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Remote Desktop Support Engineer Jobs in Appleton, WI

Foth

Brewing Process Engineer

Green Bay, WI · Remote

$90K - $150K/yr

Support construction to include onsite and remote * Lead checkout/start-up efforts associated with ... Engineered Package development including Scope of Work, P&IDs, Specifications & Mechanical ...

Ruekert & Mielke

Project Engineer

Green Bay, WI · On-site +1

Design and support municipal infrastructure projects, including transportation systems, stormwater ... Remote/flexible hours * Generous personal time off and holiday programs * Health, dental, vision ...

Milliman

Data Engineer (MedInsight)

Appleton, WI · On-site +1

$93K - $177K/yr

Develop and maintain data marts, semantic models, and curated datasets that support analytics ... Location This role can be remote within the U.S. The expected application deadline for this job is ...

TIDI Products

ERP Systems Engineer

Neenah, WI · On-site +1

... be fully remote within the US. Must be willing to travel to any of our current or future locations. Summary The ERP Systems Engineer is responsible for the technical configuration, support ...

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Remote Desktop Support Engineer information

See Appleton, WI salary details

$9

$26

$44

How much do remote desktop support engineer jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for remote desktop support engineer in Appleton, WI is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.00 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
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Remote Desktop Support Engineer jobs near you
IT Infrastructure Consultant - Virtual Desktop and Application Delivery

IT Infrastructure Consultant - Virtual Desktop and Application Delivery

WEC Energy Group

Green Bay, WI • On-site, Remote

$135K/yr

Full-time

Posted 16 days ago

WEC Energy Group rating

8.4

Company rating: 8.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

WBS, a subsidiary of WEC Energy Group, is seeking an IT Infrastructure Consultant - Virtual Desktop and Application Delivery in our Green Bay, Wisconsin and Pewaukee, Wisconsin locations. This position currently offers flexibility for a hybrid work arrangement (remote/on-site) with time spent in the office.
This position is part of a job family (Associate IT Infrastructure Consultant, IT Infrastructure Consultant, and Senior IT Infrastructure Consultant) where experience will be the determining factor.
About Us
WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.
As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.
If you're talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.
Job Responsibilities
  • Provide day to day support for the virtual desktop and application hosting environment, including a shared 24x7 on-call rotation
  • Responsible for project work, product upgrades, and development and maintenance of virtual desktop and application standards and procedures
  • Troubleshoot and resolve performance and other issues as they occur
  • Collaborate with business partners in solution design
  • Proactively monitor the virtual desktop and application hosting environment
  • Provide assistance to application support teams' initiatives that includes design, build, and maintenance, connectivity and performance troubleshooting, disaster recovery planning, and more

Minimum Qualifications
  • Bachelor's Degree

This position requires unescorted access to certain critical cyber assets which would require applicants to satisfy all Company and NERC Critical Infrastructure Protection Standard 004 security requirements, which includes a background investigation.
Preferred Qualifications
  • Bachelor's degree in Computer Science, Management Information Systems or a related discipline.
  • 2+ years of Citrix administration experience
  • Understanding of the components that make up a computing network, e.g. DNS, ADFS, etc.
  • Understanding of the protocols that are used to interact between infrastructure components, e.g. TCP/IP, LDAP, etc.
  • Server virtualization experience.
  • Strong problem solving, communication, interpersonal and decision making skills and customer focus.
  • Ability to effectively communicate in a team environment.

End Date: 06/17/2026
Pay Range Minimum: $68,436.68
Pay Range Maximum: $135,761.08
The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.
WEC Energy Group benefits
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at Careers
WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.
EEO/AA policies and statements
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