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Desktop Support Associate Jobs in Milwaukee, WI (NOW HIRING)

Komatsu

Sr. Desktop Support Technician

Milwaukee, WI · On-site

$65K/yr

Sr. Desktop Support Technician Posting Start Date: 6/8/26 Job Location (Short): Milwaukee ... High school diploma or equivalent (Associate's or Bachelor's degree in IT or related field ...

Komatsu

IT Desktop Support Technician

Milwaukee, WI · On-site

$55K/yr

IT Desktop Support Technician Posting Start Date: 6/8/26 Job Location (Short): Milwaukee, Wisconsin ... High school diploma or equivalent (Associate's or Bachelor's degree in IT or related field ...

Transperfect

Desktop Publisher

Milwaukee, WI · On-site

Iverson Language Associates - Production Summary: The position of Desktop Publisher is a key player ... Providing font recommendations so that the fonts support the character set of the target language

Brenntag

IT Support Engineer L1

Wauwatosa, WI

Associate's or bachelor's degree in IT, Computer Science, or related field preferred (We are ... Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) * Strong verbal ...

Brenntag AG

IT Support Engineer L1

Wauwatosa, WI · On-site

Associate's or bachelor's degree in IT, Computer Science, or related field preferred (We are ... Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) * Strong verbal ...

IntelliPro

Help Desk Technician

Menomonee Falls, WI · On-site

$20 - $27/hr

... a motivated Client Support - Associate to provide technical assistance and ensure smooth ... desktop and laptop software problems • Install, configure, and maintain software, print drivers ...

maysteel

IT Support Specialist II

Allenton, WI

Provide advanced support for desktops, laptops, mobile devices, printers, Microsoft 365, Active ... Qualifications * Associate's or Bachelor's degree in Information Technology or related field ...

Bear Country Inc

IT Support Specialist

Caledonia, WI

... day-to-day desktop, server and phone system issues. This position will be assisting in the ... Associate degree or equivalent coursework in computer science, engineering or information science ...

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Desktop Support Associate information

See Milwaukee, WI salary details

$15

$23

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How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Milwaukee, WI is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $24.38 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the most commonly searched types of Desktop Support jobs in Milwaukee, WI?

The most popular types of Desktop Support jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Desktop Support Associate jobs?

Cities near Milwaukee, WI with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $48,175 per year, or $23.2 per hour.

Sr. Desktop Support Technician

Komatsu

Milwaukee, WI • On-site

$65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Komatsu rating

8.6

Company rating: 8.6 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

71st of 488 rated machine equipment manufacturers

Job description

Sr. Desktop Support Technician
Posting Start Date: 6/8/26
Job Location (Short): Milwaukee, Wisconsin, USA, 53204-2941
Requisition ID: 36076
Onsite or Remote: Onsite Position
Join Komatsu and Be Part of Something Big!
Job Overview
We have an immediate opportunity for a Senior IT Desktop Support Technician to work at our South Harbor, Milwaukee location. This role provides advanced technical support for end-user hardware, software, and A/V conference room technologies. The role involves hands-on troubleshooting, system deployment, and cross-functional collaboration to ensure effective and timely support while delivering the highest level of customer service. The ideal candidate will demonstrate superior problem-solving abilities and possess an extensive background in desktop technologies and infrastructure support. An emphasis on courtesy and customer interaction is required.
Key Job Responsibilities
  • Serve as an escalation point for IT Desktop Support Technician, while providing advanced on-site and remote technical support for end-user devices and workplace technologies (including PCs, laptops, tablets, mobile devices, RF guns, printers, and conference room equipment).
  • Advanced troubleshooting of hardware, software, and connectivity issues for end users, escalating as needed to analysts to ensure timely resolution.
  • Lead the configuration, deployment, and support of endpoint and workplace technologies (PCs, laptops, tablets, mobile devices, RF guns, and conference room systems).
  • Execute endpoint deployment and imaging tasks using standardized tools (Intune, SCCM, etc.) and participate in patch validation and software installation under defined procedures.
  • Maintain accurate documentation and timely completion of incidents and service requests to repair, deploy, configure, and maintain desktops, laptops, and other IT related equipment.
  • Support and maintain conference room AV systems, including setup and live support for onsite meetings and video conferencing (Zoom, Teams, Webex).
  • Support VIP users and executive staff with a high degree of professionalism.
  • Escalate complex issues to senior support staff or system administrators as needed.
  • Support IT team with system rollouts, upgrades, and routine maintenance tasks.
  • Monitor/ensure endpoint compliance with corporate standards, security tools, and patching requirements to maintain environment health and security posture.

Qualifications/Requirements
Required Skills
  • Education & Experience:
    • High school diploma or equivalent (Associate's or Bachelor's degree in IT or related field preferred).
    • Five+ years of experience in IT support, help desk, or related technical role.
    • Relevant certifications (CompTIA A+, Microsoft Certified Desktop Support Technician, etc.) are a plus.
  • Travel requirements:
    • Ability to travel to other Komatsu locations as needed; up to 10%.

Preferred Skills
  • Advanced knowledge of Windows 11 and MacOS client operating system environments.
  • Proficient understanding of Microsoft Office Suite, Office 365, and common business applications.
  • Strong working knowledge of networking concepts (IP, DNS, DHCP).
  • Excellent time management, problem solving, troubleshooting and multi-tasking ability.
  • Experience in a production or manufacturing environment

Additional Information
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $65,000. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
  • Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
  • 401k and/or employee savings programs
  • Employee time off (vacation and designated holidays)
  • Employee and family assistance programs
  • Disability benefits
  • Life insurance
  • Employee learning and development programs

Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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