2

Remote Customer Support Engineer Jobs in Sheboygan, WI

... Developers, IT, Project Management Professionals, and more. At NV5 Geospatial, we are a ... Troubleshoot and install sensor systems with support. * Comply with all policies and procedures ...

We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in ... Support threat modeling, risk assessments, and security architecture reviews for applications.

Remote * Tuesday-Thursday: Onsite at our Reading, PA location Candidates outside the Reading, PA ... Exhibit a servant attitude toward colleagues and internal customers General Job Requirements * This ...

next page

Showing results 1-20

Remote Customer Support Engineer information

See Sheboygan, WI salary details

$38.9K

$78.3K

$108.1K

How much do remote customer support engineer jobs pay per year?

As of Aug 27, 2026, the average yearly pay for remote customer support engineer in Sheboygan, WI is $78,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $89,700.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Sheboygan, WI?

For Remote Customer Support Engineer jobs in Sheboygan, WI, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Sheboygan, WI look for?

The top searched job categories for Remote Customer Support Engineer jobs in Sheboygan, WI are:

What cities near Sheboygan, WI are hiring for Remote Customer Support Engineer jobs?

Cities near Sheboygan, WI with the most Remote Customer Support Engineer job openings:

Remote Sensing Technician

NV5

Sheboygan Falls, WI • Remote

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 10 days ago


NV5 rating

8.3

Company rating: 8.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

143rd of 450 rated engineering


Job description

The Remote Sensing Technician (RST) acquires airborne and Geodetic ground survey data.  The RST is a field based position that collects aerial survey data with topo and bathymetric LIDAR as well as thermal, hyperspectral, and multispectral imagery sensor systems throughout North America.  Alternatively, the RST will be collecting ground data using GNSS survey tools, water monitoring tools, thermal loggers, spherical camera, and mobile LIDAR mapping systems. In the aerial application the RST’s work closely in a collaborative team environment with a captain in small aircraft/helicopters while flying acquisition missions.  When collecting control on the ground, the RST will work in a solo environment in remote locations.  Examples of collection areas would be urban roads, deep forest, mountainous, agriculture, and riverine environments. RST's configure and monitor sensor systems, track acquisition progress, download/process/ship geospatial datasets to production offices.   

Work Environment:

  • This position reports to the Acquisition Aanagement Team with primary hangar and survey locations in Oregon, Wisconsin, and Virginia. This position will function as a remote position but the employee is responsible for transportation to a medium or large hub primary commercial airport at which point company provides onward travel to and from work locations throughout North America.
  • This position is included in the company’s hearing conservation program.

NV5 is a global technology solutions and consulting services company with a workforce of over 4,500 professionals in more than 100 offices worldwide.  NV5’s continued growth has been spurred through strategic investments in firms with unique capabilities to help current and future customers solve the world’s toughest problems.  The NV5 family brings together talent across a wide range of markets and fields, including Professional Engineers, Professional Land Surveyors, Architects, Photogrammetrists, GIS Professionals, Software Developers, IT, Project Management Professionals, and more.

At NV5 Geospatial, we are a collaboration of intelligent, innovative thinkers who care for each other, our communities, and the environment.  We value both heart and head, the diversity of our people, and their experiences because that is how we continue to grow as leaders in our industry and expand our individual and collective potential.


  • Acquire airborne data using LiDAR and imagery sensor systems.
  • Work closely with pilots/survey crews in small aircraft/helicopters/vehicles while acquiring geospatial data.
  • Collect, download, and ship gathered geospatial data daily after acquisition.
  • Complete extensive field documentation.
  • Extensive travel by automobile and aircraft.
  • Work rotations targeting 16 days on, followed by 12 days off.
  • Ensure safe and secure use of company vehicles, equipment, and instrumentation.
  • Troubleshoot and install sensor systems with support.
  • Comply with all policies and procedures developed for safety and operations in dynamic environment. 

Knowledge, Skills, and Abilities 

  • Interest in GIS and remote sensing
  • Understanding of geospatial and aerial survey concepts
  • Understanding of GNSS survey methods
  • Effective technical writing and communication
  • Proficient and experienced in utilization of cloud-based technology
  • Capable of independent decision making and problem-solving
  • Comfortable flying in small aircraft for extensive periods of time across North America 

Minimum Qualifications 

  • A valid driver's license
  • Field experience
  • Experience with GNSS survey practices and instrumentation
  • Experience with databases and spreadsheets
  • Ability to lift 50+ pounds 

Preferred Qualifications 

  • 4-year degree from a physical/ biological/environmental science, engineering program or related 
    field
  • Aviation Background
  • Ground Survey Background
  • Current CPR and basic First Aid 

Employment is contingent upon successful completion of a background check and drug screening.

NV5 offers competitive compensation and benefits package including medical, dental, life insurance, PTO, 401(k) and professional development/advancement opportunities.

NV5 provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. NV5 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

#LI-Remote


What NV5 employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


NV5 logo

About NV5

Sourced by ZipRecruiter

NV5 is a renowned company based in Los Angeles, CA, US, that operates in the architecture, engineering, and consulting industry. Officially established in 2009, this company provides technical engineering and consulting solutions that cater to public and private sectors globally. The firm is adept in a wide range of services, including infrastructure, energy, construction, program management, and environmental services. As part of its mission, NV5 seeks to deliver solutions that enhance communities and safeguard the environment meticulously.

Industry

Civil engineering construction

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US