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Desktop Support Associate Jobs (NOW HIRING)

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL

$19 - $23/hr

May require an associate's degree in a related area and 5+ years of experience in the field or in a ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...

Integrated Resources INC

DESKTOP SUPPORT

Rockville, MD · On-site

$20.75 - $26.25/hr

DESKTOP SUPPORT FULLTIME ROCKVILLE,MD Qualifications Interested ! Please call me at 732 549 2660 to ... Associates Degree or equivalent experience. At least one (1) year of relevant IT experience.

NTT DATA, Inc.

WI · On-site

$223 - $312/hr

... DESKTOP NOTEBOOK PRINTERS MAY ASSIST WITH SIMPLE PARTS REPLACEMENT AND REPAIR DESKTOPS NOTEBOOKS ... Technical Support, Consulting, Application Developer, Technology #J-18808-Ljbffr

Infojini Inc

desktop support

Rock Hill, SC · On-site

$16.75 - $21.50/hr

Desktop support Location:ROCK HILL SC 29730 Duration:06 months Contract SCOPE OF THE PROJECT: This ... CERTIFICATIONS: - Associate degree in Computer Science or Electronics Technology PREFERRED ...

Ustechsolutions

Desktop Support

Harrodsburg, KY · On-site

$16 - $20.50/hr

Company Description A ver reputed Company is looking for Candidates for Desktop Support Candidates ... Associates degree required, Bachelor's degree preferred. No preference for field. Required Years ...

Smith Seckman Reid

Desktop Support II

Nashville, TN · On-site

Associates degree or equivalent experience * 5 years of IT Helpdesk or Desktop Support experience * A+ / NET + Certification * MCSE Certification or training preferred but not required Preferred ...

USM

Desktop Support

Washington, DC · On-site

Desktop Support Location: Washington DC Duration: 6 +months Phone & In-person Interview Required ... With oversight by more senior associates, ability to self-direct, work independently and ...

Volto USA

Desktop Support

Pensacola, FL · On-site

Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience * 2+ years of experience in desktop support, field services, or similar technical support ...

Freemanhealth

Desktop Support Engineer

Inglewood, CA · On-site

The Desktop Support Engineer follows established procedures, workflows, and tools to provide ... Associates Degree in Healthcare, Information Technology, Business, or related field (2 years of ...

TEKsystems

Desktop Support

Austin, TX

$25 - $30/hr

Description The Desktop Tech is responsible for providing Level 2 hardware and software support to ... An Associate degree, Certificate, or Boot Camp in Computer Science or equivalent training ...

AA2IT

Desktop Support Technician

Norwich, NY · On-site

$19.25 - $24.50/hr

Desktop Support Tech Desktop support role doing hardware repair, troubleshooting of hardware and ... associates. Interacts with customers, responding to routine technical questions or request for ...

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Desktop Support Associate information

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$15

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How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in the United States is $23.51, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What cities are hiring for Desktop Support Associate jobs? Cities with the most Desktop Support Associate job openings:
What are the most commonly searched types of Desktop Support jobs? The most popular types of Desktop Support jobs are:
What states have the most Desktop Support Associate jobs? States with the most job openings for Desktop Support Associate jobs include:
Infographic showing various Desktop Support Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,897 per year, or $23.5 per hour.

Desktop Support Engineer

Procom Consultants Group

Orangeburg, SC

Contractor

Re-posted 13 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Support Engineer

On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in Orangeburg, SC.

Desktop Support Engineer Job Details

Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.

POSITION DUTIES AND RESPONSIBILITIES: 

Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities:

  • Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities:
  • Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.
  • Managing returns on warranted parts and systems
  • Packaging and shipping replacement parts to customers
  • Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers
  • May participate in development of information technology and infrastructure projects
  • Installing, supporting and troubleshooting approved desktop software
  • Performing planned maintenance, moves, adds and changes
  • Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)
  • Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel
  • Exercises judgment with defined procedures and practices to determine appropriate action
  • Creating and maintaining images for standard systems
  • Recommends hardware and software solutions, including new acquisitions and upgrades
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions
  • Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures
  • Requires little day-to-day supervision
  • Ability to work on call after hours as required

Communicate effectively with multiple customers and co-workers. This includes the following activities:

  • Consulting with the Service Desk on support calls
  • Able to communicate highly technical information to both technical and non-technical personnel
  • Providing Case status updates to management and end-users
  • Providing phone support and diagnostics to remote customers
  • Participating in training programs designed to educate customers about basic and specialized applications
  • Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support

Desktop Support Engineer Mandatory Skills

  • Strong customer service skills
  • Reliability and a strong sense of responsibility
  • Ability to work independently and take ownership
  • Solid technical and analytical skills required
  • Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers
  • Knowledge of supported Microsoft Windows operating systems
  • Experience with Active Directory administration
  • Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
  • Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
  • Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues

EDUCATION and/or WORK EXPERIENCE:

  • Associate's Degree or equivalent experience required
  • A+ Certification recommended, MCTS, MCITP, MCPD, MCM preferred, ITIL Certification preferred
  • 2-4 years or more of related experience preferred

Desktop Support Engineer Start Date

ASAP

Desktop Support Engineer Assignment Length

6+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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