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Desktop Support Associate Jobs in Trenton, NJ (NOW HIRING)

STI

Desktop Support

Trenton, NJ · On-site

$23.25 - $31.25/hr

May require an associate's degree in a related area. Responsibilities: imaging, configuration and deployment of new devices. Data migration from the existing to the new device, as well as updating of ...

hongrp

DESKTOP SUPPORT TECHNICIAN BDCI

Pennsauken, NJ · On-site

$60/hr

Provide day-to-day desktop support for end users, including hardware, software, and peripheral ... Associate's or Bachelor's degree in Information Technology or related field (or equivalent ...

ASM Global

System Support Specialist

Philadelphia, PA · On-site

Required: 2-4 years of progressive experience in IT systems support, service desk operations, or desktop engineering. * Highly Desirable: * Microsoft Certified: Endpoint Administrator Associate (MD ...

New

Capital Health

IT Field Analyst I

Trenton, NJ · On-site

Associate degree in Information Technology, Computer Science, or a related field preferred ... Experience: One years' prior experience in IT desktop support, break/fix, or hardware ...

Rhoads Industries

IT Support Technician II

Philadelphia, PA · On-site

$21.75 - $29.75/hr

Associate's degree in Information Technology, Computer Science, or related field; equivalent ... Experience troubleshooting desktops, laptops, printers, mobile devices, and related hardware.

Rhoads Industries

IT Support Technician II

Philadelphia, PA · On-site

$21.75 - $29.75/hr

Associate's degree in Information Technology, Computer Science, or related field; equivalent ... Experience troubleshooting desktops, laptops, printers, mobile devices, and related hardware.

ABHS

IT Support Specialist

Evesham, NJ · On-site

$50K - $55K/yr

Provide remote support to off-site users, resolving technical issues through remote desktop tools ... Associate degree or equivalent certification in Information Technology, Computer Science, or ...

Advantage Behavioral Health Network

Be Seen First

Tier 1 - IT Support Specialist

Marlton, NJ · On-site

$50K - $55K/yr

Provide remote support to off-site users, resolving technical issues through remote desktop tools ... Associate degree or equivalent certification in Information Technology, Computer Science, or ...

Trilon Group

Associate Scientist

East Brunswick, NJ · On-site

$60K - $70K/yr

Field work to support environmental permitting, e.g., wetlands delineations and habitat assessments ... Desktop review of environmental constraints utilizing NJDEP GeoWeb, USDA Web Soil Survey, USGS ...

Mannik Smith Group

Associate Scientist

East Brunswick, NJ · On-site

$60 - $70/hr

Field work to support environmental permitting, e.g., wetlands delineations and habitat assessments ... Desktop review of environmental constraints utilizing NJDEP GeoWeb, USDA Web Soil Survey, USGS ...

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All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Trenton, NJ

Desktop Support Associate information

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$15

$23

$31

How much do desktop support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support associate in Trenton, NJ is $23.57, according to ZipRecruiter salary data. Most workers in this role earn between $21.20 and $24.81 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What are the most commonly searched types of Desktop Support jobs in Trenton, NJ?

The most popular types of Desktop Support jobs in Trenton, NJ are:

What cities near Trenton, NJ are hiring for Desktop Support Associate jobs?

Cities near Trenton, NJ with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Trenton, NJ as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $49,032 per year, or $23.6 per hour.

Desktop Support

STI

Trenton, NJ • On-site

$23.25 - $31.25/hr

Full-time

Re-posted 2 days ago

Job description

Role: Desktop Support
Location: Trenton, NJ
Duration: Long-Term contract
Onsite
Description:
Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate's degree in a related area.
Responsibilities:
imaging, configuration and deployment of new devices. Data migration from the existing to the new device, as well as updating of Treasury systems for device tracking and inventory. Systems used are SCCM and Provance.
Provide excellent customer service as defined in the client service level agreement and demonstrated collaborative relationships within Information Services.
-Deliver a high level of customer service and professional interaction with internal customers, management, and administration.
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceExperience providing Customer Service to internal customers, management, and administration.Required5YearsExperience providing Desktop support functions including visiting the end user area to research and resolve hardware/software/connectivity issues.Required5YearsExperience providing desktop support for a variety of business and software development applications.Required5YearsEperience providing desktop support to end-users and suggesting alternative solutions for hardware requirements.Required5YearsExperience Installing, configuring and troubleshooting computer hardware, operating systems, network configurations and softwareRequired5YearsExperience Performing Backup/Recovery, and troubleshooting network connectivity issues.Required5YearsExperience troubleshooting/supporting Windows 10 desktops/laptops/tabletsRequired5YearsExperience with SCCM to image computersRequired5YearsExperience troubleshooting/supporting Windows 11 desktops/laptops/tabletsRequired5YearsExperience with Support and configuration of Andriod mobile phones.Required5Years

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