoot hardware and software, support standard and specialized applications, and ensure reliable IT operations.


Duties and Responsibilities

  • Serve as a senior technical resource, leading projects and providing advanced troubleshooting while operating with little to no supervision. 
  • Perform advanced troubleshooting across enterprise desktop and network environments
  • Lead technical projects, system upgrades, and deployments
  • Develop and maintain project management documentation
  • Serve as a Subject Matter Expert (SME) for IT systems and initiatives
  • Provide mentorship and guidance to junior technicians
  • Support specialized software applications (e.g., GIS, AutoCAD)
  • Coordinate with stakeholders to ensure successful project delivery
  • Assist in process improvement and operational efficiency initiatives

Requirements

  • Associate degree or equivalent combination of education and experience
  • Minimum of 4 years of related technical experience
  • Strong experience supporting enterprise desktop environments and infrastructure
  • Advanced knowledge of Microsoft operating systems and office applications
  • Ability to develop project documentation and lead initiatives
  • Demonstrated ability to work independently without guidance
  • Experience leading projects and coordinating technical teams
  • Some managerial experience supporting teams of 5+ staff
  • Must be a U.S. Citizen
  • Must have the ability to obtain and maintain a government security clearance


The salary range for this position depends upon multiple factors including location, the individual's knowledge, skills, competencies, and experience, and contract-specific budget constraints and organizational requirements.
Gunnison Consulting Group's total compensation package also includes bonus and profit-sharing opportunities, depending on company and employee performance. Available employee benefits include:

  • 3 weeks of Personal Leave your first year
  • 11 paid Holidays each year
  • 5 days of Flexible Time Off each year
  • 401(k) company match at 50% up to 10% of your salary
  • Medical, Dental and Vision Insurance
  • Life and Disability Insurance
  • Public Transportation Subsidies
  • Certifications and Training Allowance - $2,500/year!

Why Join Gunnison?

  • Gunnison takes on ambitious projects. We target fun, challenging work that requires creative thinking and innovation.
  • Quality is our top priority.
  • Gunnison employee benefits meet or exceed what other companies in the Washington, D.C. metropolitan area offer.
  • There is a great sense of camaraderie at Gunnison. This is an atmosphere we will maintain as we continue to grow.
  • We are growing rapidly and the opportunity for individual professional growth with Gunnison is outstanding.
  • We hire for careers at Gunnison, not to fill a position.

Equal Opportunity/Affirmative Action Employer. Must be eligible for employment in the United States. We are unable to sponsor candidates at this time.
In 1994 Gunnison began serving the greater Washington, D.C. metro area, focused on tackling our customers' most ambitious technology projects. By creating a culture dedicated to enabling our customers and employees to achieve more than they ever thought they could, the company has thrived for over 25 years.

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