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Desktop Support Associate Jobs in Milwaukee, WI (NOW HIRING)

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

  • Dental

  • Vision

  • PTO

... desktop and Laptop PC hardware and software * Maintain list of hardware and software support contact information Requirements: * Associates Degree related to Information Technology * 1 Year of ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

  • Dental

  • Vision

  • PTO

... desktop and Laptop PC hardware and software * Maintain list of hardware and software support contact information Requirements: * Associates Degree related to Information Technology * 1 Year of ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... desktop and Laptop PC hardware and software * Maintain list of hardware and software support contact information Requirements: * Associates Degree related to Information Technology * 1 Year of ...

landmarkcu

IT Service Desk Technician

Brookfield, WI · On-site

... support to associates across all the organization's locations, including configuring, installing, and supporting desktop PC's and laptops, software and peripheral equipment. Performs investigation ...

Robert Half

Systems Administrator

Milwaukee, WI · On-site

$38 - $44/hr

... technical support within a business setting. * Associate's degree in Information Technology ... Ability to diagnose and resolve hardware, software, desktop, and access-related problems for both ...

Geo-Logic Associates

GIS Specialist

West Bend, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Kunkel Engineering Group a Geo-Logic Associates Company is seeking a full-time GIS Specialist in ... Team with upper management to develop strategy and tactics to grow the practice and support the ...

Winter Services

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

End User Support at Winter Services including: * * Serve as the primary point of contact for ... Oversee the intake, inventorying, and tracking of all IT hardware, including laptops, desktops ...

Winter Services Inc

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

End User Support at Winter Services including: * * Serve as the primary point of contact for ... Oversee the intake, inventorying, and tracking of all IT hardware, including laptops, desktops ...

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Showing results 21-40

All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Milwaukee, WI

Desktop Support Associate information

See Milwaukee, WI salary details

$15

$23

$31

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Milwaukee, WI is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $24.38 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the most commonly searched types of Desktop Support jobs in Milwaukee, WI?

The most popular types of Desktop Support jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Desktop Support Associate jobs?

Cities near Milwaukee, WI with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $48,175 per year, or $23.2 per hour.

Senior Support Engineer

Kenosha Beef International LTD

Kenosha, WI • On-site

Full-time

Posted 2 days ago

New

Job description

Senior Support Engineer
Employment Type: Full-Time
Location: On-site with occasional travel
Department: Information Technology (Food Manufacturing)
Reports To: IT Director and Senior Systems Analyst
Position Summary
The Senior Systems Engineer provides advanced technical support and infrastructure administration across the organization's IT environment. This position serves as a senior escalation resource for complex issues involving servers, Microsoft cloud services, virtualization, networking, identity, security, and enterprise applications.
The role combines hands-on troubleshooting, systems administration, project support, technical documentation, automation, and mentoring. The successful candidate will help maintain the availability, security, performance, and reliability of the organization's technology environment.
Key Responsibilities
Advanced Technical Support
  • Serve as a senior escalation point for complex infrastructure and application issues.
  • Diagnose and resolve advanced hardware, software, operating systems, and network problems.
  • Perform root cause analysis and document findings. Includes recommendations for remediation and preventive actions.
  • Provide technical guidance and mentoring to other IT support personnel.
  • Coordinate with vendors and service providers when additional support is required.
  • Develop and maintain troubleshooting procedures and knowledge base articles.

Systems Administration
  • Administer and support:
    • Windows Server Environment (2016/2019/2022+)
    • Active Directory, Group Policy, DNS/DHCP, File services, print services, and Remote Desktop Services.
    • Administer Microsoft 365, Exchange Online, Azure, and Microsoft Entra ID.
  • Monitor system performance, availability, capacity, and operational health.
  • Manage server patching, maintenance activities, and lifecycle activities.
  • Support system backups, recovery procedures, and processes.
  • Participate in systems recovery testing and continuity planning.

Virtualization & Cloud
  • Support VMware vCenter and ESXi vSphere environment.
  • Provision, configure, maintain, and retire virtual machines.
  • Administer cloud infrastructure including:
    • Microsoft Azure, Microsoft 365, Entra ID, and Intune
  • Assist with cloud migration, modernization, and infrastructure improvement initiatives.

Network Infrastructure
  • Troubleshoot LAN, WAN, wireless, VPN, DNS, and other connectivity issues.
  • Support switches, firewalls, VPNs, wireless infrastructure, VLANs, routing, and network security technologies.
  • Assist with storage systems and storage-area network technologies.
  • Work with internet service providers, telecommunications providers, and technology vendors to resolve service issues.

Security & Compliance
  • Support cybersecurity controls, standards, and operational security practices.
  • Administer MFA, authentication systems, certificates, and identity management.
  • Assist with security-incident response and remediation activities.
  • Review and remediate vulnerability findings.
  • Support audit requests, compliance reviews, and evidence collection.
  • Identify and recommend improvements that reduce operational and security risk.

Automation & Documentation
  • Develop automation solutions using PowerShell and other scripting tools to improve efficiency and reliability.
  • Create and maintain technical documentation, SOPs, network diagrams, and system configurations.
  • Recommend process improvements and technology enhancements.
  • Participate in infrastructure projects, system upgrades, migrations, and technology deployments.
  • Assist with project planning, testing, implementation, and post-deployment support.

Required Qualifications
Education and Experience
  • Bachelor's degree in information technology, Computer Science, or related field preferred.
  • Equivalent education, training, and professional experience will be considered.
  • 5+ years of experience in IT infrastructure engineering, systems administration, and advanced technical support.
  • Experience supporting mission-critical or enterprise production systems.
  • Experience with incident management, escalation, troubleshooting, and root-cause analysis.

Technical Skills
Strong working knowledge of:
  • Candidates do not need to be experts in every technology.
  • Windows Server Administration
  • Active Directory and Group Policy
  • Microsoft 365 Administration and Exchange Online
  • VMware vCenter, vSphere, ESXi
  • Microsoft Azure / Entra ID
  • TCP/IP, DNS, DHCP, VLANs, routing, and VPN technologies
  • Fortinet Firewalls and network-security technologies
  • Storage systems and SAN technologies
  • PowerShell scripting
  • Endpoint management solutions, including Intune.
  • Security operations and vulnerability management
  • Backup, recovery, and disaster recovery technologies.

Relevant Certifications may include:
One or more of the following:
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified: Identity and Access Administrator
  • VMware VCP
  • CompTIA Security+
  • Cisco CCNA
  • Fortinet NSE 4
  • ITIL Foundation

Core Competencies
  • Advanced troubleshooting and analytical ability
  • Strong customer service and communication skills for both technical and nontechnical audiences.
  • Ability to work independently and manage competing priorities.
  • Project coordination and implementation experience
  • Technical documentation and process development skills
  • Willingness to mentor and support other IT team members

Work Requirements
  • Ability to lift equipment up to 50 pounds.
  • Ability to work in server rooms, data centers, and network closets.
  • Occasional evening or weekend work may be required for maintenance, upgrades, or incident response.
  • Occasional travel to the other 3 locations.
  • Participation in an on-call rotation is required. On call is for a week and is once every five weeks.

Measures of Success
Performance in this role may be measured on:
  • Timely resolution of complex incidents
  • System availability, reliability, and performance
  • Successful delivery of projects
  • Reduction in recurring incidents
  • Technical documentation quality and completeness
  • Patch, vulnerability, and security-remediation performance
  • Backup and recovery readiness
  • Automation and process-improvement contributions.
  • Knowledge sharing and mentoring of other team members.

Equal Opportunity Employer

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