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Remote Customer Support Engineer Jobs in Wisconsin

Carrier

Technical Support Engineer

Adell, WI · On-site +1

$96K - $192K/yr

Interact proactively with internal and external customers to understand their needs and recommend ... Strong working knowledge of remote connection methods and best practices. Qualifications:

Johnson Controls

FSC Technical Support Engineer

Glendale, WI · On-site +1

$85.20K - $118K/yr

Perform remote and onsite customer technical support as needed. * Participate in and provide ... Degree or diploma in Computer Science, Engineering, Information Technology or related field with 6+ ...

Zywave

Customer Support Specialist

Milwaukee, WI · On-site +1

$17.75 - $23.75/hr

We are hiring a Customer Support Specialist to help maintain our standard of excellence. In this ... Escalations & Engineering Collaboration • Create reproducible, well-documented escalations for ...

ForgeFit

Remote Customer Service Specialist

Milwaukee, WI · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Madison, WI · On-site +1

$17.25 - $22.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

AccuLynx

Full-Time Customer Support Agent

Beloit, WI · On-site +1

$17.75 - $23.75/hr

Customer Support Agent AccuLynx is a fast-growing SaaS provider of CRM/project management software ... remote work is not an option at this time. Applicants must be able to work legally within the ...

Acculynx

Full-Time Customer Support Agent

Beloit, WI · On-site +1

$17.75 - $23.75/hr

The best Customer Support Agents are genuinely excited to help customers. They're patient ... remote work is not an option at this time. Applicants must be able to work legally within the ...

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Remote Customer Support Engineer information

See Wisconsin salary details

$39.4K

$79.3K

$109.5K

How much do remote customer support engineer jobs pay per year?

As of May 29, 2026, the average yearly pay for remote customer support engineer in Wisconsin is $79,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,700.00 and $90,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Wisconsin? For Remote Customer Support Engineer jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Wisconsin look for? The top searched job categories for Remote Customer Support Engineer jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Customer Support Engineer jobs? Cities in Wisconsin with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Technical Support Engineer

Technical Support Engineer

Carrier

Adell, WI • On-site, Remote

$96K - $192K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Carrier rating

7.3

Company rating: 7.3 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

253rd of 415 rated machine equipment manufacturers

Job description

About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
Principal Responsibilities:
Provide technical expertise to troubleshoot complex problems and enable local branches to deliver excellence to their customers. Work with headquarters personnel to generate and document best practices related to networking and the deployment of technical solutions. Develop and aid in the development of sustainable solutions to address customer needs. Interact proactively with internal and external customers to understand their needs and recommend and plan for enhancements to their systems and processes.
Travel up to 50% is required.
Essential Functions:
  • Provide technical support for the ALFO Branch Offices on an as needed basis.

  • Participate in large project reviews and pre-bid reviews on an as needed basis for review of required capabilities, time estimates, design requirements, etc.

  • Identify all technical risks and assist local site team members in risk mitigation planning.

  • Assist in project commissioning planning for complex projects to support local project teams as required.

  • Provide integration and Master System Integrator (MSI) specific support for the ALC Branch Offices, inclusive of any new offerings for integration with our sister companies' offerings.

  • Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers.

  • Participate in the creation and updating of the training content for Field Engineers.

  • Assist facilitating Field Engineer boot camps for in the field training of new Field Engineers

  • Create and maintain standard work instructions in accordance with the Operations Manual guidance.

  • Provide local training and guidance that is aligned with ALFO standard work and best practices.

  • Assist in the interview process for the hiring of Field Engineer Supervisors and Field Engineers as requested.

  • Assist local management in mentoring Field Engineer Supervisors and Field Engineers.

Knowledge, Skills & Abilities:
  • Ability to organize and plan own work schedule.

  • Ability to work without close supervision.

  • Maintains professionalism in communication and appearance.

  • Ability to multitask - able to work on multiple tasks/ projects at one time

  • Excellent time management skills

  • Proficiency with Microsoft Office Suite: Word, Excel, Outlook, Access, MS Projects, etc.

  • Strong problem solving, planning, and field supervision skills.

  • Expert level knowledge of building automation and construction projects.

  • Exceptional written and verbal communication skills.

  • Knowledge of safety laws.

  • Willingness to pursue additional job-related education and/or certifications.

  • Technical in-depth understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/Arcnet, Modbus TCP, Modbus RTU, Lonworks, and N2)
  • In depth understanding of BAS integration techniques and BACnet network fundamentals (including BBMDs and foreign device registration).
  • Network troubleshooting techniques and the use of network monitoring tools:

DLcapture
Wireshark
Oscilloscope
Modscan or Equivalent
  • Ability to design IP networks incorporating IP routing, VLANs, firewalls, and BBMDs in accordance with cybersecurity best practices.

  • Exceptional ability to communicate network and server needs to client IT departments.

  • Working knowledge of the OSI Model.

  • Awareness of cybersecurity best practices and ability to advise and generate guidance.

  • Knowledge of BAS servers.

  • Hierarchal WebCTRL servers.

  • Database servers for connection of WebCTRL (including MS SQL, PostgreSQL, MySQL, and Oracle).

  • Pros and cons of virtual versus physical servers and the support requirements of both.

  • Strong working knowledge of remote connection methods and best practices.

Qualifications:
  • Bachelors Degree with 5+ years experience in BAS technical support OR a High School Diploma/GED with 10+ years experience in BAS technical support

Travel Requirements:
  • 25%-50% travel

Preferred Qualifications:
  • Quality systems knowledge

  • LEED Accredited Professional

  • MA/MS with 4-7+ years experience

Pay Range
The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
  • Health Care Benefits: Medical, Dental, Vision; Wellness incentives
  • Retirement Benefits
  • Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
  • Disability: Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
  • Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 7 May 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.

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About Carrier

Sourced by ZipRecruiter

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Industry

Construction materials wholesalers

Company size

10,000+ Employees

Headquarters location

Palm Beach Gardens, FL, US

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