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Desktop Support Engineer Jobs in Wisconsin (NOW HIRING)

Concord IT Systems

Desktop Support-I

Milwaukee, WI · On-site

$20 - $25.25/hr

The Desktop Support Point of Sale Technician serves as the first point of contact for IT related support, providing tier 1 and 2 client support for all technical issues relating to hardware, software ...

Astra North Infoteck Inc.

... Support | Mobility | Antivirus | Engineering Services Experience in Vulnerability management Experience with managing iOS | Windows | Android devices in a Global environment Passionate | Self ...

Information Resource Group

Desktop Support I

Milwaukee, WI · On-site

$20 - $25.25/hr

Desktop Support 1 Location: Milwaukee, WI -Candidate MUST be a WI resident. No Relocation Allowed. Role is 100% On-Site. Duration:12/31/26 with possibility of extension. Top Skills & Years of ...

Concord IT Systems

Desktop Support

Milwaukee, WI · On-site

$20 - $25.25/hr

Provide daily support for PC hardware and software, including windows 10, Office 365 and other departmental and enterprise applications. * Participate in installing, configuring, and maintaining ...

E-Solutions

Desktop Support / Milwaukee, WI

Milwaukee, WI · On-site

$20 - $25.25/hr

A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred) Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones ...

GE

Senior Premium Support Engineer

Waukesha, WI · On-site

Senior Premium Support Engineer The GE HealthCare Premium Support team is looking for a Senior ... desktop support * 2+ years of experience with AV production using Teams Live and/or similar

ApTask

Desktop Support Technician

Waukesha, WI · On-site

$24 - $25/hr

We are seeking an IT Support Technician to provide onsite Level 1/Level 2 technical support in a business environment. * The role involves troubleshooting hardware/software issues, supporting end ...

The Panaro Group LLC

Desktop Engineer

Milwaukee, WI · On-site

The Desktop Engineer is responsible for developing and implementing client based products for our ... This role is responsible for the implementation and tier III support for Direct Supply's PC desktop ...

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Desktop Support Engineer information

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$10

$27

$46

How much do desktop support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support engineer in Wisconsin is $27.25, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $31.06 per hour, depending on experience, location, and employer.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

More about Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Wisconsin? The most popular types of Desktop Support Engineer jobs in Wisconsin are:
What are popular job titles related to Desktop Support Engineer jobs in Wisconsin? For Desktop Support Engineer jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer jobs in Wisconsin look for? The top searched job categories for Desktop Support Engineer jobs in Wisconsin are:
What cities in Wisconsin are hiring for Desktop Support Engineer jobs? Cities in Wisconsin with the most Desktop Support Engineer job openings:
What are popular job titles related to Desktop Support Engineer jobs in WI? For Desktop Support Engineer jobs in WI, the most frequently searched job titles are:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Wisconsin as of May 2026, with employment types broken down into 76% Full Time, and 24% Contract. Highlights an 100% In-person job distribution, with an average salary of $56,676 per year, or $27.2 per hour.

Desktop Support-I

Concord IT Systems

Milwaukee, WI • On-site

$20 - $25.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Milwaukee County is looking for a Desktop Support 1 resource to work 40 hours a week, Sunday-Thursday. Additional details on this can be found below.
Candidates MUST be a Wisconsin resident.
Position Summary:
The Desktop Support Point of Sale Technician serves as the first point of contact for IT related support, providing tier 1 and 2 client support for all technical issues relating to hardware, software, printing, connectivity, mobile technology, Point of Sale Technology, and user set up and authorization, working all requests, incidents, and problems through to resolution. A critical role of the Desktop Point of Sale Technician will strive to provide the best possible end user computing experience for all MC employees. The Desktop Support Point of Sale Technician will be hands on with maintaining a Point-of-Sale infrastructure while also assisting in printer setup and maintenance, peripheral hardware support and maintenance and user account maintenance. This role is committed to addressing recurring issues through consistent ITIL practices.
Essential Duties and Responsibilities:
  • Provide daily support for PC hardware and software, including: Windows 10, Office 365 and other departmental and enterprise applications.
  • Participate in installing, configuring, and maintaining computer operating systems and images.
  • Install and troubleshoot peripherals for users.
  • Aid in troubleshooting smartphones and other related ad hoc devices.
  • Ability to work outside of normal business hours to meet customer demand. (Nights & Weekends)
  • Asks appropriate probing questions to gather relevant information to aid in resolution of request.
  • Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution.
  • Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business.
  • Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
  • Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures.
  • Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients.
  • Assists in special projects as needed.
  • Assist the Milwaukee County Zoo in day-by-day Point of Sale operation to ensure smooth business operations.
Computer Skills:
  • Workstation, printer and peripheral maintenance and support skills.
  • General understanding of Client/Server environment.
  • Familiarity with Microsoft Active Directory.
  • Solid understanding of Microsoft products including Windows operating systems and the Office suite of applications.
  • Demonstrate analytical approach to problem resolution.
  • Excellent documentation skills
  • Familiarity with Microsoft SCCM imaging software
  • Basic understanding of what a Point of Sale is and how it functions on a fundamental level.
Qualifications:
  • Ability to understand basic business practices.
  • Ability to manage working in a high stress environment.
  • Take ownership for work and initiative for requests, incidents, and problems.
  • IT Professionalism in all aspects of the position.
  • Outstanding customer service skills and attitude.
  • Ability to prioritize projects and customer requests.
  • Able to work weekends and holidays.
  • Able to work in unsavory conditions, rain, snow, unclean environments.
Competencies:
  • Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
  • Team-Work - Works as a team member at the Milwaukee County Zoo or other Milwaukee County locations; balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; recognizes accomplishments of other team members.
  • Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values and follows documented departmental policies and procedures.
  • Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions.
  • Communication - Demonstrates effective communication and achieves smooth handoffs; excellent customer service skills and acumen with the ability to consistently communicate successfully with all types of employees.
Education/Experience:
  • 1-3 years customer service experience.
  • 2-year degree in an IT related field or current progress towards a degree in combination with experience.
Certificate and Licenses:
  • No certifications required; A+ certifications preferred.
Supervisory Responsibilities:
  • No supervisory responsibilities.
Top Skills & Years of Experience:
  • 1-3 years customer service experience.
  • 2-year degree in an IT related field or current progress towards a degree in combination with experience.
  • Familiarity with Microsoft Active Directory
  • Familiarity with Microsoft SCCM imaging software
Nice to Have Skills:
  • Provide daily support for PC hardware and software, including: Windows 10, Office 365 and other departmental and enterprise applications.
  • Participate in installing, configuring, and maintaining computer operating systems and images.
  • Install and troubleshoot peripherals for users.
  • Aid in troubleshooting smartphones and other related ad hoc devices.
Interview Process:
  • Microsoft Teams
Duration:
  • Until 12/31/2024
Onsite or Remote?
  • Onsite, possibly wet, and dirty working conditions. Typical work week would be Sun, Mon, Tue, Wed & Thurs - 8 hour shifts onsite at the Milwaukee County Zoo.
  • Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Please see additional details below as this position will require onsite and weekend work.

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