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Desktop Support Associate Jobs in Bolingbrook, IL

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL

$19 - $23/hr

May require an associate's degree in a related area and 5+ years of experience in the field or in a ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...

Service Global, Inc

Desktop Field Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in Electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

Covista

Tech & Sim Support Specialist -Tier1/2

Addison, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Associate's Degree in a technical field Preferred * 2 years' experience with desktop support or in a help desk Required and * 2 years' experience with Microsoft Active Directory in a large network ...

Covista

Tech & Sim Support Specialist -Tier1/2

Addison, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Associate's Degree in a technical field Preferred * 2 years' experience with desktop support or in a help desk Required and * 2 years' experience with Microsoft Active Directory in a large network ...

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All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Bolingbrook, IL

Desktop Support Associate information

See Bolingbrook, IL salary details

$15

$23

$31

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Bolingbrook, IL is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $24.47 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What are the most commonly searched types of Desktop Support jobs in Bolingbrook, IL? The most popular types of Desktop Support jobs in Bolingbrook, IL are:
What cities near Bolingbrook, IL are hiring for Desktop Support Associate jobs? Cities near Bolingbrook, IL with the most Desktop Support Associate job openings:
Infographic showing various Desktop Support Associate job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 19% Part Time, 1% Temporary, 6% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $48,352 per year, or $23.2 per hour.

Desktop support

Hi-Tech Solutions

Oakbrook Terrace, IL

$19 - $23/hr

Full-time

Re-posted yesterday

Job description

Company Description

Our client is located in Oabrook IL

Job Description


Searching for a Desktop support consultant with 2-5 years of experience for a role in Oakbrook, IL


We have 3 positions open with our client and all will be starting in Feb 2015. one phone screen then onsite. you must have a car for this role, there are no local trains or bus in the area. 


The top pay is $19-23 an hour w2, we do offer benefits as well. 

may have to travel to locations around Oakbrook and Naperville area. Client covers full costs of travel as needed.


Job Description: Reviews, analyzes, and evaluates information technology systems operations. May require an associate's degree in a related area and 5+ years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager. A certain degree of creativity and latitude is required.


Position Requirements: Candidate should be highly motivated and able to work independently providing level 2 computer support for a Windows 7 environment. Candidate will support multiple sites and will need experience with Windows 7, Smartphones 

(iOS, Droid), network troubleshooting, Printing, and application support. Candidate should have excellent communication skills and will need reliable transportation, may have to travel to locations around Oakbrook and Naperville area. Client covers full costs of travel as needed.




Qualifications

windows os, desktop support, users, vpn

Additional Information

Lawrence E. Harmon
Business Development/Recruiter
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Hi-Tech Solutions, Inc. | Information Technology Consulting
Two Mid America Plaza, Suite 630 | Oakbrook Terrace, IL 60181
Direct Phone: 630-575-3909 | 
www.htsconsulting.com
Lets connect on LinkedIn - www.linkedin.com/pub/lawrence-harmon/14/680/a9b/

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