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Desktop Support Associate Jobs in Lewes, DE (NOW HIRING)

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Accountant

West Ocean City, MD · On-site

$70K - $100K/yr

... reports, and supporting the day-to-day accounting functions of the organization. Key ... Qualifications * Associate's or Bachelor's degree in Accounting, Finance, or a related field ...

Anchored Advisors

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Accountant

West Ocean City, MD · On-site

$70K - $100K/yr

... reports, and supporting the day-to-day accounting functions of the organization. Key ... Qualifications * Associate's or Bachelor's degree in Accounting, Finance, or a related field ...

Beebe Healthcare

NETWORK ANALYST

Lewes, DE · On-site

$35.15 - $54.48/hr

... support. Virtualization of servers and the desktop and Storage Area Networks. Courses required in Microcomputer hardware repair. Associates degree in Computer Science preferred Competencies Skills ...

Beebe Healthcare

CISCO NETWORK ANALYST

Lewes, DE · On-site

$54.48/hr

... support. Virtualization of servers and the desktop and Storage Area Networks. Courses required in Microcomputer hardware repair. Associates degree in Computer Science preferred Over 5 years of ...

Bebee Healthcare

CISCO NETWORK ANALYST

Lewes, DE · On-site

... support. Virtualization of servers and the desktop and Storage Area Networks. Courses required in Microcomputer hardware repair. Associates degree in Computer Science preferred Over 5 years of ...

Beebe Healthcare

CISCO NETWORK ANALYST

Lewes, DE

... support. Virtualization of servers and the desktop and Storage Area Networks. Courses required in Microcomputer hardware repair. Associates degree in Computer Science preferred Over 5 years of ...

All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Lewes, DE

Desktop Support Associate information

See Lewes, DE salary details

$15

$23

$31

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Lewes, DE is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $24.62 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What cities near Lewes, DE are hiring for Desktop Support Associate jobs? Cities near Lewes, DE with the most Desktop Support Associate job openings:
Infographic showing various Desktop Support Associate job openings in Lewes, DE as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,604 per year, or $23.4 per hour.

SYSTEMS ADMINISTRATOR

PRICE AUTOMOTIVE GROUP

Rehoboth Beach, DE • On-site

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

The Price Automotive Group is now hiring part-time and full-time System Administrators!  

Job Summary

The Systems Administrator assists the Director of IT in day to day operations and provides level one and two tech support to end users. The Admin is responsible for monitoring and maintaining the computer systems and networks of the organization and is responsible for installing and configuring computer systems, diagnosing hardware/software faults and solving technical and applications problems, either over the phone or in person and other tasks as deemed necessary by management.

Support

  • Provides answers to clients by identifying problems, researching answers and guiding users through corrective steps.
  • Provides resolutions to hardware and software related issues for various dealership systems.
  • Dispatches and resolves level one and two tech support issues and escalates issues to the Directors and staff as needed.
  • Perform hands-on fixes at the desktop and server level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
  • Performs Printer repairs, and works with the vendors for

Systems Management

  • Make use of Group Policy/PDQ Deploy and scripting techniques to deploy system fixes and enforce systems compliance
  • Enforces FTC Safeguard Regulations and completed compliance checks for all staff.
  • Is in charge of completing setup and removal of users access across all of the computer systems. Office 365, Internal Dealership Software (Darwin, vAuto, Automate, Badging)
  • Routinely reviews dealership technical systems for abnormalities, security dashboards as well as Umbrella alerts.
  • Oversees Server Updates, Patching, and compliance for systems.
  • Is responsible for assisting the Director in the design, implementation and management of Server and file backups.
  • Is responsible for new systems implementations, software installation, hardware maintenance and
  • Has ability or the ability to learn and manage Cisco IP Phones, Wireless and Switching/Routing

System Improvement

  • Is responsible for writing and maintaining documentation (Standard operating procedures)
  • Participates in development of user training programs by identifying learning issues and recommending instructional language.
  • Improves system performance by identifying problems and implements changes
  • Helps with testing and evaluating new technology
  • Routinely communicates with the Director about reoccurring issues and progress on projects
  • Tests and deploys system updates and patches for various dealership systems
  • Works with the Director in developing new solutions based on end user requirements

Professional Development

  • Updates job knowledge by participating in educational opportunities and maintaining personal networks.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Assists in mentoring and training entry level staff

Organizational Relationships

The Systems Administrator reports to a nerd and works with outside internal staff, vendors and external software engineers while deploying and maintaining solutions.

Minimum Requirements

Candidates should have the Comptia A+, Net+ and MCP certifications or equivalent knowledge with an associate’s degree in Computer Science or equivalent college experience. The position requires excellent analytical, problem solving and communications skills. Candidates must also be able to lift 50 lbs.

Working Conditions and Atmosphere

The Systems Administrator works in multiple dealerships. Additional hours, travel and training are required as circumstances necessitate. Core business hours for technical staff will work on a rotation, the Dealerships are open 7am-8pm Monday – Friday, 9am-5pm on Saturdays and closed most Sundays.

 

Level 1 Tech Support

Level 1 tech support includes all new hire setups, printer installations, network connectivity troubleshooting, email setup/support, desktop or laptop software and hardware troubleshooting

Level 2 Tech Support

Level 2 tech support includes managing, maintaining, and troubleshooting VMware virtual machines, Windows Active Directory, DNS (Domain Name Services), DHCP (Dynamic Host Configuration Protocol), Group Policy, basic Cisco switch/router troubleshooting, and server hardware installation and troubleshooting.

Ticket Classifications

  • Any ticket that drastically inhibits the function of an entire department shall be considered a high priority
  • Tickets that should be completed inside of a week (such as new hire setups, or printer installs) should be considered medium priority
  • Tickets that don’t have an immediate timeline (request for reports, investigate functionality) shall be considered low priority

Ticket Response Times

  • All high priority tickets should be responded to within 4 business hours.
  • All tickets considered medium priority should be responded to within two business days. (Responses for this category are defined as resolution of the issue or acknowledgement with an ETA of resolution)
  • Any ticket considered low priority should be responded to within two business days with an acknowledgement and a rough ETA.

WHAT WE HAVE TO OFFER

  • Comprehensive benefits program, including health care options (medical, dental and vision), 401k savings and retirement plan, and paid time off. 
  • Employee rewards and recognition programs.
  • Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
  • Values-driven culture built on integrity, professionalism, excellence, and teamwork.

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