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Desktop Support Associate Jobs in Virginia (NOW HIRING)

Indigo IT

Mac Support Engineer

Ashburn, VA · Hybrid

$75K - $85K/yr

Experience in macOS desktop and server support skills * Experience supporting macOS across a range ... Certified Associate (Jamf 100) or greater certification * Experience utilizing enterprise ...

Gunnison Consulting Group

Desktop Technician

Reston, VA · On-site

$40K - $43K/yr

Associate degree or equivalent combination of education and experience * Minimum of 3 years of related technical experience * Experience supporting: Desktop and laptop systems Mobile devices Printers ...

Gunnison

Desktop Technician

Reston, VA · On-site

$40K - $43K/yr

Associate degree or equivalent combination of education and experience * Minimum of 3 years of related technical experience * Experience supporting: Desktop and laptop systems Mobile devices Printers ...

ActioNet

Desktop Technician

Rosslyn, VA

$23 - $29.25/hr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet, Inc.

Desktop Technician

Rosslyn, VA · On-site

$23 - $29.25/hr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet

Desktop Technician

Blackstone, VA

$21 - $26.75/hr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet

Desktop Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet

Desktop Technician

Rosslyn, VA

$23.25 - $29.50/hr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet

Desktop Technician

Blackstone, VA

$21 - $26.75/hr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet, Inc.

Desktop Technician

Blackstone, VA · On-site

$21 - $26.75/hr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

Beyond SOF

Technical Support Analyst 4

Petersburg, VA · On-site

Highly desiredMicrosoft Office Specialist Certification -Associate or Above.DesiredKnowledge of and ... desktop support experience and supporting a Windows 10environmentDesiredHardware/software ...

ActioNet, Inc.

Desktop Technician

Blackstone, VA

$21 - $26.75/hr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet, Inc.

Desktop Technician

Blackstone, VA · On-site

$21 - $26.75/hr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

MANTECH

Dedicated IT Support Technician

Mclean, VA · On-site

$21.75 - $30/hr

Deliver remote and onsite desktop support using secure tools for system repair, configuration, and ... High School Diploma with 13+ years of experience or an Associate's Degree with 11+ years of ...

MANTECH

Dedicated IT Support Technician

Mclean, VA · On-site

$21.75 - $30/hr

Deliver remote and onsite desktop support using secure tools for system repair, configuration, and ... High School Diploma with 13+ years of experience or an Associate's Degree with 11+ years of ...

ActioNet

Desktop Technician

Blackstone, VA

$21 - $26.75/hr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

Beyond SOF

Technical Support Analyst 4

Petersburg, VA · On-site

Highly desired Microsoft Office Specialist Certification -Associate or Above. Desired Knowledge of ... desktop support experience and supporting a Windows 10environment Desired Hardware/software ...

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Desktop Support Associate information

See Virginia salary details

$15

$23

$31

How much do desktop support associate jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for desktop support associate in Virginia is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $24.57 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a Desktop Support Associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by Desktop Support Associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What does a Desktop Support Associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What are the most commonly searched types of Desktop Support jobs in Virginia? The most popular types of Desktop Support jobs in Virginia are:
What cities in Virginia are hiring for Desktop Support Associate jobs? Cities in Virginia with the most Desktop Support Associate job openings:
Mac Support Engineer

