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Desktop Support Associate Jobs in Ruther Glen, VA

VCU Health

Desktop Solutions Architect

Richmond, VA · On-site

Manage vendor relationships and support contracts for Microsoft 365 and related services. Provide ... Azure Administrator Associate, Microsoft 365 Certified: Administrator Expert) Licensure ...

Inserso

Network Support Technician

Richmond, VA · On-site

$55K - $72K/yr

Associate Degree or equivalent experience. * 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role. * Demonstrated ability to troubleshoot and resolve desktop ...

Capital One

Lead Platform Engineer

Richmond, VA · On-site +1

$101K - $133K/yr

Escalate and drive issues related to support of virtualization platforms * Join high severity ... Identify, diagnose and resolve Windows based desktop vulnerabilities Monitor, troubleshoot, and ...

Trilon

Proposal Coordinator

Glen Allen, VA · Hybrid

Rinker Design Associates, LLC (RDA) is a leading provider of professional civil engineering ... other supporting materials . A successful candidate should be a team player with management ...

Trilon Group

Proposal Coordinator

Glen Allen, VA · On-site

$65K - $80K/yr

Rinker Design Associates, LLC (RDA) is a leading provider of professional civil engineering ... other supporting materials . A successful candidate should be a team player with management ...

TAD PGS, Inc

Accounts Payable Supervisor

Glen Allen, VA

$30 - $45/hr

Create and maintain desktop procedures for the various AP functions. * Assist with internal and ... Associate's degree in accounting or equivalent work experience. * Two or more years of Accounting ...

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Desktop Support Associate information

See Ruther Glen, VA salary details

$15

$22

$30

How much do desktop support associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for desktop support associate in Ruther Glen, VA is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $23.61 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What cities near Ruther Glen, VA are hiring for Desktop Support Associate jobs?

Cities near Ruther Glen, VA with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Ruther Glen, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $46,614 per year, or $22.4 per hour.

End User/Desktop Support Specialist

Infojini Inc

Ashland, VA

Contractor

Re-posted just now

Job description

Company Description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.
Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Description:

Respond to, resolve and close end-user IT service requests based on published procedures and policies.

Install, configure and test approved licensed software applications.

Configure, test, deploy and support warehouse based end-user technology (e.g., RF guns, mobile terminals, thin client stations, tethered and Bluetooth scanners, label printers. etc.)

Tag all end-user IT assets, active and stored, and maintain inventory documentation.

Support remote users using VPN to access corporate network (such as Regional Directors, District Managers, etc.)

Restore data utilizing NetBackup Enterprise system.

Manage remote devices security software ensuring security policies are enforced.

Function as Back-up to IT Analyst as General Application Security Administrator for Manhattan WMS, Lightning Pick, and Fortna WCSPlus applications.

LAN Administration and Network Security

Assist the Senior Network Engineer with day-to-day administration and support of network switches and 802.11b wireless infrastructure (e.g., VLAN configuration, ReefEdge firewall administration, etc.)

Essential Qualification:

Associate's Degree in Information Technology or equivalent combination of intellectual instruction and work experience

Required Knowledge:

A minimum of (4) years of experience in information technology.

Skill and Ability:

PC configuration and troubleshooting skills.

Solid written and verbal communications skills.

Strong desire to learn and expand skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Title: End User/Desktop Support Specialist
Location: Ashland, VA
Duration: 6+ Months contract

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About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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