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Remote Desktop Support Engineer Jobs in Appleton, WI

Ruekert & Mielke

Project Engineer

Green Bay, WI · On-site +1

Design and support municipal infrastructure projects, including transportation systems, stormwater ... Remote/flexible hours * Generous personal time off and holiday programs * Health, dental, vision ...

ThedaCare

Cybersecurity Engineer - Remote

Appleton, WI · On-site +1

Our team members are supported by continued opportunities for learning and development, accessible ... We are looking for a Cyber Security Engineer to help strengthen our security posture and operations ...

Foth

HVAC/Utilities Engineer

Green Bay, WI · On-site +1

This position will be based in Green Bay, WI or may be performed from a remote location. Primary ... Support on-site construction and installation efforts * Support checkout and start-up activities

Foth

HVAC/Utilities Engineer

Green Bay, WI · On-site +1

This position will be based in Green Bay, WI or may be performed from a remote location. Primary ... Support on-site construction and installation efforts * Support checkout and start-up activities

1 point system

Senior OTM Developer

Green Bay, WI · Remote

Job Title Senior OTM Developer Location Remote Description : OTM (Oracle Transportation Management ... support. Required Technologies/Must haves: * 8-10+ years of experience working on OTM * Great ...

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Remote Desktop Support Engineer information

See Appleton, WI salary details

$9

$26

$44

How much do remote desktop support engineer jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for remote desktop support engineer in Appleton, WI is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.00 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Appleton, WI? The most popular types of Desktop Support Engineer jobs in Appleton, WI are:
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What job categories do people searching Remote Desktop Support Engineer jobs in Appleton, WI look for? The top searched job categories for Remote Desktop Support Engineer jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Remote Desktop Support Engineer jobs? Cities near Appleton, WI with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Sales Application Engineer-Switchboards

Sales Application Engineer-Switchboards

Faith Technologies

Menasha, WI • On-site, Remote

$106K - $131K/yr

Full-time

Re-posted 25 days ago

Faith Technologies rating

8.4

Company rating: 8.4 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

83rd of 359 rated engineering

Job description

You've discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And as "one of the Healthiest 100 Workplaces in America" is focused on the mind/body/soul of team members through our Culture of Care.

Faith Technologies Inc. (FTI) is currently seeking aSales Application Engineer-Switchboards to join our Product Sales team. This position may be based in Menasha, WI; Olathe, KS (Kansas City metro); or remote (nationwide), depending on experience and business needs.

In this highly visible role, you will be the go-to expert and dedicated champion

for the assigned product line(s). You will partner directly with our Engineering, Business Development and Sales teams, acting as their primary technical resource during both the pre-sales and post-sales phases. When customers have complex application questions, require project troubleshooting, or need specialized guidance on how to properly integrate our technology into their systems, you are the consultative expert they will rely on.

Because our manufacturing portfolio is diverse, this role is designed to be highly specialized yet structurally modular. While your primary mandate will be mastering your Switchboard Product line, you will collaborate closely with a broader team of Application Engineers, Sales, Engineering, and Product Managers. Together, you will share best practices, standardize workflows, and maintain a cohesive, elite standard of technical customer support across the entire organization.

Our Product Sales team sits at the intersection of innovation and execution, transforming ideas into real-world products and solutions for Excellerate Products(tm), a division of Faith Technologies Incorporated (FTI). From early concept through full-scale production, our engineers design Data Center power distribution products, Electric Vehicle chargingskids, switchboards and more! With a strong focus on quality, manufacturability, and customer outcomes, we ensureeveryproduct is engineered to perform in the real world-safely, reliably, and at scale.

To learn more about our products and services, visit our website:Excellerate Products - Smarter Power Solutions - FTI.

MINIMUM REQUIREMENTS

Education: Bachelors degree in Engineering, Business, Construction Management etc. preferred.

Experience: 3-5+ years of experience with technical products and customer projects, including roles in sales support, application engineering, or product specialization within manufacturing.

PREFERRED EXPERIENCE

Experience with UL891 switchboard applications.

KEY RESPONSIBILITIES

  • Technical Sales Support: Serve as the primary technical expert, partnering with sales teams to support customer engagement, specify appropriate solutions, and help close opportunities.
  • Customer Consultation: Guide customers through project lifecycles by providing technical expertise and recommendations to ensure products are applied effectively and meet project requirements.
  • Process Development & Continuous Improvement: Develop, document, and refine processes to improve efficiency, accuracy, and scalability across technical sales support and application engineering activities. Identify gaps, recommend improvements, and implement best practices to enhance team performance and customer outcomes.
  • Technical Quotation Review: Review quotes for technical accuracy, code compliance, and alignment with customer requirements, ensuring solutions meet specifications and organizational standards.
  • Data Integrity & System Management: Ensure accurate product configuration and documentation. Maintain and support configurator rules, driving consistency and reliability in product data and system outputs.
  • Cross-Functional Collaboration: Partner with engineering, product management, and operations teams to align on product capabilities, resolve technical challenges, and support continuous product improvement.
  • Product & Application Expertise: Maintain deep knowledge of product lines, including features, specifications, and application requirements, to provide informed recommendations and training to internal teams and customers.
  • Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

WORK LOCATION

This position may be based in Menasha, WI; Olathe, KS (Kansas City metro); or remote (nationwide), depending on experience and business needs.


Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time other than the TN1 Visa (Canadian).

#LI-REMOTE

How Does FTI Give YOU the Chance to Thrive?

If you're energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what's possible for your future.

Once you're a team member, you're supported and provided with the knowledge and resources to achieve your career goals with FTI. You're officially in the driver's seat of your career, and FTI's career development and continued education programs give you opportunities to position yourself for success.

FTI is a "merit to the core" organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families.You're invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you're ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer - veterans/disabled.

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