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Desktop Support Associate Jobs in Union City, NJ

CHELSEA PIERS LP

Technology Support Associate

Manhattan, NY

$18.75 - $24.25/hr

Reporting to the Service Desk Manager, you will provide Level 1 support for desktops, laptops ... As the Technology Support Associate, you will be expected to: * Provide Level 1 technical support ...

New

City of New York

DESKTOP SUPPORT SPECIALIST

Brooklyn, NY · On-site

$125K - $150K/yr

Under the general supervision of the Desktop Support Manager, with considerable latitude for ... associate degree from an accredited college in computer science, engineering, human computer ...

Addison Group

Technology Support Analyst II

New York, NY · On-site

$62K - $68K/yr

Support the setup, configuration, and ongoing maintenance of end-user devices, including desktops ... Requirements: * High school diploma or equivalent is required, and an associate's degree or ...

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Desktop Support Associate information

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$17

$25

$34

How much do desktop support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for desktop support associate in Union City, NJ is $25.69, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $27.07 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What are the most commonly searched types of Desktop Support jobs in Union City, NJ?

The most popular types of Desktop Support jobs in Union City, NJ are:

What cities near Union City, NJ are hiring for Desktop Support Associate jobs?

Cities near Union City, NJ with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Union City, NJ as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,442 per year, or $25.7 per hour.

Executive Desktop Support Associate

FIG US FIG LLC

Manhattan, NY • On-site

$150 - $160/hr

Other

Retirement

Posted 2 days ago

New

Key responsibilities

  • Field incoming requests and issue tickets from end users in ServiceNow.

  • Diagnose, resolve, or escalate issues related to PCs, mobile devices, video-conferencing, application software, telecommunication, network, and servers.

  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems.

Job description

About Fortress

Fortress Investment Group LLC is a globally diversified investment manager with approximately $55billion of assets under management as of December31,2025. Founded in 1998, it serves over 2,000 institutional clients and private investors worldwide across credit, real‑estate, private equity, and permanent‑capital strategies.

Executive/Desktop Support Associate – New York, NY

The Information Technology team invites a highly motivated Executive/Desktop Support Associate to provide IT support and services for a full floor of employees, including senior executives and their administrative assistants.

Key Responsibilities
  • Field incoming requests and issue tickets from end users in ServiceNow.
  • Diagnose and resolve issues related to PCs, mobile devices, video‑conferencing, application software, telecommunication, network, and servers.
  • Personally resolve or appropriately escalates issues, providing detailed logs to development teams.
  • Record, track, and document the help‑desk request problem‑solving process.
  • Apply diagnostic utilities for troubleshooting.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands‑on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems.
  • Use a “fix it twice” approach: implement tactical fixes immediately and then follow up with a strategic solution.
  • Install a variety of hardware and software for executives.
  • Access software updates, drivers, knowledge bases, and FAQs on the internet to aid problem resolution.
  • Help define and document feature requests and software bugs.
  • Attend meetings to guide system design and provide direction.
  • Proactively address performance improvements and optimizations.
  • Maintain system documentation with hardware and software dependencies.
  • Work offsite as required to support remote and home offices.
  • Participate in on‑call night, weekend rotations, and occasional after‑hour project work.
Required Skills and Experience
  • Bachelor’s degree in Computer Science or a directly related field.
  • 8+ years of desktop‑level support experience, including at least 3 years supporting executives with “white glove” service.
  • Exceptional customer service, prioritization, and multi‑tasking abilities.
  • Expertise in PC hardware and peripherals, video‑conferencing, Windows10/11, Microsoft Office365, Microsoft SharePoint and OneDrive, remote VPN connectivity, and Active Directory.
  • Proven capability supporting audio/video conferencing solutions.
  • Experience with Apple devices and mobile devices (iOS/Android).
Compensation

Base salary range: $150,000–$160,000. Total compensation may include bonuses, overtime, deferred cash, benefits, and company contributions to a 401(k) plan.

Equal‑Opportunity Employer

Fortress Investment Group LLC and its subsidiaries are equal‑opportunity employers and consider all applicants without regard to race, religion, creed, color, sex, age, national origin, citizenship status, disability, genetic information, protected veteran status, marital status, sexual orientation, gender identity, or any other status protected by federal, state, or local law.

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For more information, visit www.fortress.com/careers.

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