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Technical Support Engineer Jobs in Wisconsin (NOW HIRING)

Carrier

Technical Support Engineer

Adell, WI · On-site +1

$96K - $192K/yr

Provide technical support for the ALFO Branch Offices on an as needed basis. * Participate in large ... Participate in the creation and updating of the training content for Field Engineers. * Assist ...

Johnson Controls

FSC Technical Support Engineer

Glendale, WI · On-site +1

$85.20K - $118K/yr

Company vehicle What you will do As Technical Support Engineer, you will support HVAC field engineers and technicians with a focus on IT-related troubleshooting. Provide level 2 technical support via ...

Johnson Controls

FSC Technical Support Engineer

Glendale, WI · On-site

$85.20K - $118K/yr

Company vehicle What you will do As Technical Support Engineer, you will support HVAC field engineers and technicians with a focus on IT-related troubleshooting. Provide level 2 technical support via ...

Duravant

Technical Support Specialist 1

Sussex, WI · On-site

Our systems are engineered for accurate bag placement, hygienic performance, and long-term ... Together with a team of Support Engineers worldwide, you handle Pattyn's internal technical ...

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Technical Support Engineer information

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$37.9K

$79.8K

$120.6K

How much do technical support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for technical support engineer in Wisconsin is $79,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $99,400.00 per year, depending on experience, location, and employer.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What job categories do people searching Technical Support Engineer jobs in Wisconsin look for? The top searched job categories for Technical Support Engineer jobs in Wisconsin are:
What cities in Wisconsin are hiring for Technical Support Engineer jobs? Cities in Wisconsin with the most Technical Support Engineer job openings:
What are popular job titles related to Technical Support Engineer jobs in WI? For Technical Support Engineer jobs in WI, the most frequently searched job titles are:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Wisconsin as of May 2026, with employment types broken down into 77% Full Time, 12% Part Time, 1% Temporary, and 10% Contract. Highlights an 43% Physical, 14% Hybrid, and 43% Remote job distribution, with an average salary of $79,771 per year, or $38.4 per hour.
Technical Support Engineer

Technical Support Engineer

Carrier

Adell, WI • On-site, Remote

$96K - $192K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Carrier rating

7.3

Company rating: 7.3 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

253rd of 415 rated machine equipment manufacturers

Job description

About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
Principal Responsibilities:
Provide technical expertise to troubleshoot complex problems and enable local branches to deliver excellence to their customers. Work with headquarters personnel to generate and document best practices related to networking and the deployment of technical solutions. Develop and aid in the development of sustainable solutions to address customer needs. Interact proactively with internal and external customers to understand their needs and recommend and plan for enhancements to their systems and processes.
Travel up to 50% is required.
Essential Functions:
  • Provide technical support for the ALFO Branch Offices on an as needed basis.

  • Participate in large project reviews and pre-bid reviews on an as needed basis for review of required capabilities, time estimates, design requirements, etc.

  • Identify all technical risks and assist local site team members in risk mitigation planning.

  • Assist in project commissioning planning for complex projects to support local project teams as required.

  • Provide integration and Master System Integrator (MSI) specific support for the ALC Branch Offices, inclusive of any new offerings for integration with our sister companies' offerings.

  • Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers.

  • Participate in the creation and updating of the training content for Field Engineers.

  • Assist facilitating Field Engineer boot camps for in the field training of new Field Engineers

  • Create and maintain standard work instructions in accordance with the Operations Manual guidance.

  • Provide local training and guidance that is aligned with ALFO standard work and best practices.

  • Assist in the interview process for the hiring of Field Engineer Supervisors and Field Engineers as requested.

  • Assist local management in mentoring Field Engineer Supervisors and Field Engineers.

Knowledge, Skills & Abilities:
  • Ability to organize and plan own work schedule.

  • Ability to work without close supervision.

  • Maintains professionalism in communication and appearance.

  • Ability to multitask - able to work on multiple tasks/ projects at one time

  • Excellent time management skills

  • Proficiency with Microsoft Office Suite: Word, Excel, Outlook, Access, MS Projects, etc.

  • Strong problem solving, planning, and field supervision skills.

  • Expert level knowledge of building automation and construction projects.

  • Exceptional written and verbal communication skills.

  • Knowledge of safety laws.

  • Willingness to pursue additional job-related education and/or certifications.

  • Technical in-depth understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/Arcnet, Modbus TCP, Modbus RTU, Lonworks, and N2)
  • In depth understanding of BAS integration techniques and BACnet network fundamentals (including BBMDs and foreign device registration).
  • Network troubleshooting techniques and the use of network monitoring tools:

DLcapture
Wireshark
Oscilloscope
Modscan or Equivalent
  • Ability to design IP networks incorporating IP routing, VLANs, firewalls, and BBMDs in accordance with cybersecurity best practices.

  • Exceptional ability to communicate network and server needs to client IT departments.

  • Working knowledge of the OSI Model.

  • Awareness of cybersecurity best practices and ability to advise and generate guidance.

  • Knowledge of BAS servers.

  • Hierarchal WebCTRL servers.

  • Database servers for connection of WebCTRL (including MS SQL, PostgreSQL, MySQL, and Oracle).

  • Pros and cons of virtual versus physical servers and the support requirements of both.

  • Strong working knowledge of remote connection methods and best practices.

Qualifications:
  • Bachelors Degree with 5+ years experience in BAS technical support OR a High School Diploma/GED with 10+ years experience in BAS technical support

Travel Requirements:
  • 25%-50% travel

Preferred Qualifications:
  • Quality systems knowledge

  • LEED Accredited Professional

  • MA/MS with 4-7+ years experience

Pay Range
The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
  • Health Care Benefits: Medical, Dental, Vision; Wellness incentives
  • Retirement Benefits
  • Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
  • Disability: Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
  • Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 7 May 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.

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About Carrier

Sourced by ZipRecruiter

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Industry

Construction materials wholesalers

Company size

10,000+ Employees

Headquarters location

Palm Beach Gardens, FL, US

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