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Entry Level Desktop Support Jobs in West Virginia

Alpha Innovations

Be Seen First

IT Service Technician

Charleston, WV · On-site

Provide customer/internal support for desktop/server/network, software, hardware and peripherals ... Entry level - High school diploma or GED required. 0-1 years of related work experience.

Pepsico

Fleet Technician 3 (Entry Level)

Fairmont, WV · On-site

$22.50 - $30.25/hr

Team culture that supports knowledge sharing and growth * Clean facilities and a commitment to ... Experience working with computers (e.g., i-pad, using desktop computers, hand-held computers ...

Pepsico

Fleet Technician 3 (Entry Level)

Princeton, WV · On-site

$29/hr

Team culture that supports knowledge sharing and growth * Clean facilities and a commitment to ... Experience working with computers (e.g., i-pad, using desktop computers, hand-held computers ...

Pepsico

Fleet Technician 3 (Entry Level)

Princeton, WV · On-site

$29/hr

Team culture that supports knowledge sharing and growth * Clean facilities and a commitment to ... Experience working with computers (e.g., i-pad, using desktop computers, hand-held computers ...

Pepsico

Fleet Technician 3 (Entry Level)

Fairmont, WV

$26.90/hr

Team culture that supports knowledge sharing and growth * Clean facilities and a commitment to ... Experience working with computers (e.g., i-pad, using desktop computers, hand-held computers ...

All JobsDesktop Support JobsEntry Level Desktop Support JobsEntry Level Desktop Support Jobs in West Virginia

Entry Level Desktop Support information

See West Virginia salary details

$7

$20

$35

How much do entry level desktop support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level desktop support in West Virginia is $20.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in entry level desktop support?

To thrive as an Entry Level Desktop Support professional, a basic understanding of computer hardware, operating systems, and troubleshooting is typically required, often supported by a relevant associate's degree or certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and Microsoft Office Suite is common in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with teammates. These abilities are crucial for resolving technical issues efficiently and maintaining positive experiences for end users.

What is an entry level desktop support?

An Entry Level Desktop Support job involves assisting users with technical issues related to computers, software, and network systems. Responsibilities typically include troubleshooting hardware and software problems, setting up workstations, installing updates, and providing basic IT support. This role requires strong problem-solving skills, customer service abilities, and a fundamental understanding of operating systems and networking. It is a great starting point for a career in IT, offering hands-on experience and opportunities for skill development.

What does an entry level desktop support do?

A typical day for Entry Level Desktop Support professionals involves responding to user support requests, diagnosing and resolving routine hardware or software issues, and documenting solutions in the help desk system. You may set up new computers or accounts for employees, assist with basic network connectivity problems, and guide users through common troubleshooting steps. The role is usually fast-paced, requiring frequent interaction with other IT team members and employees in need of support. Being adaptable and able to prioritize tasks is key, as requests can range from printer issues to password resets.

What are the most commonly searched types of Desktop Support jobs in West Virginia? The most popular types of Desktop Support jobs in West Virginia are:
What are popular job titles related to Entry Level Desktop Support jobs in West Virginia? For Entry Level Desktop Support jobs in West Virginia, the most frequently searched job titles are:
What job categories do people searching Entry Level Desktop Support jobs in West Virginia look for? The top searched job categories for Entry Level Desktop Support jobs in West Virginia are:
Entry Level Desktop Support jobs near you
Infographic showing various Entry Level Desktop Support job openings in West Virginia as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,470 per year, or $20.9 per hour.

IT Service Technician

Alpha Innovations

Charleston, WV • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

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Job description

JOB PURPOSE:           Provide customer/internal support for desktop/server/network, software, hardware and peripherals.  Answer questions or resolve computer problems for clients in person, via telephone or from a remote location.

 

ESSENTIAL FUNCTIONS:

·            Handle a high volume of incoming calls from customers and performing initial trouble shooting

·            Desktop/server/network support, application, printing, network and application password changes

·            Maintain accurate ticket creation and resolution in company Help Desk System (Connectwise)

·            Update Helpdesk knowledge base with proven resolutions

·            Customer prioritization and communication regarding problem resolution strategy and scheduled completion

·            Escalate tickets to appropriate second level support as required

·            General Computer maintenance

·            Monitor Customer computer/network environments

·            Monitor internal network/systems

·            Proactive approach to identifying operational improvements

·            Adhere to safety policy/procedures

·            Flexibility in schedule to provide coverage to include days, nights, weekends and holidays

·            Comply with the requirements of applicable certifications, legal and regulatory requirements, standards, and the Information Security Management System

ADDITIONAL RESPONSIBILITIES:

·            Special project coordination assigned by management

·            Cross train with other IT associates

·            General housekeeping duties

·            Overtime as required

·            Other duties as assigned


 

Degree:            Entry level - High school diploma or GED required. 0-1 years of related work experience. Certifications are a plus.

             

PERSONAL CHARACTERISTICS

Must be self-directed to accomplish goals but function as part of a team; willingness to interact/work with people of diverse cultures, races, and/or nationalities.

 

OTHER FACTORS

Motor vehicle record check(s) required for company vehicle.  Must pass back ground check and drug screening.  A valid driver’s license is required.