ZipRecruiter

Log In

1

Desktop Support Associate Jobs in Milwaukee, WI (NOW HIRING)

mcw

IT Support Tech

Des Moines, IA · On-site

$21 - $28.75/hr

Build and configure systems including desktops, laptops, and peripheral devices. * Perform Installs ... Associate's degree in Information Technology or a related field preferred. Experience: * Minimum of ...

Bear Country Inc

IT Support Specialist

Caledonia, WI · On-site

... day-to-day desktop, server and phone system issues. This position will be assisting in the ... Associate degree or equivalent coursework in computer science, engineering or information science ...

Wellpoint Care Network

IT Specialist I

Milwaukee, WI · On-site

Associate degree (A. A.) or better from an accredited college or technical school or three years ... Windows 11 Desktop Administration * Foundational Understanding of IP Phones * Foundational ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

... desktop and Laptop PC hardware and software * Maintain list of hardware and software support contact information Requirements: * Associates Degree related to Information Technology * 1 Year of ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

... desktop and Laptop PC hardware and software * Maintain list of hardware and software support contact information Requirements: * Associates Degree related to Information Technology * 1 Year of ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

... desktop and Laptop PC hardware and software * Maintain list of hardware and software support contact information Requirements: * Associates Degree related to Information Technology * 1 Year of ...

Geo-Logic Associates

GIS Specialist

West Bend, WI · On-site

Kunkel Engineering Group a Geo-Logic Associates Company is seeking a full-time GIS Specialist in ... Team with upper management to develop strategy and tactics to grow the practice and support the ...

Winter Services Inc

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

End User Support at Winter Services including: * * Serve as the primary point of contact for ... Oversee the intake, inventorying, and tracking of all IT hardware, including laptops, desktops ...

Winter Services

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

End User Support at Winter Services including: * * Serve as the primary point of contact for ... Oversee the intake, inventorying, and tracking of all IT hardware, including laptops, desktops ...

previous pagenext page

Showing results 21-40

All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Milwaukee, WI

Desktop Support Associate information

See Milwaukee, WI salary details

$15

$23

$31

How much do desktop support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support associate in Milwaukee, WI is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $24.38 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What are the most commonly searched types of Desktop Support jobs in Milwaukee, WI?

The most popular types of Desktop Support jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Desktop Support Associate jobs?

Cities near Milwaukee, WI with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $48,175 per year, or $23.2 per hour.

IT Support Tech

mcw

Des Moines, IA • On-site

$21 - $28.75/hr

Full-time

Posted 14 days ago

Job description

We’re currently seeking an IT Support Tech to join our team!

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by resolving hardware, software, and network issues independently and collaboratively. With increased scope and autonomy, it contributes to system deployment, infrastructure reliability, and documentation that empowers end users and junior technicians.

What You Will Do:

Technical Support & Troubleshooting: 

  • Deliver Tier 1–2 support for internal users across multiple sites.
  • Resolve a broad range of hardware and software issues via the service desk.
  • Independently diagnose and troubleshoot complex problems; escalate where necessary.
  • Foster relationships with end users through responsive communication and issue resolution.

System Configuration & Maintenance:

  • Build and configure systems including desktops, laptops, and peripheral devices.
  • Perform Installs, updates, patching, and preventative maintenance of software and IT assets per company standards.
  • Support lifecycle management of IT equipment across locations.

Network & Infrastructure Support:

  • Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting.
  • Monitor and maintain network devices, addressing routine performance issues.
  • Contribute to infrastructure improvements and system reliability.

Documentation & Field Support:

  • Develop and update technical documentation and user guides.
  • Maintain service records in the ticketing platform.

Note: The job duties above provide a general sense of the role; though, additional duties may be assigned as necessary.

How You Will Shine:

Education:

  • High school diploma or GED required.
  • Associate’s degree in Information Technology or a related field preferred.

Experience:

  • Minimum of 2 years of experience in IT support or a related technical role.
  • Familiarity with Microsoft Office Suite and service desk platforms.
  • Experience supporting diverse IT environments and troubleshooting hardware/software issues.
  • Licenses/Certifications (preferred):

  • CompTIA Fundamentals +/ CompTIA A + or Comparable.

Ability to Travel:

  • Up to 25%

Knowledge, Skills, & Abilities:

  • Strong desire to learn and grow in a technical environment.
  • Excellent customer service and organizational skills.
  • Effective written and verbal communication abilities.
  • Ability to multi-task and manage time efficiently.
  • Proficiency in supporting diverse networks and IT systems.
  • Willingness to travel frequently and adjust to changing schedules.

Apply