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Remote Chat Agent Jobs in Madison, WI (NOW HIRING)

Life Insurance Sales Agent

Madison, WI · On-site +1

$30K - $160K/yr

As a Life Insurance Sales Agent with the Long Agency, you will work with individuals and families who have requested information about life insurance coverage. This is a consultative sales role ...

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms * A ...

Customer Representative

Mcfarland, WI · Remote

$30K - $50K/yr

Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency. * Travel perks and exclusive industry discounts. * Supportive team environment with ongoing training.

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Remote Chat Agent information

See Madison, WI salary details

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How much do remote chat agent jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote chat agent in Madison, WI is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.54 and $21.01 per hour, depending on experience, location, and employer.

What is a remote chat agent?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What does a remote chat agent do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are the key skills and qualifications needed to thrive as a remote chat agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What are some common challenges faced by remote chat agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.

What are the most commonly searched types of Chat Agent jobs in Madison, WI?

The most popular types of Chat Agent jobs in Madison, WI are:

What are popular job titles related to Remote Chat Agent jobs in Madison, WI?

For Remote Chat Agent jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Remote Chat Agent jobs in Madison, WI look for?

The top searched job categories for Remote Chat Agent jobs in Madison, WI are:

What cities near Madison, WI are hiring for Remote Chat Agent jobs?

Cities near Madison, WI with the most Remote Chat Agent job openings:

Infographic showing various Remote Chat Agent job openings in Madison, WI as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution, with an average salary of $43,541 per year, or $20.9 per hour.

Life Insurance Sales Agent

The Long Agency

Madison, WI • On-site, Remote

$30K - $160K/yr

Full-time

Posted 6 days ago


Job description

About the Long Agency:

The Long Agency, within Symmetry Financial Group, is growing and looking for driven individuals who want to build a meaningful career helping families protect what matters most. Our agents help clients find life insurance solutions that fit their needs while building a flexible, purpose-driven business with access to training, mentorship, technology, and a proven lead system.

Whether you are already licensed or exploring a new career path, the Long Agency provides the support, systems, and development path needed to help motivated individuals launch and grow in the insurance industry.

No prior sales or insurance experience is required.

Position Overview:

As a Life Insurance Sales Agent with the Long Agency, you will work with individuals and families who have requested information about life insurance coverage. This is a consultative sales role focused on helping clients understand their options, secure appropriate coverage, and protect their loved ones.

Agents have the ability to work virtually and manage their own schedules on either a part-time or full-time basis. This role is best suited for self-motivated, coachable individuals who value personal growth, service, integrity, and income potential.

Core Responsibilities:

  • Consult with prospective and current clients to understand their life insurance needs and recommend appropriate coverage options.
  • Meet virtually with individuals who have requested life insurance information through a proven lead system, with no cold calling required.
  • Guide clients through the application and policy process.
  • Manage administrative tasks including documentation, policy processing, and accurate client records.
  • Participate in team calls, mentorship sessions, and training opportunities, either virtually or in person.
  • Build and maintain strong relationships with clients, mentors, team members, and carrier partners.

What you’ll bring:

  • Willingness to obtain a life insurance license (with our help)
  • A strong, coachable work ethic
  • High character and integrity
  • A familiarity with CRM platforms is helpful
  • An ability to build and nurture internal and external relationships
  • Must be 18+ and legally authorized to work in the U.S.

What you’ll get:

  • The ability to work when and where you choose
  • Guided mentorship throughout your development
  • Game-changing technology and support
  • The industry’s only value-based leads program
  • World class culture and leadership development

Pay:

  • 1099 contractor; commissions only
  • Part-Time Uncapped Potential: estimated $30,000–$60,000+ / first year (15–20 hrs/week)
  • Full-Time Uncapped Potential: estimated $84,000–$160,000+ / first year (35–45 hrs/week)

Apply now and own your career today.

No agent’s success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work.

By submitting this form, you agree to recurring contact from Symmetry Financial Group LLC and its affiliated companies under common control and their insurance agents via text & live, automated, A.I., or prerecorded calls, including for marketing or recruiting purposes. Consent not a condition of purchase.