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Remote Customer Support Engineer Jobs in Wisconsin

ForgeFit

Remote Customer Service Specialist

Milwaukee, WI · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Madison, WI · On-site +1

$17.25 - $22.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Acculynx

Full-Time Customer Support Agent

Beloit, WI · On-site +1

$17.75 - $23.75/hr

The best Customer Support Agents are genuinely excited to help customers. They're patient ... remote work is not an option at this time. Applicants must be able to work legally within the ...

Globe Life American Income Division

$15.50 - $21/hr

Support policyholders with inquiries, policy updates, and claims processing. * Foster Relationship Building: Maintain ongoing communication with clients to review needs, update policies, and address ...

McQuade Organization

... Support: Answer questions, address concerns, and ensure each client has a smooth and positive ... great customer service -Has strong communication skills (we'll help you improve even more) -Is ...

New

Cayenta

Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...

Cayenta

Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...

KEYENCE

Field Application Engineer

Wauwatosa, WI · On-site +1

$54K - $81K/yr

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Wauwatosa, WI · On-site +1

$53K - $80K/yr

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Wisconsin

Remote Customer Support Engineer information

See Wisconsin salary details

$39.4K

$79.3K

$109.5K

How much do remote customer support engineer jobs pay per year?

As of Jul 17, 2026, the average yearly pay for remote customer support engineer in Wisconsin is $79,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,700.00 and $90,800.00 per year, depending on experience, location, and employer.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Wisconsin? For Remote Customer Support Engineer jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Wisconsin look for? The top searched job categories for Remote Customer Support Engineer jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Customer Support Engineer jobs? Cities in Wisconsin with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Technical Support Engineer (Commercial Chiller Equipment)- Remote

Technical Support Engineer (Commercial Chiller Equipment)- Remote

Trane Technologies plc

La Crosse, WI • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Trane Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 297 frontline employees who took The Breakroom Quiz

108th of 528 rated manufacturers

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
As a Technical Support Engineer, you will provide technical support for the startup, operation and service of Trane Commercial Chiller equipment manufactured in Grand Rapids, MI. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators.
As a Chiller Technical Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of air and water-cooled commercial chillers. Specialists in this role must have vast field experience, giving them the knowledge required to: remotely guide technicians through equipment and describe to them what they are seeing, keep that technician safe by evaluating their skill level, and can confidently determine the best course of action. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, thermodynamics, and basic refrigeration theory as well as their field experience.
What you will do:
  • Provide Technical Service Support for Trane Field Service Agencies including some travel to work sites when necessary.
  • Troubleshoot Chillers remotely.
  • Perform chiller service report and chiller data analysis. Organize data collected including reports and other records as required to support data driven decision making.
  • Interact with other Trane functional areas to provide customer support and achieve overall business unit objectives.
  • Originate solution in the Help Center and/or technically review solutions for problems.
  • Travel (up to 15%) to jobs to troubleshoot, train, provide field support and support new product development.
  • Review and direct customer interaction for Trane Chillers.
  • Assist with root cause analysis and defect resolution.
  • Author and/or review product literature and assist with training classes.
  • Be the subject matter expert for one or more chiller component(s)/application(s) and be a resource to internal team members in those areas.
  • Lead and /or participate as a team member on supporting teams such as field quality problem solving and field service communications.
  • Ensures quality standards of all technical service operation processes and functions required for execution of work and customer satisfaction.
  • Participate in Quality Audits, Design review teams, and technology transfers.
  • Identify field problem trends and provide detailed information to the Quality department relating to field or factory failures for product improvement processes.
  • Drive quality improvement projects and participate in NPD projects as a voice of the field to ensure adequate serviceability is accounted for in the design process
  • Provide support to our Mission Critical customers on startups, commissioning and servicing of chillers. Your scheduled hours may flex to provide support outside normal business hours.
  • Consider the future goals and current needs of the department and make data informed decisions.

What you will bring:
  • 10+ years of experience preferred but not required in servicing HVAC equipment and systems.
  • Associates or Bachelors degree is preferred but not required.
  • Professionally trained on various Trane equipment.
  • Ability to travel up to 10%.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to understand and apply temperature and pressure theories as well as basic electrical theories and application.
  • Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad).
  • Ability to manage support cases within Remedy software.
  • While performing the duties of this job, the employee is regularly required to sit, type, read, talk, and listen. The employee must be able to meet the physical demands of typical HVAC equipment service routines.

Key Competencies:
  • Excellent written and verbal communication.
  • Ability to troubleshoot complex refrigeration and electrical systems.
  • Keeps current on Trane Unitary Commercial products concerning installation, operation, maintenance, service, and repair.
  • Additional knowledge of Large Unitary Products and BAS systems would be beneficial but not required.
  • Adaptable and possesses the ability to prioritize multiple high-priority customer cases.
  • Flexibility to work extended hours on occasion.
  • Ability to meet short- and long-term deadlines.
  • Effectively meet the needs of internal and external customers.
  • Ability to work regularly and dependably.
  • Ability to function in a team environment.
  • Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers.
  • Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment

Annual Base Salary Range or Hourly Base Pay Range:
$97,406.66 - $135,834.99
Compensation Type:
Salary
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What Trane Technologies employees say

Pay

Benefits

Hours and flexibility

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About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

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