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Desktop Support Associate Jobs in Minnesota (NOW HIRING)

Northmarq

Systems Support Specialist I

Minneapolis, MN · On-site

$24.04 - $28.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate degree or equivalent work experience. Work Experience: * 1 - 2 years' experience in a desktop support environment preferred. * Experience supporting Salesforce preferred. * Basic experience ...

Northmarq

Systems Support Specialist I

Bloomington, MN · On-site

$24.04 - $28.85/hr

Associate degree or equivalent work experience. Work Experience: * 1 - 2 years' experience in a desktop support environment preferred. * Experience supporting Salesforce preferred. * Basic experience ...

Northmarq

Systems Support Specialist I

Minneapolis, MN · On-site

$24.04 - $28.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate degree or equivalent work experience. Work Experience: * 1 - 2 years' experience in a desktop support environment preferred. * Experience supporting Salesforce preferred. * Basic experience ...

Marmon

End User Support Technician

Brooklyn Park, MN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate degree in Information Systems, related field, or equivalent experience. * Preferred ... Desktop support to include automation with NinjaRmm\Intune or similar products (NinjaRmm a plus)

Apex Systems

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job#: 3044405 Desktop Support Analyst Remote Tasks Provide timely and consistent IT phone-based ... roles o An Associates degree substitutes for 2 years of experience o A Bachelor's degree ...

GDIT

Systems Administrator

Rochester, MN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Deliver desktop support and troubleshoot issues for Windows-based desktops and Virtual Desktop ... Bachelor's degree plus 3 years of specialized experience, OR; an Associate's degree plus 7 years of ...

Mercy

Site Support Technician/Full-time/ Mercy Ada

Anoka, MN · On-site

$22 - $30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... the desktop computing environment. Position Details: (minimum required):- Associates degree in ... with various technology support tools (e.g., problem management/problem tracking, network ...

Super Radiator Coils

IT Support Technician

Chaska, MN · On-site

$65K - $75K/yr

Provides support for desktop technologies including end-user applications, operating systems ... Associate degree in technology or related field. * Microsoft Sharepoint Site Management (Cloud)

Genesis10

Analyst Associate - 100% Remote

Richfield, MN · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This role involves providing technical support to end-users on various hardware, software, network ... Modern Desktop Administrator Associate * Basic technical retail environment hardware (ex. desktop ...

New

SCHWAN'S

Sr Technical Support Analyst

Marshall, MN · On-site

$54K - $89K/yr

  • Medical

  • Retirement

Manage and maintain desktop/laptop hardware, software, and standardized system images, including ... Associate's degree or equivalent experience preferred but not required * Minimum 5 years of ...

Schwans

Sr Technical Support Analyst

Marshall, MN · On-site

$54K - $89K/yr

  • Medical

  • Retirement

Manage and maintain desktop/laptop hardware, software, and standardized system images, including ... Associate's degree or equivalent experience preferred but not required * Minimum 5 years of ...

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Showing results 21-40

All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Minnesota

Desktop Support Associate information

See Minnesota salary details

$15

$23

$31

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Minnesota is $23.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $24.23 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What are the most commonly searched types of Desktop Support jobs in Minnesota? The most popular types of Desktop Support jobs in Minnesota are:
What cities in Minnesota are hiring for Desktop Support Associate jobs? Cities in Minnesota with the most Desktop Support Associate job openings:
Infographic showing various Desktop Support Associate job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,890 per year, or $23 per hour.

Systems Support Specialist I

Northmarq

Minneapolis, MN • On-site

$24.04 - $28.85/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan servicing, and fund management. We offer you a career path with best-in-class training, and we foster inclusive teams committed to collaboration, mentoring, and growth. At Northmarq, we will help you unlock your potential - whether you are an industry veteran or you're just getting started. Your new career is waiting. Start something special today. Northmarq was voted by Real Estate Forum as one of The Best Places to Work in Commercial Real Estate!
As a level one System Support Specialist, you will be responsible for resolving incoming telephone requests and other service requests assigned within our ITSM System. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of a helpdesk support specialist.
*This role supports a flexible schedule that prioritizes in-office teamwork, with flexibility for remote work when appropriate.
Northmarq does not provide immigration sponsorship for this position. Candidates must possess unrestricted authorization to work in the U.S. for any employer, without the need for sponsorship now or in the future, to be considered for this position.
Specific Responsibilities
  • Using ITIL-based processes to streamline the ingestion, triage, categorization, action, and resolution for incoming incidents, requests, and demands.
  • Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to system admin support team.
  • Providing basic user training in support of off-the-shelf applications and office products.
  • Performing remote system repair using remote tools.
  • Follow up with customers, provide feedback and see problems through to resolution.
  • Maintaining and updating records, knowledgebase articles, and tracking databases.
  • Using best practices and knowledge of internal or external business issues to improve products or services.
  • Meeting departmental performance KPIs, goals, objectives, and responsibilities.
  • Demonstrating ownership in troubleshooting and resolving technical issues as well as identifying trends and root causes.
  • Demonstrating knowledge and application of company policies and procedures while applying sound judgment within the scope of support of the Northmarq Capital LLC.
  • Act as a subject matter expert for Salesforce related tickets .
  • Properly escalate unresolved queries to the IT Service Desk Team Lead.
  • Other duties and responsibilities as assigned.
Education and Work Experience
Education: Associate degree or equivalent work experience.
Work Experience:
  • 1 - 2 years' experience in a desktop support environment preferred.
  • Experience supporting Salesforce preferred.
  • Basic experience in working with Office 365 including: Teams, Outlook, OneDrive, Groups preferred.
  • Strong customer service background required.

Demonstrated Technical Competencies:
  • Knowledge of Microsoft Windows operating systems.
  • Knowledge of Microsoft Office Professional including Microsoft Teams.
  • Demonstrated knowledge of TCP/IP and networking concepts.
  • Proficient knowledge in remote support for all office hardware end devices.
  • Responds to Salesforce-related tickets escalated from our user base.
  • Able to support clients remotely using tools provided by Northmarq Capital LLC.

Demonstrated Professional Competencies:
  • Strong communication skills with the ability to explain technical concepts to non-technical users.
  • Ability to communicate effectively through video conferencing and telephone interfaces (Teams, Zoom, phone, etc.)
  • Detail-oriented with demonstrated customer service and organizational skills.
  • Proficient problem-solving skills and ability to work independently or as part of a team.
  • Ability to follow through on tasks in a timely manner.
  • Problem-solving skills to reflect level of responsibilities.
  • Ability to maintain sensitive and confidential information.

Northmarq offers a highly competitive benefits package including: medical, dental, vision, paid time off, 401K match and an annual discretionary contribution based on business performance, paid parental leave and adoption assistance, education assistance, volunteer paid time off, charitable contribution match and so much more!
Northmarq carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The salary range for the Systems Support Specialist position is $24.04 to $28.85 per hour. This range is a good faith estimate, and the actual compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.
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