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Remote Desktop Support Engineer Jobs in Wisconsin

KEYENCE

Field Application Engineer

Wauwatosa, WI · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Standard Imaging Inc

IT Manager

Middleton, WI · Remote

$97K - $119K/yr

Provide day-to-day IT administration and support for onsite and remote users across multiple locations * Manage desktop environments, endpoint configurations, and user support operations * Administer ...

EnsoData

Implementation Engineer

Madison, WI · On-site +1

$80K - $85K/yr

In short: we're looking to connect with Implementation Engineers (hybrid or remote) who are ... Requirements * 1-5 years of experience in customer support as a technical problem solver, customer ...

Resource Innovations

Energy Engineer

Des Moines, IA · On-site +1

Support and conduct commercial and industrial energy efficiency projects, including retro ... Responsibilities may include remote data analysis, desktop engineering review, savings calculations ...

Resource Innovations

Energy Engineer

Madison, WI · On-site +1

Support and conduct commercial and industrial energy efficiency projects, including retro ... Responsibilities may include remote data analysis, desktop engineering review, savings calculations ...

NV5

Remote Sensing Technician

Sheboygan Falls, WI · On-site +1

... Developers, IT, Project Management Professionals, and more. At NV5 Geospatial, we are a ... Troubleshoot and install sensor systems with support. * Comply with all policies and procedures ...

NV5

Remote Sensing Technician

Sheboygan Falls, WI · Remote

... Developers, IT, Project Management Professionals, and more. At NV5 Geospatial, we are a ... Troubleshoot and install sensor systems with support. * Comply with all policies and procedures ...

Nature's Way

Modern Workplace Engineer

Green Bay, WI · On-site +1

Scope includes Windows endpoints, enterprise mobility (iOS and Android), Azure Virtual Desktop ... supporting secure workflow integration across Microsoft 365 services * Implement and govern ...

CSAA

Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...

CSAA

Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...

CSAA

Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...

CSAA

Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...

Intuit

Staff Software Engineer

Madison, WI · Remote

$202K - $274K/yr

Build and maintain RESTful APIs supporting web and mobile applications. * Implement secure ... California Remote (Bay Area) $202,500- $274,000 California Remote (Not Bay Area) $188,500- $255,000 ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Wisconsin

Remote Desktop Support Engineer information

See Wisconsin salary details

$10

$27

$46

How much do remote desktop support engineer jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for remote desktop support engineer in Wisconsin is $27.25, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $31.06 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
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Remote Desktop Support Engineer jobs near you
Systems Management Analyst - Remote

Systems Management Analyst - Remote

UnitedHealth Group

La Crosse, WI • On-site, Remote

Full-time

Retirement

Posted 6 days ago

UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

189th of 880 rated healthcare providers

Job description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.
The Systems Management Analyst is a mid-level systems engineering role responsible for the administration and operational support of OptumServe's enterprise Virtual Desktop Infrastructure (VDI). This position emphasizes hands-on execution, reliability, and operational discipline within established technical standards and governance.
The role supports a highly available VMware/Omnissa Horizon environment across Development, Staging, Production, and Disaster Recovery and delivers a mission-critical service aligned to a 99.95% annual uptime SLA. The analyst contributes to platform stability, security, and performance while operating under defined architectural direction.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
  • Administer and support enterprise VDI infrastructure components, including Horizon Gateways, Connection Servers, RDSH farms, and related services
  • Perform day-to-day operational management of Development, Staging, Production, and Disaster Recovery VDI environments
  • Troubleshoot and resolve issues related to virtual desktops, RDSH sessions, access, and performance
  • Monitor system health, availability, and capacity; identify risks and escalate findings as appropriate
  • Validate backup operations and support recovery readiness in accordance with documented procedures
  • Execute approved changes following established change management processes
  • Partner with monitoring, security, and operations teams to support incident response and service continuity
  • Maintain clear, accurate documentation, runbooks, and operational procedures

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • 3+ years of experience in Systems Administration & Engineering with Hands on experience administering Windows Server (2022 or newer) and Windows desktop operating systems (including Windows 11) in an enterprise setting
  • Proven experience supporting enterprise Virtual Desktop Infrastructure (VDI) platforms, including VMware / Omnissa Horizon, with hands on administration of Connection Servers, Unified Access Gateways, desktop pools, and Remote Desktop Session Host (RDSH) environments
  • Experience integrating and supporting VDI platforms with VMware vCenter Server and underlying virtual infrastructure
  • Experience supporting application delivery and user environment management technologies in VDI environments (e.g. FSLogix, Dynamic Environment Manager & Application delivery platforms)
  • Working experience with Active Directory and enterprise identity services, including authentication, authorization, group policy (GPOs), and multi factor authentication (MFA) integration
  • Experience using enterprise monitoring and alerting tools to support availability, performance, and incident response in production environments
  • Experience supporting security and access controls, including SSL certificate lifecycle management, endpoint protection, and policy based security tooling
  • Proven solid troubleshooting skills across infrastructure, operating system, identity, and application layers in an Enterprise production environment
  • Experience working within formal IT Service Management (ITSM) processes, including incident, change, and problem management
  • Ability to work well with minimal supervision and in a Team setting as well as collaborating with Engineers across other Teams
  • United States Citizenship
  • If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment

Preferred Qualifications:
  • Bachelor's degree in IT or related field, or equivalent experience
  • Experience supporting cloud-hosted desktop platforms including Azure Virtual desktops or Amazon Workspaces in an Enterprise setting
  • PowerShell scripting for routine automation and reporting
  • Ability to interpret & respond to performance and utilization metrics
  • Proven working knowledge of networking fundamentals relevant to VDI environments
  • Experience with ServiceNow or similar ITSM platforms
  • Proven solid communication skills, including written communication

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

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