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Customer Support Engineer Jobs in Wisconsin (NOW HIRING)

Kiongroup

Software Engineer - Tech Support

Wauwatosa, WI · On-site

$65K - $140K/yr

The employee will work closely with customers, first level technicians, and software/technical ... on-site support. Ideal candidates will possess knowledge of multiple programming languages ...

Kiongroup

Software Engineer - Tech Support

Wauwatosa, WI · On-site

$65K - $140K/yr

The employee will work closely with customers, first level technicians, and software/technical ... on-site support. Ideal candidates will possess knowledge of multiple programming languages ...

Kiongroup

Software Support Engineer

Wauwatosa, WI · On-site

$65K - $140K/yr

The employee will work closely with customers, first level technicians, and software/technical ... on-site support. Ideal candidates will possess knowledge of multiple programming languages ...

Kiongroup

Software Support Engineer

Wauwatosa, WI · On-site

$65K - $140K/yr

The employee will work closely with customers, first level technicians, and software/technical ... on-site support. Ideal candidates will possess knowledge of multiple programming languages ...

Ametek

Product Support Engineer

Madison, WI

Reporting to the Global System Support Manager, this individual in the Global System Support Engineer position, will help solve complex customer issues, provide in-depth training to internal ...

Ametek

Product Support Engineer

Madison, WI · On-site

Reporting to the Global System Support Manager, this individual in the Global System Support Engineer position, will help solve complex customer issues, provide in-depth training to internal ...

Zywave

Customer Support Specialist

Milwaukee, WI · On-site

$17.75 - $23.75/hr

We are hiring a Customer Support Specialist to help maintain our standard of excellence. In this ... Escalations & Engineering Collaboration Create reproducible, well-documented escalations for the ...

Pellera

ILCS - Support Engineer II

Oconomowoc, WI · On-site

The Support Engineer will ensure that customers receive remote and on-site support, resolve all outstanding service issues within the committed response times, escalate any issues as necessary and be ...

WEC Energy Group

Operations Support Engineer

Pewaukee, WI · On-site

$156K/yr

Customers are the heart of our business, and we work every day to help grow and support communities ... Providing engineering support to real-time system operations team * Collaborate across multiple ...

UNAVAILABLE

Instrument Support Engineer

Madison, WI · On-site

$48K - $86K/yr

In close cooperation with our customers, Bruker is enabling innovation, improved productivity and ... As a Support Engineer, you are responsible to provide first line support to field engineers and ...

WEC Energy Group

Operations Support Engineer

Waukesha, WI · On-site

$156K/yr

Customers are the heart of our business, and we work every day to help grow and support communities ... Providing engineering support to real-time system operations team * Collaborate across multiple ...

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All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Wisconsin

Customer Support Engineer information

See Wisconsin salary details

$39.4K

$79.3K

$109.5K

How much do customer support engineer jobs pay per year?

As of Jun 26, 2026, the average yearly pay for customer support engineer in Wisconsin is $79,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,700.00 and $90,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What engineers make $500,000?

Senior engineers in fields such as software, electrical, or aerospace engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes base salary, bonuses, stock options, or profit sharing, particularly in technology companies or executive positions.

What does a customer service engineer do?

A customer support engineer assists clients by diagnosing and resolving technical issues related to products or services. They often provide technical guidance, troubleshoot problems, and may use tools like ticketing systems or remote access software to ensure customer satisfaction and product functionality.

How much do customer engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $100,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical environments requiring troubleshooting and product knowledge.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are the most commonly searched types of Customer Support Engineer jobs in Wisconsin? The most popular types of Customer Support Engineer jobs in Wisconsin are:
What are popular job titles related to Customer Support Engineer jobs in Wisconsin? For Customer Support Engineer jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Wisconsin look for? The top searched job categories for Customer Support Engineer jobs in Wisconsin are:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Wisconsin as of June 2026, with employment types broken down into 37% Full Time, 58% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $79,304 per year, or $38.1 per hour.

Software Engineer - Tech Support

Kiongroup

Wauwatosa, WI • On-site

$65K - $140K/yr

Full-time

Posted 7 days ago

Job description

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am-5pm EST position. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.We offer:

What We Offer:

  • Career Development
  • Competitive Compensation and Benefits
  • Pay transparency
  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do In This Role:

  • Works with moderate guidance
  • Analyzes and improves tools, systems, and processes
  • Resolves moderately difficult issues and manages recurring tasks
  • Accountable for process efficiency and effectiveness

What We Are Looking For:

  • Associate degree in Engineering, IT, or related field (Bachelor's preferred).
  • 1-3 years of experience in technical support or data analysis.

Apply