Remote Chat Agent Jobs in Wisconsin (NOW HIRING)

Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!
What we offer

• Competitive salary and Bonus

• Paid vacation/holidays/sicktime - 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Extensive product and on the job/cross training opportunities

• With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy

• Check us out: A Day in a Life at Johnson Controls https://youtu.be/pdZMNrDJviY

What you will do
The Agent Productivity Program Manager is responsible for developing and executing programs and initiatives that drive increased sales and operational productivity across Johnson Controls Equipment Agent partners within the Equipment North America (EqNA) organization. This role partners closely with Agent stakeholders and internal teams to standardize processes, enhance capabilities, and improve overall field performance.
How You Will Do It
Serve as the primary liaison to key JCI Equipment Agent stakeholders, identifying opportunities to enhance field productivity across the Agent channel.
Develop and maintain role clarity documentation, playbooks, and standardized operating procedures to ensure consistency across all geographies.
Design and implement a structured onboarding and offboarding framework for Equipment Agent partners.
Partner with local and area teams to validate Agent user access, ensuring appropriate system access and data security.
Maintain an accurate and up-to-date database of active Agent users, including tools and resources available to each.
Collaborate with the programs team to manage and continuously improve the Agent portal, ensuring relevant and accessible content.
Organize and deliver training programs (virtual and in-person) in partnership with Local EqNA Leadership and Global Products teams.
Work with Learning & Development and program teams to create tailored training solutions for Equipment Agents.
Engage with EqNA Agent leadership to understand business needs, prioritize challenges, and implement scalable solutions.
Assess operational capabilities across Agent organizations and local markets, identifying opportunities for improvement.
Develop, track, and report on key performance indicators (KPIs) to measure and enhance Agent productivity.
Present programs, initiatives, and performance insights to Agent leadership and field teams.
What We Look For

• Minimum of 5+ years of experience in the HVAC industry.
• Demonstrated leadership experience, particularly in training, development, or program management.
• Strong communication and collaboration skills with the ability to influence cross-functional stakeholders.
• Analytical mindset with experience developing and tracking performance metrics.
• Proven ability to manage multiple initiatives and work effectively in a cross-functional environment.

HIRING SALARY RANGE: $85,000-$117,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https:
https://jobs.johnsoncontrols.com/about-us
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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.