ZipRecruiter

Log In

1

Desktop Support Associate Jobs in Wisconsin (NOW HIRING)

Resolve Tech Solutions, LLC

WI · On-site

$50 - $70/hr

... Desktop/AVD), network fundamentals (DHCP, DNS, VPN), and standard enterprise management tools ... Associate degree from an accredited institution with 3+ years of Help Desk experience OR high ...

New

Covantage-Credit-Union

WI · On-site

$55 - $75/hr

In this role, you will manage the day-to-day operations, maintenance, and support of the credit ... Associate's Degree in networking, computer programming, or equivalent relevant work experience

New

Transperfect

Desktop Publisher

Milwaukee, WI · On-site

Iverson Language Associates - Production Summary: The position of Desktop Publisher is a key player ... Providing font recommendations so that the fonts support the character set of the target language

DR Power LLP

Systems Support Specialist II

Sussex, WI · On-site

$55 - $75/hr

Associate degree in Computer Science or equivalent experience * 2 years of experience ... laptops, desktops, phone, printers, bar code scanners and peripherals within an office and ...

New

Generac

Systems Support Specialist II

Sussex, WI · On-site

Associate degree in Computer Science or equivalent experience * 2 years of experience ... laptops, desktops, phone, printers, bar code scanners and peripherals within an office and ...

Brenntag AG

IT Support Engineer L1

Wauwatosa, WI · On-site

Associate's or bachelor's degree in IT, Computer Science, or related field preferred (We are ... Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) * Strong verbal ...

Brenntag

IT Support Engineer L1

Wauwatosa, WI

Associate's or bachelor's degree in IT, Computer Science, or related field preferred (We are ... Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) * Strong verbal ...

previous pagenext page

Showing results 21-40

All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Wisconsin

Desktop Support Associate information

See Wisconsin salary details

$16

$23

$32

How much do desktop support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for desktop support associate in Wisconsin is $23.73, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $25.00 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What are the most commonly searched types of Desktop Support jobs in Wisconsin?

The most popular types of Desktop Support jobs in Wisconsin are:

What cities in Wisconsin are hiring for Desktop Support Associate jobs?

Cities in Wisconsin with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $49,354 per year, or $23.7 per hour.

L2 Support Engineer

Resolve Tech Solutions, LLC

WI • On-site

$50 - $70/hr

Other

Posted 2 days ago

New

Job description

Position Summary

A second‑level support role involves diagnosing and resolving complex technical issues that have been escalated from the first level of support. The role requires advanced knowledge of hardware, software, and networks. The Helpdesk Technician – Tier II plays a crucial role within the Help Desk, acting as a critical escalation point, ensuring compliance with Service Level Agreements (SLAs) and providing a high‑touch customer experience. It collaborates with the Infrastructure team to optimize the end‑user technology ecosystem and maintain business continuity.

Responsibilities
  • Diagnose, resolve, or provide root‑cause analysis of incidents across complex hardware, software, and network platforms.
  • Receive, prioritize, and manage support ticket workflows in ITSM systems, ensuring alignment with SLA/OLA thresholds and proactive communication with departments regarding service impacts.
  • Document solutions by creating and maintaining detailed documentation of all technical issues, steps taken, and resolutions to build a knowledge base to reduce repeat incident volume.
  • Participate in problem management initiatives, identifying systemic issues and recommending strategic solutions to reduce incident recurrence.
  • Partner with Tier 1 technicians to mentor, reinforce knowledge transfer around emerging technologies and best practices while improving overall team efficiency.
  • Identify and escalate critical or unresolved issues to Level 3 support, providing detailed handover information.
  • Support on‑site and remote workforce environments, ensuring seamless user experience across hybrid, multi‑site, and distributed operating models.
Required Qualifications
  • 3‑5 years of Help Desk support experience, with at least 1‑2 years in a Tier II capacity within an enterprise environment.
  • Strong proficiency in Windows Server/Client OS (Windows, Linux, macOS), Active Directory, Azure AD/Microsoft Entra ID, software applications (M365/Microsoft Office), cloud service platforms (Azure Virtual Desktop/AVD), network fundamentals (DHCP, DNS, VPN), and standard enterprise management tools (ServiceNow, NinjaOne).
  • Strong analytical and problem‑solving abilities to identify root causes of complex issues while using remote access tools.
  • Excellent communication and customer service skills, with the ability to explain technical concepts clearly to non‑technical users.
  • Focused mindset on delivering value‑added engagement with end users at all touchpoints.
  • Ability to manage multiple priorities, work independently with minimal supervision, and pivot rapidly in a dynamic support landscape while maintaining quality of service.
Preferred Qualifications
  • Associate degree from an accredited institution with 3+ years of Help Desk experience OR high school diploma or GED equivalent, with 5+ years of Help Desk experience (degree can be substituted).
IT Certifications
  • CompTIA A+, Network+, or Security+
  • Exposure to virtualization technologies (VMware, Hyper‑V, Citrix) and cloud service ecosystems (Azure, AWS, GCP).
#J-18808-Ljbffr

Apply