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Desktop Specialist Jobs (NOW HIRING)

SDI Presence

Desktop Support Specialist II

Chicago, IL

$25.96 - $33.65/hr

Summary The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining Microsoft Windows desktops, laptops, and peripheral devices in a fast-paced ...

KaylaTek

The Walk-Up Help Desk Desktop Specialist provides in-person technical support at Joint Base Anacostia-Bolling (JBAB). This role serves as the first point of contact for customers seeking immediate ...

IFAS LLC

Desktop Support Specialist-DOS

Charleston, SC · On-site

The Desktop Support Specialist works collaboratively with contractors and government personnel to resolve technical issues, support technology initiatives, maintain established standards, and provide ...

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How much do desktop specialist jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for desktop specialist in the United States is $32.71, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $39.42 per hour, depending on experience, location, and employer.

What does a desktop specialist do?

A Desktop Specialist is responsible for installing, configuring, and maintaining computer workstations and related equipment within an organization. They provide technical support to end-users, troubleshoot hardware and software issues, and ensure that all desktop systems are secure and up-to-date. Additionally, Desktop Specialists may assist with setting up new devices, managing user accounts, and supporting IT projects. Their goal is to keep computer systems running smoothly to minimize downtime for employees.

What are some common challenges faced by desktop specialists when supporting remote employees?

Desktop Specialists often encounter unique challenges when assisting remote employees, such as diagnosing hardware or network issues without physical access to the user's device. Effective remote troubleshooting requires clear communication, strong knowledge of remote desktop tools, and creative problem-solving strategies. Additionally, ensuring secure configurations and compliance with company IT policies from a distance can be complex. Collaborating with other IT team members and utilizing remote management software are vital practices for overcoming these challenges.

What are the key skills and qualifications needed to thrive as a desktop specialist, and why are they important?

To thrive as a Desktop Specialist, you need strong troubleshooting skills, knowledge of computer hardware and operating systems, and typically a degree or certification in IT or computer science. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are commonly required. Excellent communication, problem-solving abilities, and patience help you effectively support end-users and collaborate with team members. These skills ensure efficient resolution of technical issues, minimize downtime, and maintain smooth business operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic knowledge of operating systems and may involve certifications like CompTIA A+ to enhance job prospects.
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Desktop Specialist jobs near you
Infographic showing various Desktop Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $68,042 per year, or $32.7 per hour.

Desktop Support Specialist ( Mid-Level)

TriTech Enterprise Systems, Inc.

Washington, DC • On-site

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

*** This is a part-time position (20 hours a week: M-F, usually 9 to 2 or 10 to 2)
*** 100 percent on-site position in Washington, DC
TriTech Enterprise Systems Inc. (TriTech) is seeking an on-site 'Desktop Support Specialist' to provide line support to all employees and contractors within the DC Government General Services Administration (DGS). The Desktop Support Specialist (DSS) is responsible for resolving support incidents and requests, as well as meeting customer satisfaction targets and continuous service delivery requirements.
The DSS will work in a dynamic, fast-paced environment providing service over the phone, e-mail, instant message, and in person. The DSS will work as part of a team to support up to 500 end users. This is a part-time position for up to 20 hours per week.
Roles and Responsibilities:
  • Aid customers who experience technical problems. Most commonly, desktop computers (Microsoft and Mac), laptops, tablets, desktop printers, and print services support
  • Using diagnostic techniques and problem-solving methods to troubleshoot issues over the telephone, via live chat, or as part of an on-site visit
  • If offsite, talking customers through a troubleshooting process and working together to rectify problems
  • Implement effective IT solutions for customers and employees concerning basic desktop support and print services
  • Record events and update statuses in an identified database, such as Service Now, e-mail, and possibly QuickBase
  • Installation and maintenance of computer software for all agency-computing platforms, such as MS Office, Adobe, MS Project, and MS Visio
  • Ensures proper security and network operations for the agency as it pertains to McAfee only
  • Ensures the installation and maintenance of print services, secure print software
  • Performs quality assurance reviews of print services and secure print software
  • Participates in the preparation, with the vendor, of print services, secure print software training materials for DGS employees.
  • Map users to printers or print services, secure print solution
  • Manually map users to network drives
  • Organizes and conducts appropriate training meetings when appropriate
  • Support all printers and scanners
  • Identify basic technology-based problems and their root causes; take responsibility for timely troubleshooting and resolution using proven tools, resources, and approved processes
  • Provide secure print training to DGS end users

Required Skills/ Level of Experience:
  • IT Certifications
  • Laptops, desktops, and tablet hardware support
  • Windows 10 &11/Macs
  • MS Office 2013, 2016, O365
  • Copier and desktop printer support

TriTech is an Equal Opportunity Employer!!!

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