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Desktop Support Manager Jobs in West Virginia (NOW HIRING)

Hancock Whitney Bank

... mentoring to Desktop Services technicians and team members. Provides level 1 support as needed ... Ability to effectively present information and respond to questions from groups of managers ...

Parsons

Mission Support Manager

Summit Point, WV · On-site

Parsons is looking for an amazingly talented Mission Support Manager to join our team! In this role you will get to serve as the Autonomous Technology and Intelligence program synchronizer ...

State Electric Supply Company

IT Support Tech

Huntington, WV

$20.75 - $28.50/hr

We're looking for a dedicated and motivated Account Manager (Outside Sales Representative) to join ... Prior experience in tech support, desktop support, or a similar role * Proficiency in Windows/Linux ...

State Electric

IT Support Tech

Huntington, WV · On-site

$20.75 - $28.50/hr

Managing multiple cases at one time * Testing and evaluating new technologies * Conducting ... Prior experience in tech support, desktop support, or a similar role * Proficiency in Windows/Linux ...

defi AUTO LLC

Client Support Desk Analyst

Charleston, WV · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... This role does not focus on desktop support, hardware repair, password resets, or general ...

Netranom

Tier 2 IT Technician

Morgantown, WV · On-site

$22 - $30.25/hr

Support and resolve issues across Windows Desktop platforms (Windows 10/11) * Manage and maintain Active Directory , including user accounts, group policies, OUs, and permissions * Configure and ...

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Desktop Support Manager information

See West Virginia salary details

$11

$28

$46

How much do desktop support manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for desktop support manager in West Virginia is $28.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $37.21 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

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The most popular types of Desktop Support jobs in West Virginia are:

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For Desktop Support Manager jobs in West Virginia, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in West Virginia look for?

The top searched job categories for Desktop Support Manager jobs in West Virginia are:

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Cities in West Virginia with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in West Virginia as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $58,248 per year, or $28 per hour.

Lead Desktop Tech - IS Technology - NORTH - Mon Medical Center Main Campus

CAMC Health System

Morgantown, WV • On-site

$20.75 - $26.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Summary
With a patient centered culture, the Lead Desktop Tech will provide a positive experience to CUSTOMERS/PATIENTS/COMMUNITY through implementing and supporting end-user devices (PCs, Scanners, Printers, Mobile devices, Carts & etc....) in a clinical environment. The Lead Desktop tech role is to assist the Technology Services Manager in supporting and ensuring that end users are receiving the appropriate assistance. This includes supporting the management of all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of the Desktop Support functions. This position will be responsible for directing and leading all desktop support staff and will act as first point of escalation for issues and problems on desktop, printers and other equipment.
Responsibilities
Reponsibilities
Oversees and directs all desktop support staff to ensure that requests for service and support are addressed in a timely manner according to service levels. Be available for escalations, calls, or questions outside of normal business hours. Oversee the project planning and implementation of workstation and printer refresh projects. Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring system applications. Support Manager in enforcing request handling and escalation policies and procedures. Track and analyze trends in Help Desk request and generate statistical reports. Implement and maintain Knowledge base for not only staff, but also end user community. Ability to work varying shifts to accommodate business needs. Ability to support twenty-four by seven operations to include On Call Rotation between Desktop Technician team. Intimate understanding of Microsoft AD administration, and group policies.
General
Ability to accurately perform assigned tasks and motivate and direct staff members and subordinates. Ability to perform duties with awareness of all company requirements and policies. Ability to promote harmonious working relationships with staff outside the organization. Possesses excellent oral and written communications skills and interpersonal relationship skills. Strong Documentation skills. Attention to detail. Ability to effectively prioritize and execute tasks in a high-pressure environment. Must present a professional appearance and attitude. Record of good attendance and minimal tardiness. Other duties as assigned.
Other Information
Ability to sit for long periods of time (up to 8 hours).Good hearing is needed for frequent telephone use.Ability to handle a variety of repetitive tasks.Ability to handle multiple projects and tasks under deadlines and with short notice.
Minimum of 6-years' experience Windows and other desktop operation system. Minimum of 2-years' experience in patch management, desktop configuration management and implementation. Successful work experience identifying PC problems to a functional level. Successful work experience handling repetitive telephone calls. Help Desk Experience. Healthcare experience/knowledge a plus. Experience preparing instructional documentation. Proven track record in the ability to take on additional responsibilities.
Detailed Responsibilities
Competencies
Skills
Education
Essential: * High School Diploma or GED in
Nonessential: * Associate's Degree in Computer Science * Associate's Degree in Management Information Systems
Credentials
Working Conditions
Work Schedule: Days
Status: Full Time Regular 1.0
Location: Mon Medical Center Main Campus
Location of Job: WV:Morgantown:Mon Medical Center
Talent Acquisition Specialist: Guy S. Stewart guy.stewart@vandaliahealth.org

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