Remote Chat Agent Jobs in Madison, WI (NOW HIRING)

Supporting a Leading U.S. Automotive Company

Are you passionate about delivering exceptional customer experiences and helping customers navigate the world of electric vehicles? We're seeking EV Concierge Representatives to support current and prospective EV owners for one of the nation's leading automotive manufacturers.

In this role, you'll serve as a trusted resource for customers, providing guidance on electric vehicle products, charging solutions, vehicle reservations, service inquiries, and more. Every interaction is an opportunity to strengthen customer relationships and create a seamless ownership experience.

This is an excellent opportunity for customer-focused professionals who enjoy problem-solving, building relationships, and working in a fast-paced environment.

DISCLAIMER: Automotive Customer Service Experience is NOT required. We are looking for customer service professionals!

As an EV Concierge Representative, you will:

• Become a subject matter expert on current and future electric vehicle offerings, products, and services
• Support customers via phone, chat, and email
• Answer questions related to:
  • Electric vehicle features and technology
  • Charging solutions and home charging options
  • Vehicle reservations and ordering processes
  • Dealership and service inquiries
  • Recall-related information
• Take ownership of customer concerns and follow issues through resolution
• Deliver personalized, value-driven solutions that enhance the customer experience
• Maintain accurate documentation of all customer interactions

Work Allocation:

• Approximately 80% phone support
• Approximately 20% chat, email follow-up, and case documentation

• 1-2 years of customer service experience
• Strong computer navigation and typing skills
• Excellent verbal and written communication abilities
• Strong reading comprehension and problem-solving skills
• Ability to manage multiple tasks while maintaining attention to detail
• Self-motivated with a positive attitude and strong work ethic
• Excellent organizational and interpersonal skills
• Ability to meet deadlines and perform effectively in a structured environment

This team provides support during extended service hours. Candidates must be available to work any assigned shift within the operating schedule.

• Monday-Friday: 8:00 AM - 11:00 PM EST
• Saturday & Sunday: 9:00 AM - 9:00 PM EST

Important: Shift schedules are assigned based on business needs and may change throughout the year. Candidates should be flexible and available to work any shift within the operating hours listed above.

(For reference only. This may not be the shift assigned.)

• Monday-Thursday: 12:30 PM - 9:00 PM EST
• Sunday: 12:00 PM - 8:30 PM EST
• Friday & Saturday: Off

• $19.00 per hour
• Additional $2.00/hour Shift Differential for shifts that begin at or after 11:00 AM EST

Examples:

• 11:00 AM - 7:00 PM = $21.00/hour
• 10:00 AM - 6:00 PM = $19.00/hour

✅ Two (2) weeks of paid vacation annually

✅ Seven (7) paid holidays plus multiple floating holidays

✅ Company-provided computer equipment

✅ Full-time schedule (40 hours per week)

Start Date: October 5

Interview Timeline: Interviews begin August 31 and are expected to conclude by September 11

Experience Level: Intermediate

This is your chance to play an important role in the rapidly growing electric vehicle industry while supporting customers for a leading U.S. automotive company. If you enjoy helping people, solving problems, and being part of the future of transportation, we'd love to hear from you.

Apply today and help shape the EV customer experience.

This is a Contract position based out of Madison, WI.

The pay range for this position is $19.00 - $19.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 27, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.