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Customer Support Engineer Jobs in Wisconsin (NOW HIRING)

Tier4 Group

Support Engineer

Milwaukee, WI · Hybrid

Title: Customer Support Engineer Location: Milwaukee, WI Type: Hybrid (3 days onsite per week) Duration: ASAP- 12/31/2026 Perks: free daily lunch when onsite We're seeking a motivated Support ...

Ametek

Product Support Engineer

Madison, WI

Reporting to the Global System Support Manager, this individual in the Global System Support Engineer position, will help solve complex customer issues, provide in-depth training to internal ...

Ametek

Product Support Engineer

Madison, WI · On-site

Reporting to the Global System Support Manager, this individual in the Global System Support Engineer position, will help solve complex customer issues, provide in-depth training to internal ...

UW Credit Union

Support Engineer II

Madison, WI · On-site

$87K - $108K/yr

A Support Engineer is a software professional who enjoys solving unique and challenging problems in ... Perform advanced research and problem solving of internal customer and member questions and issues.

UW Credit Union

Support Engineer II

Madison, WI

A Support Engineer is a software professional who enjoys solving unique and challenging problems in ... Perform advanced research and problem solving of internal customer and member questions and issues.

UW Credit Union

Support Engineer II

Madison, WI

$87K/mo

A Support Engineer is a software professional who enjoys solving unique and challenging problems in ... Perform advanced research and problem solving of internal customer and member questions and issues.

FIS

Support Engineer - Enterprise Platforms

Milwaukee, WI · Hybrid

$144K - $246K/yr

Customer-Facing Support - Engage directly with enterprise banking customers to understand, investigate, and resolve technical issues. - Communicate findings clearly to technical and non-technical ...

S&C

Sales Support Engineer

Franklin, WI · On-site

$67K - $83K/yr

The Sales Support Engineer primary responsibilities include reviewing system applications with ... Prepare key customer deliverables, including price estimates, quotations, and sales orders in ...

Power Test, LLC

Technical Support Engineer

Sussex, WI · On-site

About the Role As a Technical Support Engineer , you'll join a team of sharp, curious problem ... You'll troubleshoot real systems, identify parts, and turn frustrated customers into loyal fans.

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Customer Support Engineer information

See Wisconsin salary details

$39.4K

$79.3K

$109.5K

How much do customer support engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer support engineer in Wisconsin is $79,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,700.00 and $90,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are the most commonly searched types of Customer Support Engineer jobs in Wisconsin? The most popular types of Customer Support Engineer jobs in Wisconsin are:
What are popular job titles related to Customer Support Engineer jobs in Wisconsin? For Customer Support Engineer jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Wisconsin look for? The top searched job categories for Customer Support Engineer jobs in Wisconsin are:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Wisconsin as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,304 per year, or $38.1 per hour.

Support Engineer

Tier4 Group

Milwaukee, WI • Hybrid

Full-time

Posted 11 days ago

Job description

Title: Customer Support Engineer

Location: Milwaukee, WI

Type: Hybrid (3 days onsite per week)

Duration: ASAP- 12/31/2026

Perks: free daily lunch when onsite

Job Description:

We're seeking a motivated Support Engineer to join a growing Customer Success team. This role is ideal for someone who enjoys solving technical problems, working directly with customers, and collaborating across support and engineering teams to deliver exceptional service.

The Support Engineer will provide advanced technical support for customer-facing products and services, troubleshoot moderately complex issues, and contribute to continuous improvements through knowledge management and problem-solving initiatives.

Key Responsibilities
  • Investigate, troubleshoot, and resolve customer incidents and service requests.
  • Document issue details, troubleshooting steps, and resolutions in support systems.
  • Provide professional, timely, and customer-focused support for technical inquiries.
  • Analyze recurring issues and identify trends that may require broader resolution efforts.
  • Utilize knowledge bases, troubleshooting guides, and support tools to diagnose problems efficiently.
  • Create and update knowledge articles to improve future issue resolution.
  • Collaborate with Tier 1, Tier 2, and Engineering teams to resolve escalated incidents.
  • Participate in problem management activities and help drive continuous process improvements.
  • Maintain strong technical knowledge of supported applications and services.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field; equivalent experience will also be considered.
  • Minimum one year of professional experience in an IT-related role.
  • Strong analytical and troubleshooting abilities.
  • Experience working in a customer support environment.
  • Excellent written and verbal communication skills.
  • Ability to work independently while collaborating effectively with team members.
  • Customer-focused mindset with a passion for technology and learning.
Required Skills
  • Analytical troubleshooting
  • Customer support
  • System analysis
  • Problem-solving
  • Technical documentation
  • Incident management
Preferred Skills
  • Basic SQL
  • Data analysis
  • System monitoring
  • Knowledge management and documentation
  • Experience supporting enterprise applications
What You'll Gain
  • Hands-on experience supporting enterprise technology solutions.
  • Exposure to cross-functional collaboration with support and engineering teams.
  • Opportunity to develop technical expertise while directly impacting customer success.
  • A collaborative environment focused on learning, innovation, and continuous improvement.
Apply Today

If you're passionate about technology, enjoy helping customers solve complex issues, and are looking to grow your technical support career, we'd love to hear from you.