ZipRecruiter

Log In

1

Desktop Support Associate Jobs (NOW HIRING)

Delphi-US

Desktop Support Analyst

Tampa, FL · On-site

$21.25 - $28.50/hr

Desktop Support Analyst | Location: Tampa, FL, Hybrid | Contract Join our Level 2 End User Support ... Delphi Associates are deployed on critical IT Projects where their consultative business acumen ...

BCforward

Desktop Support

Mason, OH

$20/hr

This position provides front line IT technical support to Intelligrated associates. The incumbent ... Frequently he/she will implement new and upgraded user software, desktops, or other client hardware ...

Volto USA

Desktop Support

Pensacola, FL · On-site

Education & Experience • Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience • 2+ years of experience in desktop support, field services ...

The Aspen Group

Desktop Support Technician

Syracuse, NY · On-site

$27 - $33/hr

Associates Degree in Computer Science/similar field or commiserate experience in a role similar to a Desktop Support Technician/Engineer. * Hands-on, collaborative working style with a service driven ...

The Aspen Group

Desktop Support Technician

Syracuse, NY · On-site

$27 - $33/hr

Associates Degree in Computer Science/similar field or commiserate experience in a role similar to a Desktop Support Technician/Engineer. * Hands-on, collaborative working style with a service driven ...

RTO National

Desktop Support Technician

Greenville, SC · On-site

$19 - $24.25/hr

We are hiring an IT Desktop Support Technician . We recruit employees who support our core values ... CompTIA A+ / Network+ certification preferred. * 2-year Associate degree in a computer-related ...

RTO National

Desktop Support Technician

Greenville, SC · On-site

$19 - $24.25/hr

We are hiring an IT Desktop Support Technician . We recruit employees who support our core values ... CompTIA A+ / Network+ certification preferred. * 2-year Associate degree in a computer-related ...

RTO National

Desktop Support Technician

Greenville, SC

$19 - $24.25/hr

We are hiring an IT Desktop Support Technician . We recruit employees who support our core values ... CompTIA A+ / Network+ certification preferred. * 2-year Associate degree in a computer-related ...

Neurealm, Inc.

Desktop Support Team Lead

Boston, MA · On-site

Mentor a team of Desktop Support technicians, conducting regular 1-on-1s, technical skill ... Associate or Bachelor's degree in Computer Science, Information Technology, or equivalent ...

AA2IT

Desktop Support Technician

State College, PA · On-site

$21/hr

Desktop Support Technician Location: 401 Science Park Rd, State College, PA 16801. Rate: $21/HR Top ... and associates. High amount of interaction with customers, responding to routine technical ...

next page

Showing results 1-20

All JobsDesktop Support Associate Jobs

Desktop Support Associate information

See salary details

$15

$23

$31

How much do desktop support associate jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for desktop support associate in the United States is $23.51, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a Desktop Support Associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by Desktop Support Associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What does a Desktop Support Associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What cities are hiring for Desktop Support Associate jobs? Cities with the most Desktop Support Associate job openings:
What are the most commonly searched types of Desktop Support jobs? The most popular types of Desktop Support jobs are:
What states have the most Desktop Support Associate jobs? States with the most job openings for Desktop Support Associate jobs include:
Infographic showing various Desktop Support Associate job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 9% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,897 per year, or $23.5 per hour.
Desktop Support Analyst

Desktop Support Analyst

Delphi-US

Tampa, FL • On-site

$21.25 - $28.50/hr

Other

Posted 3 days ago

Job description

Desktop Support Analyst | Location: Tampa, FL, Hybrid | Contract
Join our Level 2 End User Support team providing hands-on desktop support across Windows and macOS environments. This on-site role (3 days per week) supports modern workplace technologies including Microsoft 365, endpoint management with JAMF and SCCM, and enterprise applications such as Adobe Creative Cloud. You'll help ensure end users experience reliable connectivity, productivity tools, and mobile device access.
Key Responsibilities
  • Provide Level 2 desktop support for Windows and macOS users by resolving hardware, software, and connectivity issues.
  • Communicate with end users to troubleshoot problems and ensure timely resolution.
  • Support remote and onsite users by troubleshooting network connectivity, printers, email, mobile devices, scanners, and enterprise applications.
  • Administer and troubleshoot Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, and OneDrive.
  • Support Adobe Creative Cloud installations by addressing licensing, authentication, and access-related issues.
  • Use SCCM and JAMF to deploy, manage, and update software across the environment.
  • Maintain accurate hardware and software inventory by managing asset tracking, desktop refresh initiatives, and CMDB accuracy.
  • Support AI-enabled workplace tools and integrations by troubleshooting issues to ensure a seamless user experience.
  • Configure, deploy, and support iOS and Android mobile devices.
  • Troubleshoot and administer Azure Active Directory and Active Directory environments.
  • Identify and resolve hardware, software, and network-related issues, escalating when appropriate.
  • Maintain accurate documentation of support procedures, troubleshooting steps, and system configurations.
  • Participate in and lead desktop-related projects as assigned.
  • Meet service delivery and SLA objectives consistently.
Required Qualifications
  • 5+ years of desktop support or end-user support experience.
  • Experience supporting both Windows and macOS environments.
  • Strong knowledge of Microsoft 365 administration and troubleshooting.
  • Experience with SCCM and JAMF for endpoint management and software deployment.
  • Familiarity with Adobe Creative Cloud applications.
  • Experience supporting mobile devices, including iPhones and Android devices.
  • Working knowledge of Azure Active Directory and on-premises Active Directory.
  • Understanding of endpoint security, antivirus, and malware protection solutions.
  • Experience troubleshooting login scripts, networking issues, and desktop hardware.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Experience working within large enterprise environments.
  • Experience supporting asset management and desktop refresh programs.
  • Exposure to AI-enabled productivity tools and workplace technologies.
  • Willingness to travel occasionally based on business needs.

About Delphi-US - Peacemakers in the Talent War Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation's best and brightest Technical & Professional Talent and positions our nation's finest employers to further their competitive advantages. Delphi's core technical focus includes Data Intelligence Engineering & Analytics, AI/ML Operational Excellence, DevOps & Cloud Computing, Health IT & Life Sciences, and Energy Management/Power Systems; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client's specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results.
6132
#LI-RS1

Apply