ZipRecruiter

Log In

1

Desktop Support Associate Jobs in Virginia (NOW HIRING)

ActioNet, Inc.

Desktop Technician

Blackstone, VA

$110K/yr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet, Inc.

Desktop Technician

Blackstone, VA · On-site

$21 - $26.75/hr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet

Desktop Technician

Blackstone, VA · On-site

$110K/yr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

BMZ USA, INC

IT Support Technician

Virginia Beach, VA · On-site

$19.75 - $27.25/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience * Minimum of 2-3 years of experience in IT support, desktop support ...

ActioNet

Desktop Technician

Blackstone, VA · On-site

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet, Inc.

Desktop Technician

Blackstone, VA · On-site

$21 - $26.75/hr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet

Desktop Technician

Blackstone, VA

$110K/yr

Duties include: * Provide technical support for desktops, laptops, and peripheral devices ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

Beyond SOF

Technical Support Analyst 4

Petersburg, VA · On-site

Highly desired Microsoft Office Specialist Certification -Associate or Above. Desired Knowledge of ... desktop support experience and supporting a Windows 10environment Desired Hardware/software ...

Gunnison

Sr. Desktop Technician

Reston, VA · On-site

$60K - $64K/yr

Associate degree or equivalent combination of education and experience * Minimum of 4 years of related technical experience * Strong experience supporting enterprise desktop environments and ...

Assurety Consulting Inc

IT Support Analyst

Sterling, VA · On-site

QualificationsRequired 0-3 years of experience in IT support, help desk, desktop support, or ... Associate's or Bachelor's degree in IT, Computer Science, Cybersecurity, or related field preferred ...

AeroVironment

Desktop Publisher

Herndon, VA · On-site

The Technical Editor supports proposal development by reviewing and refining written content to ... Associate or Bachelor's Degree in Graphic Design, Communications, English, Marketing, or related ...

AeroVironment

Desktop Publisher

Arlington, VA · On-site

The Technical Editor supports proposal development by reviewing and refining written content to ... Associate or Bachelor's Degree in Graphic Design, Communications, English, Marketing, or related ...

next page

Showing results 1-20

All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Virginia

Desktop Support Associate information

See Virginia salary details

$15

$23

$31

How much do desktop support associate jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for desktop support associate in Virginia is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $24.57 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a Desktop Support Associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by Desktop Support Associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What does a Desktop Support Associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What are the most commonly searched types of Desktop Support jobs in Virginia? The most popular types of Desktop Support jobs in Virginia are:
What cities in Virginia are hiring for Desktop Support Associate jobs? Cities in Virginia with the most Desktop Support Associate job openings:
Infographic showing various Desktop Support Associate job openings in Virginia as of June 2026, with employment types broken down into 85% Full Time, 8% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,478 per year, or $23.3 per hour.
Desktop Technician

Desktop Technician

ActioNet, Inc.

Blackstone, VA

$110K/yr

Other

Posted 3 days ago

Job description

Description

Position:  Desktop Technician (Mid-Level)

Location: Blackstone, VA

Clearance:  Secret

 
The Desktop Technician provides technical support for end-user computing devices, including desktops, laptops, and peripherals. This role is responsible for troubleshooting hardware and software issues, performing installations and upgrades, and ensuring systems operate efficiently. The Desktop Technician requires strong customer service skills, attention to detail, and the ability to work in a fast-paced environment to resolve technical problems promptly. Duties include:
  • Provide technical support for desktops, laptops, and peripheral devices, including printers and scanners.
  • Diagnose and resolve hardware and software issues for end-users.
  • Install, configure, and maintain operating systems, applications, and security updates.
  • Perform routine maintenance and upgrades to ensure optimal system performance.
  • Respond to service requests and incidents through ticketing systems, ensuring timely resolution.
  • Assist with onboarding and offboarding processes, including device setup and data migration.
  • Maintain inventory of IT equipment and track asset assignments.
  • Collaborate with other IT teams to address network connectivity and system integration issues.
  • Document troubleshooting steps and resolutions for knowledge base updates.
  • Provide training and guidance to end-users on basic IT practices and tools.
Professional Qualifications/Skills  
  • Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • CompTIA A+ certification or equivalent technical certification preferred.
  • 3 years of experience with Windows and macOS operating systems, as well as common productivity software (e.g., Microsoft Office Suite).
  • 3 years of experience with Active Directory for user account management and permissions.
  • Strong troubleshooting and problem-solving skills for hardware and software issues.
  • Familiarity with IT service management (ITSM) tools and ticketing systems.
  • Excellent communication and customer service skills to interact effectively with end-users. Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Knowledge of basic networking concepts, including IP addressing and Wi-Fi troubleshooting.
  • Ability to lift and transport IT equipment as needed (e.g., desktops, monitors, printers).

Salary range for this position is up to $110,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. Candidates with specialized expertise, industry-recognized certifications, and strong Federal contracting experience may be considered at the higher end of the range.
 

ActioNet is a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training. ActioNet is committed to quality exemplified by our continual efforts to enhance how we do business. Our vision is what sets up apart, we help our customers align their IT strategies with their business goals.

 Why ActioNet?

It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.

What's in It For You?

As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

 Are you ready to make a difference?

 ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

 

 

Apply