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Desktop Support Associate Jobs in West Virginia (NOW HIRING)

CAMC Health System

Lead Desktop Tech

Morgantown, WV · On-site

$20.75 - $26.50/hr

This includes supporting the management of all procedures related to the identification ... Associate's Degree in Computer Science * Associate's Degree in Management Information Systems ...

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Constellium

IT Support Analyst

Ravenswood, WV · On-site

The IT Support Analyst is responsible for providing technical support and maintenance for computer ... Modern Desktop Administrator Associate * ITIL Foundation About Constellium: With ~1,100 employees ...

New York Racing Association

Provide Tier 1 technical support for desktops, laptops, mobile devices, peripherals, and standard ... High School Diploma or GED required; an associate's degree in information technology, Computer ...

Williammary

$50K/yr

Based in the Office of the Provost, GRI supports a whole of university approach to advance W&M by ... Demonstrated ability to use desktop publishing, word processing, spreadsheet and database ...

WVU Medicine

Assoc Help Desk Tech - Casual

Morgantown, WV · On-site

$20.50 - $27.75/hr

Provides first contact customer support to end users for a variety of computer applications ... Demonstrate knowledge of currently implemented desktop operating systems. Demonstrate basic working ...

WVU Medicine

Assoc Help Desk Tech - Casual

Morgantown, WV · On-site

$20.50 - $27.75/hr

Provides first contact customer support to end users for a variety of computer applications ... Demonstrate knowledge of currently implemented desktop operating systems. Demonstrate basic working ...

Authentic8

System Administrator

Charleston, WV

$115K - $120K/yr

Provide end-user support for laptops, mobile devices, SaaS tools, and authentication systems ... Experience with VMware vCenter and familiarity with Parallels Desktop * Experience using AI ...

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All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in West Virginia

Desktop Support Associate information

See West Virginia salary details

$12

$18

$24

How much do desktop support associate jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for desktop support associate in West Virginia is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $19.18 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a Desktop Support Associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by Desktop Support Associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What does a Desktop Support Associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What are the most commonly searched types of Desktop Support jobs in West Virginia? The most popular types of Desktop Support jobs in West Virginia are:
What cities in West Virginia are hiring for Desktop Support Associate jobs? Cities in West Virginia with the most Desktop Support Associate job openings:
Infographic showing various Desktop Support Associate job openings in West Virginia as of July 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,854 per year, or $18.2 per hour.

Lead Desktop Tech

CAMC Health System

Morgantown, WV • On-site

$20.75 - $26.50/hr

Full-time

Posted 2 days ago

Job description

Summary
With a patient centered culture, the Lead Desktop Tech will provide a positive experience to CUSTOMERS/PATIENTS/COMMUNITY through implementing and supporting end-user devices (PCs, Scanners, Printers, Mobile devices, Carts & etc....) in a clinical environment. The Lead Desktop tech role is to assist the Technology Services Manager in supporting and ensuring that end users are receiving the appropriate assistance. This includes supporting the management of all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of the Desktop Support functions. This position will be responsible for directing and leading all desktop support staff and will act as first point of escalation for issues and problems on desktop, printers and other equipment.
Responsibilities
Reponsibilities
Oversees and directs all desktop support staff to ensure that requests for service and support are addressed in a timely manner according to service levels. Be available for escalations, calls, or questions outside of normal business hours. Oversee the project planning and implementation of workstation and printer refresh projects. Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring system applications. Support Manager in enforcing request handling and escalation policies and procedures. Track and analyze trends in Help Desk request and generate statistical reports. Implement and maintain Knowledge base for not only staff, but also end user community. Ability to work varying shifts to accommodate business needs. Ability to support twenty-four by seven operations to include On Call Rotation between Desktop Technician team. Intimate understanding of Microsoft AD administration, and group policies.
General
Ability to accurately perform assigned tasks and motivate and direct staff members and subordinates. Ability to perform duties with awareness of all company requirements and policies. Ability to promote harmonious working relationships with staff outside the organization. Possesses excellent oral and written communications skills and interpersonal relationship skills. Strong Documentation skills. Attention to detail. Ability to effectively prioritize and execute tasks in a high-pressure environment. Must present a professional appearance and attitude. Record of good attendance and minimal tardiness. Other duties as assigned.
Other Information
Ability to sit for long periods of time (up to 8 hours).Good hearing is needed for frequent telephone use.Ability to handle a variety of repetitive tasks.Ability to handle multiple projects and tasks under deadlines and with short notice.
Minimum of 6-years' experience Windows and other desktop operation system. Minimum of 2-years' experience in patch management, desktop configuration management and implementation. Successful work experience identifying PC problems to a functional level. Successful work experience handling repetitive telephone calls. Help Desk Experience. Healthcare experience/knowledge a plus. Experience preparing instructional documentation. Proven track record in the ability to take on additional responsibilities.
Detailed Responsibilities
Competencies
Skills
Education
Essential: * High School Diploma or GED in
Nonessential: * Associate's Degree in Computer Science * Associate's Degree in Management Information Systems
Credentials
Working Conditions
Work Schedule: Days
Status: Full Time Regular 1.0
Location: Mon Medical Center Main Campus
Location of Job: WV:Morgantown:Mon Medical Center
Talent Acquisition Specialist: Guy S. Stewart guy.stewart@vandaliahealth.org

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