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Remote Desktop Support Engineer Jobs in Green Bay, WI

EDCi

Sr. Genesys CX Implementation Engineer

Appleton, WI · On-site +1

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... This role will closely interact with both Field & Support Engineering aligning strategic objectives ...

Nature's Way

Modern Workplace Engineer

Green Bay, WI · Remote

Scope includes Windows endpoints, enterprise mobility (iOS and Android), Azure Virtual Desktop ... supporting secure workflow integration across Microsoft 365 services * Implement and govern ...

Nature's Way

Modern Workplace Engineer

Green Bay, WI · On-site +1

Scope includes Windows endpoints, enterprise mobility (iOS and Android), Azure Virtual Desktop ... supporting secure workflow integration across Microsoft 365 services * Implement and govern ...

Foth

Lead Structural Engineer

Green Bay, WI · On-site +1

We will also consider fully remote candidates located within the United States who are willing and ... Partner with manufacturing facility personnel to support plant operations, capital projects ...

New

Foth

Lead Structural Engineer

Green Bay, WI · On-site +1

We will also consider fully remote candidates located within the United States who are willing and ... Partner with manufacturing facility personnel to support plant operations, capital projects ...

New

AFRY

Instrumentation and Controls Engineer

Appleton, WI · On-site +1

This position supports office-based, hybrid (part‑time office/part‑time remote), or fully ... Preferred Professional Engineering registration or ability to obtain. * Minimum of 10 years of ...

New

AFRY

Instrumentation and Controls Engineer

Appleton, WI · On-site +1

This position supports office-based, hybrid (parttime office/parttime remote), or fully remote when ... Preferred Professional Engineering registration or ability to obtain. * Minimum of 10 years of ...

Foth

Process Engineer

Green Bay, WI · Remote

Consistently ranked by Engineering News Record in the top 150 firms, we offer a values-based ... Support construction, commissioning, checkout, and startup activities through onsite and remote ...

New

ThedaCare

Cybersecurity Engineer - Remote

Appleton, WI · On-site +1

Our team members are supported by continued opportunities for learning and development, accessible ... We are looking for a Cyber Security Engineer to help strengthen our security posture and operations ...

Foth

Process Engineer

Green Bay, WI · On-site +1

Consistently ranked by Engineering News Record in the top 150 firms, we offer a values-based ... Support construction, commissioning, checkout, and startup activities through onsite and remote ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Green Bay, WI

Remote Desktop Support Engineer information

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How much do remote desktop support engineer jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote desktop support engineer in Green Bay, WI is $26.26, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $29.90 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

More about Remote Desktop Support Engineer jobs

What job categories do people searching Remote Desktop Support Engineer jobs in Green Bay, WI look for?

The top searched job categories for Remote Desktop Support Engineer jobs in Green Bay, WI are:

What cities near Green Bay, WI are hiring for Remote Desktop Support Engineer jobs?

Cities near Green Bay, WI with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Green Bay, WI as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,615 per year, or $26.3 per hour.

Sr. Genesys CX Implementation Engineer

EDCi

Appleton, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

⬅ Back to Career Opportunities
Sr. Genesys CX Implementation Engineer
Location: Remote
EDCi provides infrastructure and call center technology services and solutions to clients throughout Wisconsin and the Midwest. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.
The Sr. Genesy Engineer will have the responsibility for designing, configuring, developing, implementing and supporting Genesys technologies. The opportunity is will serve as a lead engineer on EDCi's Customer Care Professional Services team providing both implementation and post implementation support. This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide "world class services" while maintaining the highest level of quality.
Associates of EDCi have the opportunity to engage in dynamic projects, leveraging the latest technologies. Our partnerships provide a unique opportunity for associates to continue to develop their professional skills. EDCi is an organization that takes pride in recognizing balance and the importance of family. If your interest is for challenging work in a comfortable work environment, look to EDCi.
When you join the EDCi team, you'll receive many perks, such as:
  • Remote work from home
  • Paid holidays, vacation and sick time
  • Bring Your Own PC Policy
  • Cell phone reimbursement
  • Casual dress
  • Funded training and certifications
  • Health, dental & vision insurance
  • 401K match

And much more!
RESPONSIBILITIES:
  • Acts as the Lead Engineer for Genesys implementation and upgrade projects
  • Preform project and support tasks for Genesys products and solutions
  • Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions
  • Contribute to the solution architectural design
  • Coordinate and write technical papers, articles, standard operating procedures and best practices
  • Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high profile problem solving.
  • Ability to balance both support and project work when applicable; able to meet support/project milestones
  • Collaborates with Technical Account Managers, Project Managers & Sales to delivery projects on-time and on-budget

PRIMARY /ESSENTIAL SKILLS AND QUALIFICATIONS:
  • 5+ years IP Telephony/VoIP experience is Required
  • Knowledge of VoIP equipment, implementations and support Required
  • 3+ years experience in Genesys Cloud CX (Purecloud) technology
  • Genesys Could CX certification is a plus
  • Knowledge of Media / Voice gateway knowledge Preferred
  • Knowledge of SIP Protocol implementation and support Preferred
  • BS preferred, Associate's degree in IT related field Required
  • Excellent client service attitude and team focus
  • Understand best practices for a service organization
  • Development Skills/certifications as a plus are:
    • Java/Java Script
    • HTML
    • Rest WEB Services
    • Genesys Cloud CX API's
    • Microsoft SQL Server
    • Web-services, 3rd party API's

SECONDARY /OPTIONAL SKILLS AND QUALIFICATIONS:
  • 1+ years experience in network administration and support is a Plus
  • NET development or C# Experience is a Plus
  • Experience with Microsoft SQL Stored procedures is a Plus

Apply