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Remote Customer Support Engineer Jobs in Racine, WI

ForgeFit

Remote Customer Service Specialist

Milwaukee, WI · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Milwaukee, WI · Remote

$16.75 - $22.25/hr

Job Title: Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... support, or client-facing role Strong communication and problem-solving skills Ability to stay ...

Zywave

Customer Support Specialist

Milwaukee, WI · On-site +1

$17.75 - $23.75/hr

We are hiring a Customer Support Specialist to help maintain our standard of excellence. In this ... Escalations & Engineering Collaboration • Create reproducible, well-documented escalations for ...

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Remote Customer Support Engineer information

See Racine, WI salary details

$36.6K

$73.7K

$101.7K

How much do remote customer support engineer jobs pay per year?

As of Jun 4, 2026, the average yearly pay for remote customer support engineer in Racine, WI is $73,672.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $84,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Racine, WI? For Remote Customer Support Engineer jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Racine, WI look for? The top searched job categories for Remote Customer Support Engineer jobs in Racine, WI are:
What cities near Racine, WI are hiring for Remote Customer Support Engineer jobs? Cities near Racine, WI with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you

Remote Customer Service Pro Paid Training & Growth

Gilder Search Group

Kenosha, WI • Remote

$18/hr

Full-time

Medical, Dental, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Gilder Search Group is seeking a Remote Customer Service Representative for SolvOne in Kenosha, Wisconsin. The position offers a starting pay of $18.00 per hour with opportunities for growth. Key responsibilities include providing customer support through phone and computer interactions, along with requirements of 1 year of customer service experience and a dependable work ethic.

Benefits include medical/dental insurance, 401k, and paid time off. Apply today to join a growing team dedicated to superior service in the Petroleum Industry. #J-18808-Ljbffr

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