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Desktop Support Manager Jobs in West Virginia (NOW HIRING)

Hancock Whitney Bank

... mentoring to Desktop Services technicians and team members. Provides level 1 support as needed ... Ability to effectively present information and respond to questions from groups of managers ...

Parsons

Mission Support Manager

Summit Point, WV · On-site

Parsons is looking for an amazingly talented Mission Support Manager to join our team! In this role you will get to serve as the Autonomous Technology and Intelligence program synchronizer ...

State Electric Supply Company

IT Support Tech

Huntington, WV

$20.75 - $28.50/hr

We're looking for a dedicated and motivated Account Manager (Outside Sales Representative) to join ... Prior experience in tech support, desktop support, or a similar role * Proficiency in Windows/Linux ...

State Electric

IT Support Tech

Huntington, WV · On-site

$20.75 - $28.50/hr

Managing multiple cases at one time * Testing and evaluating new technologies * Conducting ... Prior experience in tech support, desktop support, or a similar role * Proficiency in Windows/Linux ...

defi AUTO LLC

Client Support Desk Analyst

Charleston, WV · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... This role does not focus on desktop support, hardware repair, password resets, or general ...

Netranom

Tier 2 IT Technician

Morgantown, WV · On-site

$22 - $30.25/hr

Support and resolve issues across Windows Desktop platforms (Windows 10/11) * Manage and maintain Active Directory , including user accounts, group policies, OUs, and permissions * Configure and ...

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Desktop Support Manager information

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$11

$28

$46

How much do desktop support manager jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for desktop support manager in West Virginia is $28.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $37.21 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

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The most popular types of Desktop Support jobs in West Virginia are:

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For Desktop Support Manager jobs in West Virginia, the most frequently searched job titles are:

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The top searched job categories for Desktop Support Manager jobs in West Virginia are:

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Cities in West Virginia with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in West Virginia as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $58,248 per year, or $28 per hour.

Desktop Support Specialist

Morgantown, WV • On-site

Infinity Natural Resources, LLC
See more jobs at Infinity Natural Resources, LLCexternal

Full-time

Posted 5 days ago

Job description

Infinity Natural Resources (NYSE: INR), is an oil and gas exploration and production company deeply rooted in the Appalachian Basin. Headquartered in Morgantown, WV, we are committed to responsible energy development, operational excellence, and strong environmental stewardship across our growing operations in Ohio and Pennsylvania. We pride ourselves on a collaborative work environment, a team dedicated to innovation and safety, and our strong connection to the Appalachian Basin, the region we proudly call home and operate within.
The Opportunity
Join our growing team as a Desktop Support Specialist. As the first point of contact for technical issues in a dynamic organization, this role is essential to keeping our operations running smoothly. Your core responsibilities will include installing, maintaining, and troubleshooting all employee hardware, software, and peripherals. You will provide responsive, expert help desk support and ensure a seamless technical onboarding experience for both in-office and field personnel.
Location
This is a hybrid position based out of our Morgantown, West Virginia, office. You'll be expected to work in the office three days a week with occasional travel to other offices, remote field locations or well sites as needed.
What You Will Be Doing
  • Provide timely and professional front-line support by responding to, resolving, and escalating help desk tickets and support requests.
  • Maintain clear and proactive communication with requesters and stakeholders regarding the status of open requests and issues.
  • Manage the full lifecycle of employee setups: Configure new user hardware, install software, and provision accounts/access according to company procedures.
  • Troubleshoot and promptly resolve hardware, software, and connectivity issues for a wide range of devices, including desktops, laptops, printers, and mobile devices.
  • Deliver first-level technical support for critical systems, including core business software, email platforms, and VPN connections.
  • Support employee transitions by assisting with onboarding and offboarding tasks such as basic orientation, account creation/disabling, and equipment deployment/recovery.
  • Contribute to IT operational efficiency by assisting with the accurate maintenance of the IT asset inventory.
  • Document solutions by developing knowledge base articles for routine support activities to empower users and other technicians.
  • Ensure procedural compliance by strictly adhering to Corporate and IT policies, standards, and SOPs, with a focus on Change, Problem, and Incident Management processes.
  • Actively participate in issue resolution and formal incident response activities.

Your Background
  • Associate's degree or technical certification (e.g., CompTIA A+, Microsoft Certified) in Information Technology or a related field with 2 years of experience in a help desk, IT support, or desktop technician role. Will consider four years of relevant, hands-on IT support experience in lieu of formal education/certification.
  • Proven foundational knowledge of Windows operating systems (Windows 10/11) and standard desktop applications (e.g., MS Office 365/Google Workspace).
  • Demonstrated ability to troubleshoot and resolve basic hardware, software, and network connectivity issues.
  • Strong verbal and written communication skills with the ability to clearly and patiently explain technical issues to non-technical users.
  • Excellent organizational and time management skills to efficiently prioritize and handle multiple requests simultaneously.
  • A proven customer service orientation with a professional and courteous demeanor, including the ability to maintain confidentiality and handle sensitive information.
  • Ability to work independently and collaboratively in a dynamic environment, coupled with a willingness to strictly follow standard operating procedures and technical documentation.
  • Familiarity with IT service management (ITSM) ticketing systems, asset tracking tools, remote support software, and/or IT Process Frameworks (e.g., ITIL) (Preferred).

Infinity Natural Resources is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need assistance or an accommodation due to a disability, you may contact us at humanresources@infinitynr.com.

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