Desktop Support Manager
$82K - $149K/yr
The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving ... Associate's Degree with 12 years of relevant experience, Bachelor's Degree in Computer Science ...
Desktop Support Manager
$82K - $149K/yr
The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving ... Associate's Degree with 12 years of relevant experience, Bachelor's Degree in Computer Science ...
DESKTOP SUPPORT
$20.75 - $26.25/hr
DESKTOP SUPPORT FULLTIME ROCKVILLE,MD Qualifications Interested ! Please call me at 732 549 2660 to ... Associates Degree or equivalent experience. At least one (1) year of relevant IT experience.
DESKTOP SUPPORT
$20.75 - $26.25/hr
DESKTOP SUPPORT FULLTIME ROCKVILLE,MD Qualifications Interested ! Please call me at 732 549 2660 to ... Associates Degree or equivalent experience. At least one (1) year of relevant IT experience.
Desktop Support Manager
Bethesda, MD · On-site
$82K - $149K/yr
The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving ... Associate's Degree with 12 years of relevant experience, Bachelor's Degree in Computer Science ...
Desktop Support Manager
Bethesda, MD · On-site
$82K - $149K/yr
The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving ... Associate's Degree with 12 years of relevant experience, Bachelor's Degree in Computer Science ...
Desktop Support Location: Washington DC Duration: 6 +months Phone & In-person Interview Required ... With oversight by more senior associates, ability to self-direct, work independently and ...
Desktop Support Location: Washington DC Duration: 6 +months Phone & In-person Interview Required ... With oversight by more senior associates, ability to self-direct, work independently and ...
Desktop Support Technician
Washington, DC · On-site
$23 - $29.25/hr
The Desktop Support Technician I is responsible for being the face of the organization and ... Associate degree in Computer Science, Information Systems, Information Technology, Engineering ...
Quick apply
Desktop Support Technician
Washington, DC · On-site
$23 - $29.25/hr
The Desktop Support Technician I is responsible for being the face of the organization and ... Associate degree in Computer Science, Information Systems, Information Technology, Engineering ...
Desktop Support Technician
Washington, DC · On-site
$23 - $29.25/hr
The Desktop Support Technician I is responsible for being the face of the organization and ... Associate degree in Computer Science, Information Systems, Information Technology, Engineering ...
Desktop Support Technician
Washington, DC · On-site
$23 - $29.25/hr
The Desktop Support Technician I is responsible for being the face of the organization and ... Associate degree in Computer Science, Information Systems, Information Technology, Engineering ...
Desktop Support
Washington, DC · On-site
Provide technical support to Client-managed desktops, laptops with docking stations and mobile ... Associates Degree with a minimum of 5 years relevant experience. Certifications: Industry ...
Desktop Support
Washington, DC · On-site
Provide technical support to Client-managed desktops, laptops with docking stations and mobile ... Associates Degree with a minimum of 5 years relevant experience. Certifications: Industry ...
Desktop Support Technician, Associate
Bethesda, MD · On-site
$28 - $32/hr
LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to ...
Desktop Support Technician, Associate
Bethesda, MD · On-site
$28 - $32/hr
LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to ...
LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to ...
Quick apply
LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to ...
LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to ...
LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to ...
LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to ...
Quick apply
LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to ...
Desktop Support Technician, Associate
Bethesda, MD · On-site
$28 - $32/hr
LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to ...
Desktop Support Technician, Associate
Bethesda, MD · On-site
$28 - $32/hr
LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to ...
LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to ...
LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to ...
The Desktop Support Administrator is responsible for providing Desktop Support Services, including ... • Associate's degree or equivalent experience • Must be US Citizen and clearable; Secret ...
The Desktop Support Administrator is responsible for providing Desktop Support Services, including ... • Associate's degree or equivalent experience • Must be US Citizen and clearable; Secret ...
They are seeking a Desktop Support Administrator responsible for providing Desktop Support Services ... • Associate's degree or equivalent experience • Must be US Citizen and clearable; Secret ...
They are seeking a Desktop Support Administrator responsible for providing Desktop Support Services ... • Associate's degree or equivalent experience • Must be US Citizen and clearable; Secret ...
Desktop Support Admin
$62K - $67K/yr
... Desktop Support Services to the Department of State consolidated Bureaus. You will be responsible ... Associate degree or equivalent experience Experience: Minimum 5 years of experience working as DSS ...
Quick apply
Desktop Support Admin
$62K - $67K/yr
... Desktop Support Services to the Department of State consolidated Bureaus. You will be responsible ... Associate degree or equivalent experience Experience: Minimum 5 years of experience working as DSS ...
Desktop Support Admin
Chantilly, VA · On-site
$62K - $67K/yr
... Desktop Support Services to the Department of State consolidated Bureaus. You will be responsible ... Associate degree or equivalent experience Experience: Minimum 5 years of experience working as DSS ...
Quick apply
Desktop Support Admin
Chantilly, VA · On-site
$62K - $67K/yr
... Desktop Support Services to the Department of State consolidated Bureaus. You will be responsible ... Associate degree or equivalent experience Experience: Minimum 5 years of experience working as DSS ...
Desktop Support Admin
$62K - $67K/yr
... Desktop Support Services to the Department of State consolidated Bureaus. You will be responsible ... Associate degree or equivalent experience Experience: Minimum 5 years of experience working as DSS ...
