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Desktop Support Associate Jobs in Virginia (NOW HIRING)

Gumenick Management Company LC

Help Desk Associate

Richmond, VA · On-site

$18.50 - $24.75/hr

Develops, participates in, and/or actively teaches company Associates new tools being driven by IT ... Minimum of 2-3 years of experience as an IT Help Desk, Desktop Support, Endpoint Administration, or ...

Gumenick Management Company LC

Help Desk Associate

Richmond, VA · On-site

$18.50 - $24.75/hr

Develops, participates in, and/or actively teaches company Associates new tools being driven by IT ... Minimum of 2-3 years of experience as an IT Help Desk, Desktop Support, Endpoint Administration, or ...

Gumenick Management Company LC

Help Desk Associate

Richmond, VA · On-site

$18.50 - $24.75/hr

Develops, participates in, and/or actively teaches company Associates new tools being driven by IT ... Minimum of 2-3 years of experience as an IT Help Desk, Desktop Support, Endpoint Administration, or ...

IMTAS

JR IT Specialist

Winchester, VA · On-site

Associates Degree and 2 years of experience or 4 years of equivalent experience. TS clearance required. Preferred: - IT Certifications applicable to desktop and mobile computer support - Experience ...

IMTAS

JR IT Specialist

Winchester, VA

Associates Degree and 2 years of experience or 4 years of equivalent experience.TS clearance required.Preferred: - IT Certifications applicable to desktop and mobile computer support - Experience ...

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All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Virginia

Desktop Support Associate information

See Virginia salary details

$15

$23

$31

How much do desktop support associate jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for desktop support associate in Virginia is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $24.57 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a Desktop Support Associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by Desktop Support Associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What does a Desktop Support Associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What are the most commonly searched types of Desktop Support jobs in Virginia? The most popular types of Desktop Support jobs in Virginia are:
What cities in Virginia are hiring for Desktop Support Associate jobs? Cities in Virginia with the most Desktop Support Associate job openings:
Infographic showing various Desktop Support Associate job openings in Virginia as of June 2026, with employment types broken down into 85% Full Time, 8% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,478 per year, or $23.3 per hour.

Junior Computer User Support Specialist

DecisionPoint | Cortek

Portsmouth, VA • On-site

Full-time

Posted 4 days ago

Job description

DecisionPoint Corporation is seeking a Junior Computer User Support Specialist for the Norfolk Naval Shipyard IT Support Services contract. NNSY's mission is to safely return warships to the Fleet on time and within budget. The NNSY CIO (Code 109) provides comprehensive IT and telecom support that maintains Fleet readiness in logistics, maintenance, engineering, supply, legal, readiness reporting, emergency response, and more. The CIO installs, manages, and secures all shipyard networks and systems; approves IT purchases; and runs a Navy/DoD-compliant Information Assurance program. It supports approximately 10,000 NMCI seats and leads cyberspace efficiency initiatives while managing SYLAN, SECNET, Mobile Workforce Enablement, NFPCICN, standalone systems, servers, wireless networks, circuits, applications, and devices.

This is a fully on-site position requiring work on assigned shifts. Current shifts are:

  • Sat & Sun 0900 - 2100
  • 2 Flexible Weekday 8 Hour Shifts

  • Provide Tier II computer user support, including desktop support and service desk operations for end users in Windows and macOS environments.
  • Troubleshoot and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and mobile devices.
  • Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
  • Utilize remote support tools such as Remote Desktop Protocol (RDP), System Center Configuration Manager (SCCM), and similar technologies to diagnose and resolve technical issues.
  • Operate and manage IT ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) to document incidents, track resolutions, and escalate issues in accordance with established procedures.
  • Perform user account management in Active Directory, including account provisioning and deprovisioning, group membership changes, basic group policy administration, and access control configuration.
  • Apply foundational networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies.
  • Follow cybersecurity best practices related to data handling, endpoint security, access control, and incident reporting.
  • Maintain compliance with role-based access control (RBAC) policies and acceptable use standards.
  • Provide clear written and verbal communication while delivering professional, customer-focused support in fast-paced or high-pressure environments.
  • Support shift-based or on-call operational schedules, as required.
  • Assist with supporting remote and hybrid workforce environments while meeting defined service-level agreements (SLAs).
  • Follow ITIL-aligned service management practices and contribute to continuous service improvement.

  • Active Top Secret clearance with SCI eligibility. 
  • Associate Degree in Information Technology, Computer Science, or a related field with a minimum of 2 years of relevant IT support experience in a Tier II or equivalent support role.
  • CompTIA Security+ certification, compliant with DoD 8570 or applicable agency policy.
  • Experience providing end-user support in an enterprise IT environment.
  • Working knowledge of Microsoft Windows, macOS, Microsoft 365, Active Directory, and common IT support tools.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Ability to work independently and collaboratively while managing multiple priorities.

Preferred Qualifications and Certifications:

  • Bachelor’s degree in Information Technology or a closely related discipline.
  • CompTIA A+ certification
  • ITIL v4 Foundation certification.
  • Microsoft 365 Fundamentals or Microsoft Azure Fundamentals certification.
  • Experience supporting government, DoD, or other regulated environments.

  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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