Mac Support Engineer

Indigo IT

Ashburn, VA • Hybrid

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Mac Support Engineer
Ashburn, VA
SUMMARY:
Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers’ technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. As a Veteran-Friendly employer, we are proudly partnered with the Virginia Values Veterans (V3) Program, and a recipient of the HIRE Vets Gold Medallion Award, which recognizes our commitment to recruiting our nation’s Veterans. Recognized on the Inc. 5000 list of America’s fastest growing companies in 2020 amp; 2021 and named as one of the 2022 Best Places to Work in Virginia, we are always looking to hire top talent in the field - come join us today!
As an integral member of the CBP End User Device IT Management Services team, the Jr. Mac Support Engineer will be responsible for the support and administration of a distributed macOS desktop environment, utilizing enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, technology management and analytics for on-premises, hybrid, and internet-based devices. The ideal candidate will work closely with the Apple Engineering team to achieve customer requirements, provide expertise enhancing the macOS end-user experience, providing deskside support, and promoting security compliance.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
  • Mac experience in an Enterprise Environment is desired
  • Jr. Mac Engineer will possess system knowledge in the areas of macOS Imaging, Patching, System Certificates, PIV (Smart Card) and Active Directory authentication, and macOS cybersecurity hardening guidelines to effectively support and grow these technologies
  • Provide onsite deskside support
  • Good knowledge/understanding of networking fundamentals (VLANS, Switch accesses and configuration etc)
  • Provide support for all Apple MacBooks, Workstations, and Servers
  • Experience with a ticketing system (ServiceNow) is a plus
  • Utilizing Jamf Pro to ensure a standard version level of macOS and applications across all Macs
  • Experience in macOS desktop and server support skills
  • Experience supporting macOS across a range of versions
  • Experience supporting common macOS applications such as Adobe Creative Cloud and M365 Apps
  • Experience with using and administrating Profiles and Policies using Jamf Pro version 11.0 or later
  • Experience using terminal commands and simple Bash scripts
EDUCATION, EXPERIENCE, CERTIFICATIONS, and QUALIFICATIONS:
  • Current CBP Background Investigation or Top Secret clearance adjudicated within the last 5 years (preferred), US Citizenship with ability to obtain a Federal Public Trust clearance (REQUIRED).
  • Bachelor’s degree in Information Systems or related field; in lieu of degree 1-2+ years of experience providing IT administration and/or engineering services of direct macOS and Jamf experience with a Jamf Certified Associate (Jamf 100) or greater certification
  • Experience utilizing enterprise management systems such as Jamf, Microsoft Intune, and Active Directory
  • Demonstrated experience within a distributed environment of at least 1,000 workstations and/or servers is ideal
  • ITIL v3 Foundations Certification is highly desired, but not required
  • Apple Certified Support Professional is highly desired, but not required
  • Experience with ServiceNow is desired, but not required
  • Experience with Beyond Trust Remote Support is desired, but not required.
SPECIFIC KNOWLEDGE, SKILLS, amp; ABILITIES:
  • Junior level knowledge for Jamf configuration and operations to include: patching, configuration profiles, operating system upgrades, and security configurations.
  • Experience with on premise, or distributed cloud, and hybrid infrastructures.
  • Working knowledge of macOS operating system, to include image management, OSD (operating system deployment) and servicing updates.
  • Strong understanding of web browser management for security zones, document modes, and add-ons. The ability to troubleshoot web apps, site security or compatibility related issues for Safari, Chrome, and FireFox.
  • Understanding of Line-of-Business (LOB) apps with regards to troubleshooting failed installations or updates.
  • Working knowledge of application requirements gathering, analysis, testing, benchmarking, and system/software integration.
  • Use of Remote Admin Tools for building and validating test cases.
  • Outstanding interpersonal and communication skills with the ability to effectively communicate with stakeholders at any business level.
  • Ability to constantly grow as a team member with the technical aptitude to quickly learning new technologies and understand relevant cloud trends.
  • Strong ability to work with cross functional teams to include but not limited to, cybersecurity, windows desktop management, upper and government management, and field support.
  • Proficiency in scripting techniques involved with desktop system automation and management.
  • Experience with Intune, M365, and MS Active Directory a plus.
  • Experience with the macOS Security Compliance Project (mSCP) a plus.
At Indigo IT, we offer an expansive benefits package for our employees, which includes: Medical, Dental, and Vision coverage options. In addition, we offer 401(k) with company match, Group life and disability, Flex Spending Accounts (FSA), Paid Time Off (PTO), Paid holidays, and Education assistance. We also have in house training programs for employees, we reward thought leadership with bonuses and recognition for publishing, speaking, and innovative thought leadership in our industry.
Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. This employer uses E-Verify.

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