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Desktop Support Associate Jobs in Minnesota (NOW HIRING)

C4 Technical Services

Desktop Support Technician

Plymouth, MN · On-site

$21.25 - $27/hr

Associate or bachelor's degree in computer science, Information Technology, or a related field (or ... desktop support or IT help desk role * Strong knowledge of Windows and macOS operating systems.

Ovation Workplace Services Inc.

Be Seen First

Hardware Technician / Desktop Support Technician

Minneapolis, MN · On-site

$35K - $47K/yr

POSITION DESCRIPTION Hardware Technician / Desktop Support Technician Department: Information ... MINIMUM QUALIFICATIONS Education Associate's or Bachelor's degree in Computer Science, Information ...

Retail Tech

Desktop Support Technician

Chanhassen, MN · On-site

$18 - $24/hr

Summary: The Desktop Support Technician will be responsible for assisting with the support ... Associate degree in technology-related studies · Valid driver's license and dependable ...

Stratasys

Desktop Support Technician I

Minnetonka, MN · On-site

$20.61 - $25.92/hr

The Desktop Support Technician I provides frontline technical support to employees and contractors ... Associates Degree in IT/MIS or 2+ years of applicable work experience in lieu of degree * 1+ year ...

Stratasys

Desktop Support Technician I

Minnetonka, MN · On-site

$20.61 - $25.92/hr

The Desktop Support Technician I provides frontline technical support to employees and contractors ... Associates Degree in IT/MIS or 2+ years of applicable work experience in lieu of degree * 1+ year ...

Gunnison

Desktop Technician

Minneapolis, MN · On-site

$40K - $43K/yr

Associate degree or equivalent combination of education and experience * Minimum of 3 years of related technical experience * Experience supporting: Desktop and laptop systems Mobile devices Printers ...

CoreCivic

Technology Support Specialist

Appleton, MN · On-site

$31.59/hr

Graduate from an accredited college or university with an Associate's degree in Computer Science or related technology field is required. * Two years of experience in desktop support is required.

Calabrio

IT Support Technician

Minneapolis, MN

$70K/yr

The successful candidate will combine strong desktop support capabilities with experience managing ... Associate's degree in information technology, Computer Science, or equivalent work experience. * 3+ ...

New

Calabrio

IT Support Technician

Minneapolis, MN · On-site

$70K/yr

The successful candidate will combine strong desktop support capabilities with experience managing ... Associate's degree in information technology, Computer Science, or equivalent work experience. * 3+ ...

New

Calabrio

IT Support Technician

Minneapolis, MN · On-site

$70K/yr

The successful candidate will combine strong desktop support capabilities with experience managing ... Associate's degree in information technology, Computer Science, or equivalent work experience. * 3+ ...

New

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All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Minnesota

Desktop Support Associate information

See Minnesota salary details

$15

$23

$31

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Minnesota is $23.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $24.23 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What are the most commonly searched types of Desktop Support jobs in Minnesota? The most popular types of Desktop Support jobs in Minnesota are:
What cities in Minnesota are hiring for Desktop Support Associate jobs? Cities in Minnesota with the most Desktop Support Associate job openings:
Infographic showing various Desktop Support Associate job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,890 per year, or $23 per hour.

Desktop Support Technician

C4 Technical Services

Plymouth, MN • On-site

$21.25 - $27/hr

Other

Re-posted 6 days ago

Job description

Customer Support Technician
We are seeking a motivated and customer-focused individual to join our team. This role combines exceptional customer service skills with a strong ability to drive transition and close out acquired companies. You will be the first point of contact for our customers, addressing inquiries, resolving issues, and promoting products or services that meet their needs.
Customer Support:
  • Respond promptly to customer inquiries via phone, email, or live chat.
  • Resolve customer complaints with patience and professionalism, ensuring a positive experience
  • Work closely with other departments to ensure a seamless customer experience.
  • Share customer insights and trends with the team to improve processes and offerings.

Technical Support:
  • Respond promptly to user-reported IT issues via ticketing systems, phone, or in-person support.
  • Diagnose and resolve hardware, software, and network connectivity problems.
  • Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.
  • Provide training to users on software applications and IT best practices.
  • Create and update user-friendly documentation for common issues and procedures.

Qualifications:
  • Associate or bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience
  • 1-3 years in a desktop support or IT help desk role
  • Strong knowledge of Windows and macOS operating systems.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Familiarity with Active Directory, Microsoft Office Suite, and IT ticketing systems.
  • Excellent communication and customer service skills.
  • Ability to prioritize tasks in a fast-paced environment.
  • Certifications (Preferred):
    • CompTIA A+
    • Microsoft Certified: Modern Desktop Administrator Associate
    • ITIL Foundation

#DICE
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About C4 Technical Services

Sourced by ZipRecruiter

C4 Technical Services is a national privately held women and African American owned Staffing and Consulting company based in Minneapolis, Minnesota. We are committed to maintaining our entrepreneurial spirit as we grow and help our clients grow. This gives us the ability to be flexible and responsive as we align with client organizations to help scale their IT, Infrastructure, Digital UX, Application Development, Strategy, and Telecom to increase and support their growing business needs. We have a deliberate commitment to a partner pipeline – always on the hunt for new technology and new solutions to problems, new and old. Our areas of technical focus include D365 Consulting, Microsoft O365, SCCM, SCSM, Cyber Security, Digital UX, UI Development, DevOps, Cloud, PMO, iOS, Android, Power BI, Data Visualization, Kafka, Python, Java, .NET, Chaos Engineering, Call Center, and Ransomware attacks.

Company size

201 - 500 Employees

Headquarters location

Little Canada, MN, US

Year founded

2013

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