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Customer Support Engineer Jobs in Wisconsin (NOW HIRING)

Chipright

WI · On-site

$65 - $95/hr

Customer Support Engineer (Consultant) As part of this team, you will be guiding the customers to success. Our hyperspectral system hardware and software is used by companies all around the world.

Tier4 Group

Support Engineer

Milwaukee, WI · Hybrid

Title: Customer Support Engineer Location: Milwaukee, WI Type: Hybrid (3 days onsite per week) Duration: ASAP- 12/31/2026 Perks: free daily lunch when onsite We're seeking a motivated Support ...

Drive Capital

WI · On-site

$90 - $130/hr

Resident Customer Support Engineer (Onsite - Dallas, TX) * Customer Support * Texas * Full-time * ID: VDT27447 Description VAST Data is looking for a Customer Support Engineer to join our growing ...

Actalent

Support Engineer

Richfield, WI

Support Engineer The Support Engineer provides comprehensive technical support to customers, dealers, and internal departments for the operation, maintenance, troubleshooting, and repair of ...

New

Aston Carter

Customer Support

Sun Prairie, WI · On-site

$22 - $24/hr

This role serves as a key liaison between customers, engineering, sales, and other internal ... Support technical inquiries related to construction parts, blueprints, and bills of materials (BOMs ...

Aston Carter

Customer Support

Sun Prairie, WI · On-site

$22 - $24/hr

This role serves as a key liaison between customers, engineering, sales, and other internal ... Support technical inquiries related to construction parts, blueprints, and bills of materials (BOMs ...

Kiongroup

Software Engineer - Tech Support

Wauwatosa, WI · On-site

$65K - $105K/yr

The employee will work closely with customers, first level technicians, and software/technical ... on-site support. Ideal candidates will possess knowledge of multiple programming languages ...

UW Credit Union

Support Engineer II

Madison, WI · On-site

A Support Engineer is a software professional who enjoys solving unique and challenging problems in ... Perform advanced research and problem solving of internal customer and member questions and issues.

UW Credit Union

Support Engineer II

Madison, WI · On-site

$87K - $108K/yr

A Support Engineer is a software professional who enjoys solving unique and challenging problems in ... Perform advanced research and problem solving of internal customer and member questions and issues.

UW Credit Union

Support Engineer II

Madison, WI · On-site

$87K/mo

A Support Engineer is a software professional who enjoys solving unique and challenging problems in ... Perform advanced research and problem solving of internal customer and member questions and issues.

FIS

Support Engineer - Enterprise Platforms

Milwaukee, WI · Hybrid

$144K - $246K/yr

Customer-Facing Support - Engage directly with enterprise banking customers to understand, investigate, and resolve technical issues. - Communicate findings clearly to technical and non-technical ...

Actalent

Technical Support Engineer

Sussex, WI · Remote

Technical Support Engineer The Technical Support Engineer provides advanced remote support for ... This role focuses on end-to-end case ownership, guiding customers through detailed troubleshooting ...

Kiongroup

Software Support Engineer

Wauwatosa, WI · On-site

Dematic is seeking a customer-focused and technically skilled Software Support Engineer to join our team. In this role, you will provide technical support for software solutions, helping customers ...

New

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All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Wisconsin

Customer Support Engineer information

See Wisconsin salary details

$39.4K

$79.3K

$109.5K

How much do customer support engineer jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer support engineer in Wisconsin is $79,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,700.00 and $90,800.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What are the most commonly searched types of Customer Support Engineer jobs in Wisconsin?

The most popular types of Customer Support Engineer jobs in Wisconsin are:

What are popular job titles related to Customer Support Engineer jobs in Wisconsin?

For Customer Support Engineer jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Wisconsin look for?

The top searched job categories for Customer Support Engineer jobs in Wisconsin are:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Wisconsin as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 84% In-person, 4% Hybrid, and 12% Remote job distribution, with an average salary of $79,304 per year, or $38.1 per hour.

Customer Support Engineer

WI • On-site

Chipright
See more jobs at Chiprightexternal

$65 - $95/hr

Other

Posted 6 days ago

Job description

Customer Support Engineer (Consultant) As part of this team, you will be guiding the customers to success. Our hyperspectral system hardware and software is used by companies all around the world. Delivering both a reliable and user-friendly experience tailored to each customer is key to make them successful. You will be actively working with engineers in the field of medical, aerospace, drone, agriculture and security surveillance markets to help them develop systems of the future as they learn to work with our technology, as well as helping us to bring our support service to the next level by creatively innovating our content and methods.
Assignment:

  • Provide direct and timely support to external customers by email, calls, screen sharing sessions, etc.;
  • Create new and maintain existing support content in line with customer needs;
  • Increase the level of support for our products by implementing new tools;
  • Discuss support cases with employees;
  • Help prepare and attend trade shows;
  • Occasionally provide on-site customer training;
  • Report on important support cases and insights.

Required knowledge and skills
  • 4 years degree in a technical field or equivalent through experience;
  • 3+ years of experience in professional services, technical support, or sales engineering;
  • Good communicator with professional mindset;
  • Well organised, structured and capable of keeping an overview;
  • Creative with attention to detail;
  • Strong technical writing skills;
  • Team player with excellent communication skills and fluent in English;
  • Fast learner, willing to learn new technologies.
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