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Desktop Support Associate Jobs (NOW HIRING)

The Aspen Group

Desktop Support Technician

Syracuse, NY · On-site

$27 - $33/hr

Associates Degree in Computer Science/similar field or commiserate experience in a role similar to a Desktop Support Technician/Engineer. * Hands-on, collaborative working style with a service driven ...

BCforward

Desktop Support

Mason, OH

$20/hr

This position provides front line IT technical support to Intelligrated associates. The incumbent ... Frequently he/she will implement new and upgraded user software, desktops, or other client hardware ...

Infojini Inc

Desktop Support

Rock Hill, SC

$16.75 - $21.50/hr

Desktop Support Location: Columbia, SC Duration: 6 months REQUIRED SKILLS * Proficiency configuring ... Associate degree in Computer Science or Electronics Technology Qualifications A+, Net+, CCNA ...

Raymondjames

Desktop Support Manager

Memphis, TN · Hybrid

Leads a team of desktop support specialists delivering second-level technical assistance in a ... At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver ...

Off Duty Management

Desktop Support Technician

Katy, TX · On-site

$17.50 - $22.25/hr

Desktop Support Technician Katy, Texas Full-Time, Onsite Are you an experienced Desktop Support ... Associate's/Bachelor's degree in a Technology field or comparable experience * 2+ years of ...

Lancesoft

Desktop Support Analyst

White Plains, NY · On-site

$30 - $35/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 1-5 years of experience in desktop support, service desk, or IT support ...

Off Duty Management

Desktop Support Technician

Katy, TX · On-site

Associates/Bachelors degree in a Technology field or comparable experience * 2+ years of IT support ... Working knowledge of Windows 11 Desktop, Azure Active Directory, Entra ID, Microsoft 365 Suite, and ...

Off Duty Management

Desktop Support Technician

Katy, TX · On-site

$58K - $65K/yr

Desktop Support Technician Katy, Texas Full-Time, Onsite Are you an experienced Desktop Support ... Associate's/Bachelor's degree in a Technology field or comparable experience * 2+ years of ...

Mindlance

Desktop Support

Washington, DC

Provide technical support to Client-managed desktops, laptops with docking stations and mobile ... Associates Degree with a minimum of 5 years relevant experience. Certifications: Industry ...

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Desktop Support Associate information

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$31

How much do desktop support associate jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for desktop support associate in the United States is $23.51, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a Desktop Support Associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by Desktop Support Associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What does a Desktop Support Associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What cities are hiring for Desktop Support Associate jobs? Cities with the most Desktop Support Associate job openings:
What are the most commonly searched types of Desktop Support jobs? The most popular types of Desktop Support jobs are:
What states have the most Desktop Support Associate jobs? States with the most job openings for Desktop Support Associate jobs include:
Desktop Support Analyst

Desktop Support Analyst

Spar Information Systems

Chesterfield, MO

$23 - $31/hr

Other

Posted 26 days ago

Job description

Under minimal supervision, act as support resource providing first and second-tier support for IT incidents and requests from associates via phone, email, and remote connection to resolve routine problems regarding hardware, software, and peripherals. Use detailed knowledge of the RGA infrastructure environment to effectively deliver IT and business requirements Resolve as many requests as possible during first contact, determine urgency of needs, prioritizes, and responds to support requests by taking corrective action or routing requests to appropriate IT specialists. Provide customer-oriented follow-up in a courteous, efficient, and timely manner. Records, dispatches, and closes service requests using Service Now software.

Business Area: Information Technology, Infrastructure Administration

  • Respond to escalated service requests from Help Desk associates and other team specialists, working to identify, troubleshoot and resolve routine operator problems and make or coordinate repairs. Escalate the most complex issues to third-tier team members or other appropriate teams within IT.
  • Responsible for first and second level support and appropriate follow up on IT systems including PC's, printers, servers, and related IT hardware and software.
  • Clearly document and effectively prioritize client requests into ServiceNow.
  • Clearly identify, isolate, document, and define problems; resolve them in a timely manner when able and escalate them to the appropriate team/owner according to SLA processes.
  • Complete required project activities.
  • Install software, desktop/laptops systems and peripherals.
  • Update documentation as needed.
  • Maintain high customer satisfaction by representing IT courteously, professionally, and effectively.
  • Maintain and organize inventories.
  • Manage and organize support information knowledge base.
  • Proactively identify areas of improvement to management, and lead/participate in solution design.
  • Off hours contact for any IT related issues including disaster recovery.
  • Follow standard operating procedures, policies & directions.

EDUCATION AND EXPERIENCE

Required:

  • Post-Secondary Education graduate or relevant experience
  • 4+ years of technology/desktop support experience
  • Fluent English Language skills both spoken and written
  • Extensive knowledge of Windows desktop environment and Enterprise MacBook support
  • Knowledge of PowerShell scripting
  • Knowledge of Windows Server environment administration (AD, Exchange)

SKILLS AND ABILITIES

Required:

  • Proficient with Windows desktop environment (Win 11 & Microsoft Office) and Enterprise MacBook support
  • Excellent communication & organizational skills
  • Strong telephone and customer service skills
  • Strong analytical and problem-solving skills
  • Availability of working overtime, as required

Preferred:

A+, Network & Microsoft Certified Desktop Support Technician

Proficient with:

  • Basic TCP/IP networking
  • Windows Terminal Server end user support
  • Mobile device support - iPhone
  • Printer technologies
  • Video conference & meeting room technology
  • Dell/Lenovo workstation hardware
  • MacBook hardware

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