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Desktop Support Associate Jobs in Virginia (NOW HIRING)

BMZ USA, Inc.

IT Support Technician

Virginia Beach, VA · On-site

$20.50 - $28/hr

... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience • Minimum of 2-3 years of experience in IT support, desktop ...

Service Global, Inc

Desktop EUC L1

Arlington, VA · On-site

$23.25 - $29.50/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

VCU Health

Desktop Solutions Architect

Richmond, VA · On-site

Manage vendor relationships and support contracts for Microsoft 365 and related services. Provide ... Azure Administrator Associate, Microsoft 365 Certified: Administrator Expert) Licensure ...

BMZ USA, INC

IT Support Technician

Virginia Beach, VA · On-site

$50K - $65K/yr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience * Minimum of 2-3 years of experience in IT support, desktop support ...

ActioNet, Inc.

Desktop Technician

Blackstone, VA

$110K/yr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet, Inc.

Desktop Technician

Blackstone, VA · On-site

$110K/yr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet

Desktop Technician

Blackstone, VA

$21 - $26.75/hr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet, Inc.

Desktop Technician

Blackstone, VA · On-site

$110K/yr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet

Desktop Technician

Blackstone, VA

$110K/yr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet

Desktop Technician

Blackstone, VA · On-site

$110K/yr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

Beyond SOF

Technical Support Analyst 4

Petersburg, VA · On-site

Highly desired Microsoft Office Specialist Certification -Associate or Above. Desired Knowledge of ... desktop support experience and supporting a Windows 10environment Desired Hardware/software ...

ManTech

Dedicated IT Support Technician

Mclean, VA

$21.75 - $29.75/hr

Deliver remote and onsite desktop support using secure tools for system repair, configuration, and ... High School Diploma with 13+ years of experience or an associate's degree with 11+ years of ...

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All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Virginia

Desktop Support Associate information

See Virginia salary details

$15

$23

$31

How much do desktop support associate jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for desktop support associate in Virginia is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $24.57 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a Desktop Support Associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by Desktop Support Associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What does a Desktop Support Associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What are the most commonly searched types of Desktop Support jobs in Virginia? The most popular types of Desktop Support jobs in Virginia are:
What cities in Virginia are hiring for Desktop Support Associate jobs? Cities in Virginia with the most Desktop Support Associate job openings:
Infographic showing various Desktop Support Associate job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,478 per year, or $23.3 per hour.

IT Support Technician

BMZ USA, Inc.

Virginia Beach, VA • On-site

$20.50 - $28/hr

Full-time

Posted 9 days ago

Job description

Job Summary:
BMZ USA, Inc. develops and manufactures advanced lithium-ion battery systems for a wide range of applications. They are seeking a motivated, hands-on IT Support Technician to support daily IT operations across both office and manufacturing environments, serving as the first point of contact for IT support needs and ensuring hardware, software, and systems remain reliable and efficient.
Responsibilities:
• Provide first-level technical support for hardware, software, systems, and application issues
• Troubleshoot and resolve issues involving desktops, laptops, printers, peripherals, and network connectivity
• Install, configure, maintain, and upgrade hardware and software
• Set up and deploy new IT equipment for employees
• Support user account access and related technical requests
• Maintain accurate documentation of hardware, software, and system configurations
• Escalate and coordinate issues with second- and third-level IT support teams as needed
• Train and support users on IT tools, systems, and best practices
• Help ensure compliance with company IT policies, cybersecurity practices, and acceptable use standards
• Participate in local and global IT projects
• Perform other duties as assigned by local management or BMZ Group IT leadership
Qualifications:
Required:
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience
• Minimum of 2–3 years of experience in IT support, desktop support, help desk, or a similar role
• Strong knowledge of: Windows operating systems, Microsoft Office, Active Directory, Desktop hardware and software troubleshooting
• Experience with remote support tools, VPNs, and help desk/ticketing systems
• Strong communication, problem-solving, and organizational skills
• Ability to work independently and collaborate effectively across departments
Preferred:
• Experience supporting IT in a manufacturing environment
• Familiarity with Microsoft Dynamics 365, QuickBooks Desktop Enterprise, Keyence, or AutoCAD
• Microsoft certifications such as MCSA, MCSE, or similar
• Bilingual skills are a plus
Company:
BMZ USA, inc. is the U.S. division of BMZ Battery Solutions Group, a global player in custom battery solutions. Founded in 1994, the company is headquartered in Virginia Beach, Virginia, US, , with a team of 1001-5000 employees. The company is currently Late Stage.

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