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Desktop Support Associate Jobs in Milwaukee, WI (NOW HIRING)

Foxconn WI

Helpdesk Technician

Mount Pleasant, WI

$20 - $24/hr

Manage and support MDM systems and Active Directory * Image and deploy laptops and desktops ... Associate's degree in IT or related field OR 2+ years of helpdesk support experience required

Foxconn WI

Helpdesk Technician

Mount Pleasant, WI · On-site

$19.25 - $26/hr

Manage and support MDM systems and Active Directory * Image and deploy laptops and desktops ... Associate's degree in IT or related field OR 2+ years of helpdesk support experience required

Phoenix Products LLC

IT SPECIALIST

Milwaukee, WI · On-site

Install, configure, and maintain desktops, laptops, printers, as mobile devices. * Manage user ... Serve as the first point of contact for technical support. Requirements: * Associate degree or ...

Phoenix Products LLC

IT SPECIALIST

Milwaukee, WI · On-site

Install, configure, and maintain desktops, laptops, printers, as mobile devices. * Manage user ... Serve as the first point of contact for technical support. Requirements * Associate degree or ...

Phoenix Lighting

IT SPECIALIST

Milwaukee, WI · On-site

Install, configure, and maintain desktops, laptops, printers, as mobile devices. * Manage user ... Serve as the first point of contact for technical support. Requirements * Associate degree or ...

Phoenix Lighting

IT SPECIALIST

Milwaukee, WI · On-site

Install, configure, and maintain desktops, laptops, printers, as mobile devices. * Manage user ... Serve as the first point of contact for technical support. Requirements * Associate degree or ...

Baird

Senior Supervision Officer

Milwaukee, WI · On-site

Proactive education of field associates and policies & procedures in the areas of Compliance ... Expert in utilizing compliance desktop tools and driving improvement opportunities. * Participate ...

Airliquidehr

SA Data Solutions Architect

Germantown, WI · Hybrid

Germantown, WI (LLC Support) - Management How will you CONTRIBUTE and GROW? At Airgas, we are ... Use tools such as PowerBI Desktop, DAX Studio, Power Query, SQL server(s), Python, etc. Ensure the ...

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All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Milwaukee, WI

Desktop Support Associate information

See Milwaukee, WI salary details

$15

$23

$31

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Milwaukee, WI is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $24.38 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the most commonly searched types of Desktop Support jobs in Milwaukee, WI?

The most popular types of Desktop Support jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Desktop Support Associate jobs?

Cities near Milwaukee, WI with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $48,175 per year, or $23.2 per hour.

Helpdesk Technician

Foxconn WI

Mount Pleasant, WI

$20 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Description
FII USA, Inc., a Foxconn Technology Group Company, is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure. Once a part of the team, you will be responsible for a wide variety of tasks within the IT Department in an office environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.
The Helpdesk Technician will resolve end-user technical issues, manage system configurations, and maintain IT equipment while assisting the IT Department as needed.

Responsibilities
  • Resolve end-user technical issues and support requests
  • Install and configure approved software applications
  • Manage and support MDM systems and Active Directory
  • Image and deploy laptops and desktops
  • Maintain IT inventory and documentation
  • Support conference room equipment and printers
  • Monitor and resolve network connectivity issues
  • Provide scheduled rotating shift coverage (1st, 2nd, and 3rd shift)
  • Other duties as assigned.

Qualifications
  • Associate's degree in IT or related field OR 2+ years of helpdesk support experience required
  • Experience with Active Directory, MDM systems, and networking protocols preferred
  • Must be able to lift and move equipment up to 30 pounds and stand/sit for 8+ hours.

Reasons you should work for us:
  • Comprehensive benefits package including medical, dental, and vision insurance coverage.
  • Basic life insurance and short-term disability coverage provided by employer.
  • Supplemental life insurance and long-term disability coverage options available.
  • 401K with employer contribution.
  • Personal, Vacation, and Holiday paid time off for all full-time employees.
  • Onsite Aurora Health & Wellness Center available for all employees.
  • Employees are continuously encouraged to learn and grow their careers in smart manufacturing.