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Help Desk Level 1 Jobs in Michigan (NOW HIRING)

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

GSK Solutions Inc.

Help Desk 1 (Onsite)

Detroit, MI · On-site

$25/hr

Job Title Help Desk 1 (Onsite) Location Detroit, MI Duration 12 Months Pay Rate $20/hr on W2 / $25 ... Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate ...

New

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate ...

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

New

Wayne State University

Help Desk Analyst I

Detroit, MI · On-site

$48K/yr

Help Desk Analyst I This is the proficiency level for incumbents with responsibility for providing routine tier-one support, triage and resolution via voice and data communications or walk-in ...

Wayne State University

Help Desk Analyst I

Detroit, MI · On-site

$20.25 - $27.75/hr

Help Desk Analyst I This is the proficiency level for incumbents with responsibility for providing routine tier-one support, triage and resolution via voice and data communications or walk-in ...

Peckham, Inc.

Internal Help Desk Supervisor

Lansing, MI · On-site

This position will assist in the help desk operations and provide coaching and one-on-one training ... Perform tasks to assure service level requirements are met * Supervise department tasks and help ...

Peckham

Internal Help Desk Supervisor

Lansing, MI

This position will assist in the help desk operations and provide coaching and one-on-one training ... Perform tasks to assure service level requirements are met * Supervise department tasks and help ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and previous help desk experience. Technical Skills: * Basic knowledge of Windows and macOS ... Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate ...

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and previous help desk experience. Technical Skills: • Basic knowledge of Windows and macOS ... Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate ...

New

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

... Help Desk Analyst, you will be the first point of contact for resolving technical issues and ... Provide exceptional Windows-based level 1-2 software, hardware, and network supportFormat PCs and ...

SKYTRON, LLC

Help Desk Analyst

Grand Rapids, MI · Hybrid

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Provide exceptional Windows-based level 1-2 software, hardware, and network support * Format PCs ...

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Showing results 1-20

All JobsHelp Desk Level 1 JobsHelp Desk Level 1 Jobs in Michigan

Help Desk Level 1 information

See Michigan salary details

$9

$18

$28

How much do help desk level 1 jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for help desk level 1 in Michigan is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What is a Help Desk Level 1 technician?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.
What are popular job titles related to Help Desk Level 1 jobs in Michigan? For Help Desk Level 1 jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Help Desk Level 1 jobs in Michigan look for? The top searched job categories for Help Desk Level 1 jobs in Michigan are:
What cities in Michigan are hiring for Help Desk Level 1 jobs? Cities in Michigan with the most Help Desk Level 1 job openings:
Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $37,789 per year, or $18.2 per hour.

Help Desk Agent - Level 1

SolvIT, Inc.

Rochester Hills, MI

$15.75 - $20/hr

Full-time

Posted 7 days ago

Job description

JOB TITLE: Help Desk Agent - Level 1

REPORTS TO: Help Desk Manager

JOB TYPE: Full Time

DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

LOCATION: 2831 Research Drive,Rochester Hills, MI 48309

This is an onsite position with opportunity for hybrid work, subject to change based on business requirements.

Kickstart Your Career in Tech!
Are you passionate about technology but don't have formal IT experience yet? This is your chance to break into the tech industry! At SolvIT, we're looking for enthusiastic individuals with customer service skills and a knack for problem-solving to join our team as Help Desk Agent Level 1. You'll receive on-the-job training, gain hands-on experience, and have opportunities to work in a dynamic and supportive environment. If you're ready to turn your interest in tech into a rewarding career, we want to hear from you!

Who is SolvIT, Inc.?

SolvIT, Inc. provides a strategic approach to technology, leveraging cost-effective business automation solutions for our customers. Our solutions include software development, infrastructure cloud hosting, managed IT services, and technical support services.

Based out of Rochester Hills, Michigan, we continuously strive to provide excellent customer service by building a team of individuals that are caring, service-focused, change leaders, who believe in teamwork. We know that our team members are vital to our success, and we are continuously seeking individuals who will thrive as part of our innovative and talented staff.

What does the Help Desk Agent - Level 1 do?
Under direct supervision, aHelp DeskAgent - Level 1 is responsible for:

  • Answering inbound communications (phone calls, emails, chats) from customers from an automotive diagnostic service and/or parts environment
  • Creating or updating tickets with timely, accurate written documentation
  • Identifying and categorizing customer issues to either provide resolution or escalate to Level 2 support
  • Various ad hoc projects

What you will be doing:

  • Utilize a ticket system to document and summarize issues
  • Communicate to customer base, coworkers, supervisors both verbally and in writing via phone, email, IM, etc.
  • Attends meetings, internal training sessions as needed
  • Able to work in a fast-paced and flexible work environment.
  • At times, projects and client needs require adaptability and agility to adjust work duties

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