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Remote Desktop Support Engineer Jobs in Kenosha, WI

Zuma

Support Engineer

Mundelein, IL · Remote

Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.

Addison Group

Sr. Network Administrator

Mundelein, IL · Remote

$45 - $55/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Primarily remote for now, with onsite availability required for data center upgrades ... We are seeking a Senior Network Administrator / Infrastructure Engineer to provide hands-on support ...

New

Lake County, IL

Civil Engineer

Libertyville, IL · On-site +1

$73K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... remote options. Essential Functions * Manage or support transportation projects from planning ... As needed, engineers may work across multiple functions including design, construction, traffic ...

TekCommands Inc

GCP Site Reliability Engineer

Buffalo Grove, IL · Remote

$58.25 - $77.50/hr

Remote or Hybrid (Buffalo Grove, IL) Job Type: Contract Job Summary We are seeking a Google Site Reliability Engineer (SRE) to build, operate, and support highly available, scalable, and secure cloud ...

Ocean Spray

Environmental Engineer

Kenosha, WI · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are open to remote candidates. In this role, the Environmental Engineer is responsible for ... Support carbon footprint reduction and ESG reporting efforts (Scope 1-3 emissions, GHG tracking)

Ocean Spray Cranberries

Environmental Engineer

Kenosha, WI · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are open to remote candidates. In this role, the Environmental Engineer is responsible for ... Support carbon footprint reduction and ESG reporting efforts (Scope 1-3 emissions, GHG tracking)

Culligan

Senior Sales Engineer

Libertyville, IL · On-site +1

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Libertyville, IL - Remote Description: We are seeking a highly motivated Sales Engineer (Chemical ... § Support pilot testing, system startups, and on-site technical fieldwork as needed. § ...

Culligan

Senior Sales Engineer

Mundelein, IL · On-site +1

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Libertyville, IL - Remote Description: We are seeking a highly motivated Sales Engineer (Chemical ... § Support pilot testing, system startups, and on-site technical fieldwork as needed. § ...

Novolex

Sr. Engineer - Film

Lake Forest, IL · Remote

$103K - $142K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple ... Remote Company BenefitsWhat You'll Get From UsBenefits With safety as our top priority and a ...

Culligan

Senior Sales Engineer

Libertyville, IL · On-site +1

$18.70 - $38.70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Libertyville, IL - Remote Description: We are seeking a highly motivated Sales Engineer (Chemical ... § Support pilot testing, system startups, and on-site technical fieldwork as needed. § ...

Novolex

Sr. Engineer - Film

Lake Forest, IL · Remote

$103K - $142K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple ... Remote Company BenefitsWhat You'll Get From UsBenefits With safety as our top priority and a ...

Novolex

Sr. Engineer - Paper

Lake Forest, IL · Remote

$103K - $142K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple ... Remote Company BenefitsWhat You'll Get From UsBenefits With safety as our top priority and a ...

Novolex

Sr. Engineer - Paper

Lake Forest, IL · Remote

$103K - $142K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple ... Remote Company BenefitsWhat You'll Get From UsBenefits With safety as our top priority and a ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Kenosha, WI

Remote Desktop Support Engineer information

See Kenosha, WI salary details

$9

$26

$44

How much do remote desktop support engineer jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote desktop support engineer in Kenosha, WI is $26.33, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $30.00 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
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Cities near Kenosha, WI with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Kenosha, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,776 per year, or $26.3 per hour.

Support Engineer

Zuma

Mundelein, IL • Remote

Full-time

Re-posted yesterday

Job description

About Zuma

Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.

Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.

Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.

The Role

As a Support Engineer at Zuma, you’ll be a bridge between our customers, engineering team, and product vision. You’ll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You’ll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.
Why This Could Be Your Dream Role
  • You want to work at a company where customers feel your impact every day
  • You'll have autonomy to design and implement innovative technical solutions
  • Your work will directly impact thousands of apartment communities and millions of renters
  • You'll receive significant equity in a venture-backed company with strong traction
  • As we scale, your role and influence will grow with the company
Why You Might Want to Think Twice
  • This is a demanding role that will often require extended hours and deep commitment
  • As a founding team member, you'll need to wear multiple hats and step outside your comfort zone
  • You'll need to make thoughtful tradeoffs between innovation and immediate needs
  • You'll interact directly with customers to understand their needs and occasionally travel to their offices
  • We're a startup - priorities can shift rapidly as we respond to market opportunities and customer needs
  • If you're not comfortable getting your hands dirty with legacy code or speaking directly with customers, this isn't the job for you
Responsibilities
  • Maintain and help debug Zuma’s internal admin onboarding tool for new customers
  • Configure and manage backend feature flags for customers
  • Ensure API integrations between Zuma and property management systems (PMS) / CRMs are set up and fully functional
  • Keep integration documentation accurate and up-to-date (and improve it for easier adoption)
  • Debug existing integration issues when regressions occur
  • Investigate and report on basic AI hallucination issues and knowledge base inconsistencies
  • Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows
Skills & Experience
  • Basic coding ability (Python or JavaScript) for automation and small improvements
  • Familiarity with databases (MongoDB / Postgres)
  • Strong understanding of APIs and ability to debug integration issues
  • Clear written and verbal communication skills (especially in explaining technical issues to non-technical audiences)
  • Attention to detail with a knack for documenting processes clearly and efficiently
  • Bonus: Prior experience supporting SaaS or AI-driven platforms
Other Benefits
  • Great health insurance, dental, and vision.
  • Gym and workspace stipends.
  • Computer and workspace enhancements.
  • Unlimited PTO.
  • Company off-sites with the team.
  • Opportunity to play a critical role in building the foundations of the company and Engineering culture.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Zuma logo

About Zuma

Sourced by ZipRecruiter

Industry

Software development

Company size

11 - 50 Employees

Headquarters location

San Francisco, CA, US

Year founded

2020

View All Zuma Jobs