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Desktop Support Associate Jobs in West Virginia (NOW HIRING)

WVU Medicine

Associate Help Desk Tech

Morgantown, WV · On-site

$19 - $25.75/hr

Provides first contact customer support to end users for a variety of computer applications ... Demonstrate knowledge of currently implemented desktop operating systems. Demonstrate basic working ...

Alpha Innovations

Be Seen First

IT Service Technician

Charleston, WV · On-site

Provide customer/internal support for desktop/server/network, software, hardware and peripherals ... associates · General housekeeping duties · Overtime as required · Other duties as assigned ...

ADNET Systems, Inc.

Database Engineer IV

Fairmont, WV · On-site

... support VMware ESXi hosts and vCenter Server infrastructure. * Administer VMware Horizon Desktop ... Azure Administrator Associate * Microsoft Certified: Azure Database Administrator Associate

West Virginia University Health System

$19 - $26.25/hr

Includes maintaining adequate inventory levels of supplies (stock) required to support activities ... desktop or on handheld terminals (Zebra Handheld Computers). Detail and accuracy with these ...

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Desktop Support Associate information

See West Virginia salary details

$12

$18

$24

How much do desktop support associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for desktop support associate in West Virginia is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $19.18 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What are the most commonly searched types of Desktop Support jobs in West Virginia?

The most popular types of Desktop Support jobs in West Virginia are:

What cities in West Virginia are hiring for Desktop Support Associate jobs?

Cities in West Virginia with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in West Virginia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $37,854 per year, or $18.2 per hour.

Desktop Support Specialist

Morgantown, WV • On-site

Infinity Natural Resources, LLC
See more jobs at Infinity Natural Resources, LLCexternal

Full-time

Posted 5 days ago

Job description

Infinity Natural Resources (NYSE: INR), is an oil and gas exploration and production company deeply rooted in the Appalachian Basin. Headquartered in Morgantown, WV, we are committed to responsible energy development, operational excellence, and strong environmental stewardship across our growing operations in Ohio and Pennsylvania. We pride ourselves on a collaborative work environment, a team dedicated to innovation and safety, and our strong connection to the Appalachian Basin, the region we proudly call home and operate within.
The Opportunity
Join our growing team as a Desktop Support Specialist. As the first point of contact for technical issues in a dynamic organization, this role is essential to keeping our operations running smoothly. Your core responsibilities will include installing, maintaining, and troubleshooting all employee hardware, software, and peripherals. You will provide responsive, expert help desk support and ensure a seamless technical onboarding experience for both in-office and field personnel.
Location
This is a hybrid position based out of our Morgantown, West Virginia, office. You'll be expected to work in the office three days a week with occasional travel to other offices, remote field locations or well sites as needed.
What You Will Be Doing
  • Provide timely and professional front-line support by responding to, resolving, and escalating help desk tickets and support requests.
  • Maintain clear and proactive communication with requesters and stakeholders regarding the status of open requests and issues.
  • Manage the full lifecycle of employee setups: Configure new user hardware, install software, and provision accounts/access according to company procedures.
  • Troubleshoot and promptly resolve hardware, software, and connectivity issues for a wide range of devices, including desktops, laptops, printers, and mobile devices.
  • Deliver first-level technical support for critical systems, including core business software, email platforms, and VPN connections.
  • Support employee transitions by assisting with onboarding and offboarding tasks such as basic orientation, account creation/disabling, and equipment deployment/recovery.
  • Contribute to IT operational efficiency by assisting with the accurate maintenance of the IT asset inventory.
  • Document solutions by developing knowledge base articles for routine support activities to empower users and other technicians.
  • Ensure procedural compliance by strictly adhering to Corporate and IT policies, standards, and SOPs, with a focus on Change, Problem, and Incident Management processes.
  • Actively participate in issue resolution and formal incident response activities.

Your Background
  • Associate's degree or technical certification (e.g., CompTIA A+, Microsoft Certified) in Information Technology or a related field with 2 years of experience in a help desk, IT support, or desktop technician role. Will consider four years of relevant, hands-on IT support experience in lieu of formal education/certification.
  • Proven foundational knowledge of Windows operating systems (Windows 10/11) and standard desktop applications (e.g., MS Office 365/Google Workspace).
  • Demonstrated ability to troubleshoot and resolve basic hardware, software, and network connectivity issues.
  • Strong verbal and written communication skills with the ability to clearly and patiently explain technical issues to non-technical users.
  • Excellent organizational and time management skills to efficiently prioritize and handle multiple requests simultaneously.
  • A proven customer service orientation with a professional and courteous demeanor, including the ability to maintain confidentiality and handle sensitive information.
  • Ability to work independently and collaboratively in a dynamic environment, coupled with a willingness to strictly follow standard operating procedures and technical documentation.
  • Familiarity with IT service management (ITSM) ticketing systems, asset tracking tools, remote support software, and/or IT Process Frameworks (e.g., ITIL) (Preferred).

Infinity Natural Resources is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need assistance or an accommodation due to a disability, you may contact us at humanresources@infinitynr.com.

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