ZipRecruiter

Log In

1

Desktop Support Associate Jobs in Wisconsin (NOW HIRING)

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

Associate's Degree and 7 years in desktop support installing, configuring, and managing Windows-based systems and related technologies * High School Equivalency and 10 years in desktop support ...

Quartz

Senior Desktop Support Engineer

Madison, WI

$66K - $83K/yr

Associate's Degree and 7 years in desktop support installing, configuring, and managing Windows-based systems and related technologies * High School Equivalency and 10 years in desktop support ...

AA2IT

Desktop Support Technician

Waukesha, WI · On-site

$20.25 - $25.75/hr

... associates. • Interacts with customers, responding to routine technical questions or requests for information. Qualifications : Required : • 3-6 years' experience supporting PC Hardware and ...

Komatsu

Sr. Desktop Support Technician

Milwaukee, WI · On-site

$65K/yr

Sr. Desktop Support Technician Posting Start Date: 6/8/26 Job Location (Short): Milwaukee ... High school diploma or equivalent (Associate's or Bachelor's degree in IT or related field ...

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66.80 - $83.40/hr

Associate's Degreeand7years indesktop support installing, configuring, and managing Windows-based ... Advanced technicalexpertisein desktop engineering,endpoint management, and enterprise Windows ...

Komatsu

IT Desktop Support Technician

Milwaukee, WI · On-site

$55K/yr

IT Desktop Support Technician Posting Start Date: 6/8/26 Job Location (Short): Milwaukee, Wisconsin ... High school diploma or equivalent (Associate's or Bachelor's degree in IT or related field ...

TEKsystems

End User Computing Analyst

Merrill, WI · On-site

$20 - $25/hr

Desktop Support Technician (Long-Term Contract) Hybrid Schedule: Onsite Tuesday, Wednesday ... Preferred Qualifications * Associate degree in Information Technology or related field, or ...

TEKsystems

End User Computing Analyst

Merrill, WI

$20 - $25/hr

Desktop Support Technician (Long-Term Contract) Hybrid Schedule: Onsite Tuesday, Wednesday ... Preferred Qualifications * Associate degree in Information Technology or related field, or ...

next page

Showing results 1-20

All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Wisconsin

Desktop Support Associate information

See Wisconsin salary details

$16

$23

$32

How much do desktop support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for desktop support associate in Wisconsin is $23.73, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $25.00 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What are the most commonly searched types of Desktop Support jobs in Wisconsin?

The most popular types of Desktop Support jobs in Wisconsin are:

What cities in Wisconsin are hiring for Desktop Support Associate jobs?

Cities in Wisconsin with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $49,354 per year, or $23.7 per hour.

Senior Desktop Support Engineer

Quartz

Madison, WI • On-site

$66K - $83K/yr

Full-time

Re-posted 18 days ago

Job description

Overview
Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of workplace technology. In this role, you'll lead endpoint management initiatives, drive automation and modernization efforts, and serve as a technical expert for technologies including Microsoft Intune, SCCM, Autopilot, and Horizon. If you're passionate about improving employee technology experience while mentoring others and influencing strategic IT decisions, we'd love to hear from you.
Benefits:
  • Flexible Work Options - In-Person or Hybrid

  • Participate in technology modernization projects and continuous improvement initiatives

  • Opportunity to work with SCCM, Intune, and VDI technologies

  • Ideal starting pay rate, based on skills and experience: $66,800 - $83,400 + robust total rewards package

Responsibilities
  • Administer and optimize endpoint management platforms including Microsoft Intune, SCCM/MECM, Autopilot, and Horizon

  • Lead desktop engineering initiatives, including device deployments, operating system upgrades, software packaging, and endpoint modernization projects

  • Serve as the senior technical escalation point for complex desktop, virtual desktop, and endpoint-related issues

  • Manage endpoint security, patching, compliance, and software deployments across the enterprise

  • Partner with Infrastructure, Cybersecurity, Networking, and business teams to implement technology solutions that enhance employee experience

  • Develop automation, standards, and best practices that improve efficiency, reliability, and supportability

  • Monitor endpoint performance and proactively identify opportunities for continuous improvement

  • Mentor team members, share technical knowledge, and contribute to strategic IT initiatives

Qualifications
  • Bachelor's Degree and 4 years in desktop support installing, configuring, and managing Windows-based systems and related technologies

  • Associate's Degree and 7 years in desktop support installing, configuring, and managing Windows-based systems and related technologies

  • High School Equivalency and 10 years in desktop support installing, configuring, and managing Windows-based systems and related technologies

  • Advanced technical expertise in desktop engineering, endpoint management, and enterprise Windows environments

  • Extensive experience administering Microsoft Configuration Manager (SCCM), Microsoft Intune, Windows Autopilot, and Microsoft Endpoint Manager

  • Advanced knowledge of Windows operating systems, Active Directory, Microsoft 365, Group Policy, endpoint security, and enterprise desktop architecture

  • Experience with PowerShell scripting and automation to improve operational efficiency

  • Strong understanding of endpoint lifecycle management, software packaging, operating system deployment, and configuration management

  • Demonstrated ability to troubleshoot complex technical issues using structured problem-solving methodologies

  • Ability to mentor technical staff and influence technical decisions

  • Flexible to work evenings and weekends as project and operational needs require

Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.
We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.
Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability.

Apply