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Desktop Support Associate Jobs in Wisconsin (NOW HIRING)

VIVA USA INC

Infrastructure Engineer

Horicon, WI · On-site

$114K - $149K/yr

... responsibilities Computer Support Associate and Product Manager Provides basic day-to-day ... Organize projects in Jira and run scrum activities TYPICAL EXAMPLES: management of onsite desktop ...

New

maysteel

IT Support Specialist II

Allenton, WI

Provide advanced support for desktops, laptops, mobile devices, printers, Microsoft 365, Active ... Qualifications * Associate's or Bachelor's degree in Information Technology or related field ...

Bear Country Inc

IT Support Specialist

Caledonia, WI

... day-to-day desktop, server and phone system issues. This position will be assisting in the ... Associate degree or equivalent coursework in computer science, engineering or information science ...

Forever

Client Care Associate

Oneida, WI · On-site

$17/hr

Client Care Associate Location: Green Bay, WI (Hybrid) Overview Category Customer Service ... and desktop applications * Accurately document client interactions within customer support ...

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Desktop Support Associate information

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$16

$23

$32

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Wisconsin is $23.73, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $25.00 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the most commonly searched types of Desktop Support jobs in Wisconsin?

The most popular types of Desktop Support jobs in Wisconsin are:

What cities in Wisconsin are hiring for Desktop Support Associate jobs?

Cities in Wisconsin with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,354 per year, or $23.7 per hour.

IT Infrastructure Consultant - Virtual Desktop and Application Delivery

WEC Energy Group (WEC)

Pewaukee, WI • Hybrid

$135K/yr

Full-time

Posted 9 days ago

WEC Energy Group rating

8.4

Company rating: 8.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a IT Infrastructure Consultant - Virtual Desktop and Application Delivery in our Green Bay, Wisconsin and Pewaukee, Wisconsin locations. This position currently offers flexibility for a hybrid work arrangement (remote/on-site) with time spent in the office.

This position is part of a job family (Associate IT Infrastructure Consultant, IT Infrastructure Consultant, and Senior IT Infrastructure Consultant) where experience will be the determining factor. 

About Us

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Responsibilities
  • Provide day to day support for the virtual desktop and application hosting environment, including a shared 24x7 on-call rotation.
  • Responsible for project work, product upgrades, and development and maintenance of virtual desktop and application standards and procedures.
  • Troubleshoot and resolve performance and other issues as they occur.
  • Collaborate with business partners in solution design.
  • Proactively monitor the virtual desktop and application hosting environment.
  • Provide assistance to application support teams’ initiatives that includes design, build, and maintenance, connectivity and performance troubleshooting, disaster recovery planning, and more.
Minimum Qualifications
  • Bachelor’s Degree
     

This position requires unescorted access to certain critical cyber assets which would require applicants to satisfy all Company and NERC Critical Infrastructure Protection Standard 004 security requirements, which includes a background investigation.

Preferred Qualifications
  • Bachelor’s degree in Computer Science, Management Information Systems or a related discipline.
  • 2+ years of Citrix administration experience
  • Understanding of the components that make up a computing network, e.g. DNS, ADFS, etc.
  • Understanding of the protocols that are used to interact between infrastructure components, e.g. TCP/IP, LDAP, etc.
  • Server virtualization experience.
  • Strong problem solving, communication, interpersonal and decision making skills and customer focus.
  • Ability to effectively communicate in a team environment.

End Date: 08/19/2026 

Pay Range Minimum:  $68,436.68 

Pay Range Maximum:  $135,761.08 

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs.  At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

WEC Energy Group benefits

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at Careers

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.
 

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