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Remote Desktop Support Engineer Jobs in Appleton, WI

Gus Perdikakis Associates

Process Engineer

De Pere, WI · Remote

Remote Our engineering services client supports leading industrial and consumer manufacturing organizations nationwide. They are seeking a Process Engineer with deep expertise in dust collection ...

Genesis10

Senior Full Stack Engineer - Remote

Appleton, WI · Remote

$88 - $89/hr

Genesis10 is currently seeking a Senior Full Stack Engineer for a remote position with a Financial ... Pay range: $88 - $89 per hour This is a senior, frontend-focused, full-stack role supporting a key ...

Foth

Brewing Process Engineer

Green Bay, WI · Remote

Support construction to include onsite and remote * Lead checkout/start-up efforts associated with ... Engineered Package development including Scope of Work, P&IDs, Specifications & Mechanical ...

Foth

Brewing Process Engineer

Green Bay, WI · Remote

$90K - $150K/yr

Support construction to include onsite and remote * Lead checkout/start-up efforts associated with ... Engineered Package development including Scope of Work, P&IDs, Specifications & Mechanical ...

Kyyba

Data Engineer

Menasha, WI · On-site +1

$117.10K - $140.70K/yr

We empower our employees with the resources, incentives, and flexibility that they need to support ... Remote Fulltime or part time: Part time (estimated 16-24 hours per week) Start date: 05/04/26 End ...

Ruekert & Mielke

Project Engineer

Green Bay, WI · On-site +1

Design and support municipal infrastructure projects, including transportation systems, stormwater ... Remote/flexible hours * Generous personal time off and holiday programs * Health, dental, vision ...

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Remote Desktop Support Engineer information

See Appleton, WI salary details

$9

$26

$44

How much do remote desktop support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote desktop support engineer in Appleton, WI is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.00 per hour, depending on experience, location, and employer.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

More about Remote Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Appleton, WI? The most popular types of Desktop Support Engineer jobs in Appleton, WI are:
What are popular job titles related to Remote Desktop Support Engineer jobs in Appleton, WI? For Remote Desktop Support Engineer jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Appleton, WI look for? The top searched job categories for Remote Desktop Support Engineer jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Remote Desktop Support Engineer jobs? Cities near Appleton, WI with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Appleton, WI as of May 2026, with employment types broken down into 70% Full Time, 17% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,788 per year, or $26.3 per hour.

Sr. Infrastructure Engineer (Virtualization)

J. J. Keller

Neenah, WI • On-site, Remote

$111.70K - $151.90K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Requisition #: 20535
Functional Area: Information Technology
Employment Type: Full-Time
Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid
Work Hours: Standard Business hours
Position Summary
J. J. Keller is seeking a technically skilled and detail-oriented Sr. Infrastructure Engineer to join our IT team. This role focuses on supporting and optimizing our virtual server and virtual desktop environment, including system development, maintenance, troubleshooting, and technical support.
As a Sr. Infrastructure Engineer, you will be responsible for designing, implementing, and managing virtualization technologies across the organization. You'll work with cross-functional teams to ensure our virtual infrastructure is secure, scalable, and high-performing.
This role can work an onsite or hybrid schedule; candidates must have the ability to work onsite at our headquarters in Neenah, WI.
Job Responsibilities
  • Design, deploy, and manage virtual server and virtual desktop environment (VMWare, Microsoft)
  • Troubleshoot and resolve issues related to virtualization, including VM provisioning, migration, and performance tuning.
  • Monitor and optimize performance of virtual machines and host systems.
  • Implement and maintain backup and disaster recovery solutions for virtual desktop infrastructure.
  • Collaborate with Infrastructure, Operations, and Security teams to ensure seamless integration.
  • Maintain documentation of system and storage configurations, procedures, and best practices.
  • Ensure data security and compliance with internal policies and external regulations.
  • Participate in capacity planning and infrastructure upgrades.
  • Automate routine tasks using scripting languages.
  • Provide Tier 2/3 support for storage-related incidents and service requests
  • Manage vendor activities.
  • Provides leadership and direction for other team members on projects.
Primary Technologies
  • Omnissa Horizon
  • VMware vSphere
Qualifications
Experience
  • 6+ years experience in network infrastructure in a technician or administrator role
  • 3+ years of virtualization experience in a VMWare environment
  • Experience training and mentoring others
Education
  • Bachelor's Degree in computer or technology-related field
  • In lieu of bachelor's degree, may consider equivalent education and/or experience
Other Skills/Qualifications
  • Understanding of current networking, remote access and security technologies
  • Understanding of ISO 27001 standards
  • Demonstrated project management and multi-tasking skills
  • Strong organizational skills with meticulous attention to detail
  • Ability to work independently with technology and vendors as required
  • Ability to research technology related topics and communicate recommendations to other technical staff members
  • Ability to work constructively within a team environment to identify and resolve issues impacting productivity

Internal J. J. Keller experience requirements may vary from those for external candidates, with consideration given to demonstrated performance, institutional knowledge, and career progression within the organization.
Physical Requirements
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.
We Protect People & The Businesses They Run™
Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.
J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.
J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.
J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.
J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.
2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.
If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Programand you will earn a cash payment if your referral is hired.
J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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