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Technical Support Engineer Jobs in Wisconsin (NOW HIRING)

EOC Group

WI · On-site

$80 - $100/hr

Product Manager & Technical Support Engineer Textile Division We are looking for a Product Manager & Technical Support Engineer for our Textile Division (EMEA). In this hybrid role, you combine ...

Palo Alto Networks

WI · On-site

$125 - $150/hr

Collaborate with the Engineering team to influence product operability * Participate in weekend on-call rotation and provide after-hours support as required * Communicate complex technical issues ...

Posted today

GEA Group

WI · On-site

$60 - $80/hr

Provide remote technical support and troubleshooting to customers and field service engineers worldwide. * Prepare technical proposals for equipment upgrades and modifications * Contribute to ...

AEG

Support Engineer

WI · On-site

Position Overview VISUA is seeking a Support Engineer to support, troubleshoot, install, and ... This is a hands-on technical role that combines traveling field support, client service visits, and ...

ABB

Technical Support Expert - PLC & HMI

New Berlin, WI · On-site

The area of technical support includes but is not limited to Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs), Connectivity, System Control Wiring and integration with AC and DC ...

ABB

Technical Support Expert - PLC & HMI

New Berlin, WI · Hybrid

The area of technical support includes but is not limited to Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs), Connectivity, System Control Wiring and integration with AC and DC ...

Robert Half

Application Support Engineer

Middleton, WI · On-site

$42 - $51/hr

We are seeking an Application Support Analyst - SolidWorks to join our IT team and provide hands-on technical support for SolidWorks and other engineering applications. This role will be responsible ...

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Showing results 21-40

All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Wisconsin

Technical Support Engineer information

See Wisconsin salary details

$37.9K

$79.8K

$120.6K

How much do technical support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical support engineer in Wisconsin is $79,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $99,400.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $79,771 per year, or $38.4 per hour.

Product Manager & Technical Support Engineer Textile Division

EOC Group

WI • On-site

$80 - $100/hr

Other

Posted 20 days ago

Job description

Product Manager & Technical Support Engineer Textile Division

We are looking for a Product Manager & Technical Support Engineer for our Textile Division (EMEA). In this hybrid role, you combine strategic product management with hands‑on technical support. You act as a key link between customers, Sales, R&D, and Operations, ensuring our products meet market needs and perform optimally in real‑life applications.

Your responsibilities
  • Manage and develop the product portfolio throughout its full lifecycle (from concept to phase‑out) in close collaboration with R&D
  • Translate market needs and customer feedback into product requirements and development priorities
  • Define product positioning, value propositions, and technical differentiators
  • Coordinate product launches, updates, and discontinuations across departments
  • Monitor product performance, competitiveness, and profitability
  • Provide technical expertise and training to internal stakeholders
Technical & Application Support
  • Deliver on‑site and remote technical support (machine trials, testing, troubleshooting)
  • Support customers during industrial trials and start‑ups
  • Analyze technical issues, identify root causes, and implement sustainable solutions
  • Prepare and maintain technical documentation and reports
  • Act as escalation point for complex technical issues
Collaboration
  • Act as technical interface between customers and internal teams
  • Collect and structure customer feedback for continuous improvement
  • Support Sales during customer meetings and project discussions
  • Participate in customer visits, exhibitions, and industry events
Who are you?
  • You hold a Bachelor’s or Master’s degree in Materials Science, Chemistry, Textile Technology, or a related field
  • You have experience in product management, technical support, or application engineering within an industrial environment
  • You are analytical, hands‑on, and solution‑oriented
  • You combine strategic thinking with a practical, customer‑focused approach
  • You communicate clearly with both technical and commercial stakeholders
  • You enjoy working in an international environment and are willing to travel regularly within EMEA
  • You are fluent in English (additional European languages are a plus)
What do we offer?
  • A key hybrid role with strong impact on product success and customer satisfaction
  • An international position with exposure across the EMEA region
  • Close collaboration with R&D and direct influence on product development
  • You will receive thorough training and onboarding.
  • An attractive salary package with additional legal benefits.
  • There is no collective holiday period: vacation days are taken in consultation with the team.
  • You will join a company where human values and team spirit are highly important.
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