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Help Desk Level 1 Jobs in Wisconsin (NOW HIRING)

IntelliPro

Help Desk Technician

Menomonee Falls, WI · On-site

$20 - $27/hr

... level expectations Qualifications : Required : • 1-3 years of experience in an IT support or related environment (or equivalent combination of education and experience) • 1-3 years of customer ...

TEKsystems

Help Desk Support Specialist

Madison, WI

$18 - $20/hr

Provide first-level technical support for end users * Troubleshoot account access, authentication ... At least 1 year of experience working with digital tools, systems, or technology platforms

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

Provide basic level end-user support for all business units within the Walbec Group. This includes ... Responsible for creating incident tickets for each new incident reported to the service desk

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

Provide basic level end-user support for all business units within the Walbec Group. This includes ... Responsible for creating incident tickets for each new incident reported to the service desk

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

Provide basic level end-user support for all business units within the Walbec Group. This includes ... Responsible for creating incident tickets for each new incident reported to the service desk

TEKsystems

Help Desk Support Specialist

Madison, WI

$18 - $20/hr

Provide first-level technical support for end users * Troubleshoot account access, authentication ... At least 1 year of experience working with digital tools, systems, or technology platforms

Summit Golf Brands

IT Help Desk Technician

Barneveld, WI · On-site

$40K - $55K/yr

... CompTIA A+).1-3 year(s) of experience in a help desk, IT support, or desktop support role ... Experience with a ticketing or service management system is a plus.Familiarity with Active ...

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All JobsHelp Desk Level 1 JobsHelp Desk Level 1 Jobs in Wisconsin

Help Desk Level 1 information

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What is a Help Desk Level 1 technician?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.
What are popular job titles related to Help Desk Level 1 jobs in Wisconsin? For Help Desk Level 1 jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Help Desk Level 1 jobs in Wisconsin look for? The top searched job categories for Help Desk Level 1 jobs in Wisconsin are:
What cities in Wisconsin are hiring for Help Desk Level 1 jobs? Cities in Wisconsin with the most Help Desk Level 1 job openings:
Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Printer Technician/Help Desk Support

Managed Staffing

Racine, WI • On-site

$23 - $25/hr

Contractor

Re-posted 23 days ago

Job description

Job Title: IT Help Desk Support & Printer Technician (Print Support Specialist I)


Work Site Address: 3801 Spring Street, Racine, WI 53405
Work Type: W-2 Contract | Onsite
Schedule: Monday to Friday | 8:00 AM – 5:00 PM | 1-hour lunch
Hours/Week: 40
Travel Required: Yes (up to 30%) between hospital campuses and clinics using personal vehicle
 

Position Overview:

Ricoh is seeking a customer-service-focused IT Help Desk Support & Printer Technician to support the daily operations of printer and device support at Ascension hospital campuses. This is a field-based role requiring regular travel between multiple sites within Racine, WI, and frequent walking within large hospital environments.

The ideal candidate is a self-starter with excellent customer service skills, hands-on printer troubleshooting ability, and knowledge of device support tools and HP-certified equipment.

Key Responsibilities:

  • Provide daily support for site-specific network and workstation printers.

  • Serve as the first responder for minor printer issues (e.g., paper jams, toner replacement).

  • Deliver toner and printer supplies using a flat cart or dolly as needed.

  • Conduct printer assessments and basic troubleshooting after training.

  • Respond promptly and professionally to customer support requests; escalate when necessary.

  • Maintain inventory of onsite hardware, hot swap units, and consumables.

  • Log service calls, maintenance activities, and meter reads using TRAC Solution.

  • Keep the customer informed throughout the service process.

  • Coordinate with the Printer Fleet Manager or Integrated Account Manager regarding fleet performance.

  • Assist with printer procurement when needed.

Qualifications:

  • High School Diploma or equivalent required.

  • HP Certifications – REQUIRED.

  • Valid Driver’s License and reliable personal vehicle – REQUIRED (travel reimbursed as per company policy).

  • Experience in IT Help Desk Support or Technical Printer Support is preferred.

  • Strong working knowledge of networked printers, common troubleshooting tools, and ticketing platforms.

  • Ability to lift up to 20 lbs. and walk extensively throughout the day.

  • Excellent documentation and communication skills.

Preferred Experience:

  • Previous support experience in healthcare or large-scale enterprise environments.

  • Familiarity with printer fleet tools and databases.

  • Experience using TRAC Solution or similar service management software.

  • Understanding of printer connectivity (USB, Ethernet, wireless) and minor hardware repair.