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Remote Customer Support Engineer Jobs in Wisconsin

Qualysoft

$19.75 - $25/hr

... Remote Projektsprache: Deutsch Projektbeschreibung Fur ein langfristiges und strategisch ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

PracticeTek

Manager, Customer Success

Green Bay, WI · On-site +1

Whether you're building products, supporting customers, or driving strategy, your journey with ... For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role!

NV5

Remote Sensing Technician

Sheboygan Falls, WI · On-site +1

... Developers, IT, Project Management Professionals, and more. At NV5 Geospatial, we are a ... Troubleshoot and install sensor systems with support. * Comply with all policies and procedures ...

NV5

Remote Sensing Technician

Sheboygan Falls, WI · Remote

... Developers, IT, Project Management Professionals, and more. At NV5 Geospatial, we are a ... Troubleshoot and install sensor systems with support. * Comply with all policies and procedures ...

ABC Legal Services

$15/hr

This position is remote but located in North Dakota. Key Responsibilities: * Reach out to courts on ... Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as ...

ABC Legal Services

$15/hr

This position is remote but located in Montana. Key Responsibilities: * Reach out to courts on ... Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as ...

Generac

Senior Controls Engineer

Madison, WI · On-site +1

$115K - $155K/yr

... in supporting a growing portfolio of microgrid projects, including live customer systems, and ... Lead onsite and remote startup and commissioning activities, including development and execution of ...

Generac

Senior Controls Engineer

Milwaukee, WI · On-site +1

$115K - $155K/yr

... in supporting a growing portfolio of microgrid projects, including live customer systems, and ... Lead onsite and remote startup and commissioning activities, including development and execution of ...

Generac

Senior Controls Engineer

Sussex, WI · On-site +1

$115K - $155K/yr

... in supporting a growing portfolio of microgrid projects, including live customer systems, and ... Lead onsite and remote startup and commissioning activities, including development and execution of ...

Wisconsin

CRM Software Engineer

Madison, WI · On-site +1

Remote work requires an approved flexible work arrangement (FWA), which is reviewed and approved ... EBS also supports the university's enterprise resource planning systems: the Human Resource System ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Wisconsin

Remote Customer Support Engineer information

See Wisconsin salary details

$39.4K

$79.3K

$109.5K

How much do remote customer support engineer jobs pay per year?

As of Jul 17, 2026, the average yearly pay for remote customer support engineer in Wisconsin is $79,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,700.00 and $90,800.00 per year, depending on experience, location, and employer.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Wisconsin? For Remote Customer Support Engineer jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Wisconsin look for? The top searched job categories for Remote Customer Support Engineer jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Customer Support Engineer jobs? Cities in Wisconsin with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you

Fabasoft Entwickler (m/w/d)

Qualysoft

On-site, Remote

$19.75 - $25/hr

Contractor

Posted 23 days ago

Job description

Rahmenbedingungen
Einsatzort: Wien-Umgebung
Start: 01.07.2026
Laufzeit: 31.12.2028 mit Verlangerungsoption
Auslastung: ca. 100 %
Arbeitsmodell: 60 % Remote / 40 % Vor Ort (ca. 2-3 Tag pro Woche vor Ort) nach der Zeit mehr Remote
Projektsprache: Deutsch
Projektbeschreibung
 
Fur ein langfristiges und strategisch bedeutendes Digitalisierungsprojekt suchen wir einen erfahrenen Fabasoft Entwickler (m/w/d) mit umfassendem Know-how in der Entwicklung und Weiterentwicklung von Fabasoft-Losungen.
Im Rahmen des Projekts unterstutzt du die Konzeption, Entwicklung und Optimierung von Geschaftsprozessen und Fachanwendungen auf Basis der Fabasoft-Plattform. Du arbeitest dabei eng mit Fachbereichen, Auftraggebern und technischen Teams zusammen und begleitest den gesamten Software-Lifecycle von der Anforderungsanalyse bis zur produktiven Umsetzung.
560 - 600 a day
 
Deine Aufgaben
  1. Entgegennahme und Analyse von Anforderungen aus Projekten, Change Requests und laufenden Betriebsaufgaben
  2. Durchfuhrung fachlicher und technischer Anforderungsanalysen
  3. Erstellung von technischen Spezifikationen und Losungsdesigns
  4. Entwicklung und Implementierung neuer Funktionen auf Basis von Fabasoft
  5. Weiterentwicklung und Optimierung bestehender Anwendungen und Prozesse
  6. Abstimmung und laufende Kommunikation mit Auftraggebern und Stakeholdern
  7. Durchfuhrung von Funktions-, Unit- und Integrationstests
  8. Dokumentation von Testergebnissen und Qualitatssicherungsmanahmen
  9. Analyse und Behebung von Softwarefehlern
  10. Unterstutzung beim Wissenstransfer sowie Durchfuhrung von Schulungen fur Betrieb, Testabteilungen und Key User
  11. Mitarbeit bei technischen Integrationen und Schnittstellenentwicklungen
Must-have-Kenntnisse
  1. Sehr gute Deutschkenntnisse in Wort und Schrift (Muttersprache oder mindestens Niveau C1)
  2. Mehrjahrige Erfahrung in der Fabasoft Entwicklung
  3. Fundierte Kenntnisse in app.ducx
  4. Erfahrung mit dem Fabasoft Objektmodell sowie dem zugrunde liegenden Datenbankaufbau
  5. Sehr gute Kenntnisse in Fabasoft FolioWorkflow Design
  6. Benutzerverwaltung
  7. Administration
  8. ACLs und Berechtigungskonzepte
Personlichkeit
  1. Selbststandige und strukturierte Arbeitsweise
  2. Hohe Losungs- und Kundenorientierung
  3. Ausgepragte Teamfahigkeit
  4. Kommunikationsstarke
  5. Analytisches Denkvermogen
  6. Eigeninitiative und Qualitatsbewusstsein
Programmierkenntnisse
 
eine der folgenden Technologien:
  1. C++
  2. C#
  3. Java
  4. JavaScript
  5. ABAP
Schnittstellen & Integration
  1. Erfahrung mit serviceorientierten Architekturen (SOA)
  2. Entwicklung von Webservices
  3. SOAP
  4. CMIS
  5. REST-basierte APIs
  6. XSLT
Datenbanken
  1. Sehr gute SQL-Kenntnisse
  2. Erfahrung mit relationalen Datenbanken
 
Interessiert?
 
Dann freuen wir uns auf die Zusendung deines aktuellen Profils inklusive Angaben zu Verfugbarkeit, Stundensatz. Wir freuen uns auf deine Bewerbung!
 
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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