Quick apply
Desktop Support Admin
$62K - $67K/yr
... Desktop Support Services to the Department of State consolidated Bureaus. You will be responsible ... Associate degree or equivalent experience Experience: Minimum 5 years of experience working as DSS ...
They are seeking a Desktop Support Administrator responsible for providing Desktop Support Services ... • Associate's degree or equivalent experience • Must be US Citizen and clearable; Secret ...
They are seeking a Desktop Support Administrator responsible for providing Desktop Support Services ... • Associate's degree or equivalent experience • Must be US Citizen and clearable; Secret ...
Desktop Support Technician
Bethesda, MD · On-site
$70K - $87K/yr
mPower is looking for a well-rounded Desktop Support Technician to join our team. Our team consists ... MTA: Microsoft Technology Associate * MCSA: Microsoft Certified Solutions Associate * MSCE:
Desktop Support Technician
Bethesda, MD · On-site
$70K - $87K/yr
mPower is looking for a well-rounded Desktop Support Technician to join our team. Our team consists ... MTA: Microsoft Technology Associate * MCSA: Microsoft Certified Solutions Associate * MSCE:
Desktop Support Associate information
See Vienna, VA salary details
$15.92 - $17.37
1% of jobs
$17.37 - $18.82
1% of jobs
$18.82 - $20.27
8% of jobs
$21.31 is the 25th percentile. Wages below this are outliers.
$20.27 - $21.71
20% of jobs
The median wage is $23.05 / hr.
$21.71 - $23.16
21% of jobs
$23.16 - $24.61
23% of jobs
$24.63 is the 75th percentile. Wages above this are outliers.
$24.61 - $26.06
17% of jobs
$26.06 - $27.51
3% of jobs
$27.51 - $28.95
1% of jobs
$28.95 - $30.40
2% of jobs
$30.40 - $31.85
2% of jobs
$15
$23
$31
How much do desktop support associate jobs pay per hour?
As of Jul 26, 2026, the average hourly pay for desktop support associate in Vienna, VA is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $24.86 per hour, depending on experience, location, and employer.
What is the difference between Desktop Support Associate vs Help Desk Technician?
| Aspect | Desktop Support Associate | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, ITIL |
| Work Environment | On-site, in-office support for end-users | Help desk, remote or on-site support for users |
| Employer & Industry Usage | IT departments in various industries, corporate settings | IT support centers, corporate, and government agencies |
| Common Search & Comparison | Yes | Yes |
Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.
What are the key skills and qualifications needed to thrive as a Desktop Support Associate, and why are they important?
To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.
What are some common challenges faced by Desktop Support Associates, and how can they effectively address them?
Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.
What does a Desktop Support Associate do?
A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What are the most commonly searched types of Desktop Support jobs in Vienna, VA? The most popular types of Desktop Support jobs in Vienna, VA are:
Leidos rating
8.4
Based on 149 frontline employees who took The Breakroom Quiz
67th of 487 rated business services
Job description
Leidos Health & Civil Sector is seeking a Hands-On Desktop Support Manager to work onsite full-time in Bethesda, MD.
Candidates must:
- Be local to the Washington, DC metropolitan area and able to work onsite five days per week.
- Be a U.S. Citizen or U.S. Person (Green Card Holder) with the ability to obtain a Public Trust Clearance.
This position is ideal for a highly technical desktop engineering leader who thrives in a hands-on environment. The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application, and user support issues.
This is not a traditional management-only position. The successful candidate will be expected to remain actively engaged in day-to-day support operations, performing many of the same technical responsibilities as their team while providing leadership, mentoring, operational oversight, and technical direction. The Desktop Support Manager will spend a significant portion of their time troubleshooting advanced issues, supporting endpoint technologies, participating in major incident response, maintaining desktop standards, and ensuring the delivery of secure, reliable desktop services across the enterprise.
Required Qualifications
Associate's Degree with 12 years of relevant experience, Bachelor's Degree in Computer Science, Information Technology, or related field with 10+ years of relevant experience, or equivalent combination of education and experience.
Minimum of 3 years of leadership, supervisory, or team lead experience.
Extensive hands-on enterprise desktop engineering and support experience.
Ability to demonstrate advanced troubleshooting and technical problem-solving skills during the interview process.
Comfortable performing hands-on technical work in addition to personnel management responsibilities.
Strong hands-on expertise with:
Windows 11 enterprise environments
Active Directory, Group Policy, DNS, and DHCP
Endpoint security technologies including encryption, antivirus, firewall management, and patching
Desktop imaging and automated deployment tools
Endpoint management platforms such as SCCM, MECM, Intune, JAMF, or equivalent
ServiceNow or similar IT Service Management (ITSM) platforms
Root cause analysis and incident management
Required Certifications
Candidates MUST possess at least one of the following certifications:
CompTIA Security+, Network+, or equivalent
ITIL Foundation (preferred)
Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent).
Preferred Qualifications
Experience supporting Federal, NIH, or HHS environments.
Experience managing desktop virtualization environments.
ITIL Foundation certification.
Microsoft enterprise certifications.
phhs
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:June 24, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Sourced by ZipRecruiter
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Reston, VA, US