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Help Desk Level 1 Jobs in Michigan (NOW HIRING)

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI · On-site

Active Directory (1+ years) * Citrix (1+ years) * 2+ years of experience in ANY of the following ... Key Responsibilities: - Provide first-level technical support and troubleshooting for IT-related ...

Auxiom LLC

Service Desk Technician Level 2

Rochester, MI

$55K - $70K/yr

This role handles escalated service desk tickets, mentors Level 1 technicians, and supports a wide ... Minimum two years' experience on a service desk/help desk team with ticketing systems. * Strong ...

Auxiom

Service Desk Technician Level 2

Rochester, MI · On-site

$55K - $70K/yr

This role handles escalated service desk tickets, mentors Level 1 technicians, and supports a wide ... Minimum two years' experience on a service desk/help desk team with ticketing systems. * Strong ...

GENERAL RV CENTER

IT Help Desk Technician

Wixom, MI · On-site

Escalate issues/tickets to upper level Help Desk * Provide support in person, over the phone, and ... Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and ...

GENERAL RV CENTER

IT Help Desk Technician

Wixom, MI · On-site

Escalate issues/tickets to upper level Help Desk * Provide support in person, over the phone, and ... Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... level position, or are looking to accelerate your career opportunities - you want to work for a ...

Collabera

Help Desk Support

Ann Arbor, MI

$17 - $22/hr

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with ...

Priority Waste

Escalate issues beyond Tier 1 scope to senior technical staff. * Provide clear, patient guidance ... help desk, customer service, or technical support role - or equivalent hands-on experience.

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All JobsHelp Desk Level 1 JobsHelp Desk Level 1 Jobs in Michigan

Help Desk Level 1 information

See Michigan salary details

$9

$18

$28

How much do help desk level 1 jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk level 1 in Michigan is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What is a Help Desk Level 1 technician?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.
What are popular job titles related to Help Desk Level 1 jobs in Michigan? For Help Desk Level 1 jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Help Desk Level 1 jobs in Michigan look for? The top searched job categories for Help Desk Level 1 jobs in Michigan are:
What cities in Michigan are hiring for Help Desk Level 1 jobs? Cities in Michigan with the most Help Desk Level 1 job openings:
Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $37,789 per year, or $18.2 per hour.

IT HELP DESK

Purposelink Recruitment

Ann Arbor, MI • On-site

Full-time

Posted 24 days ago

Job description

Job description

Job Title: Contract IT Help Desk

Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided

required

  • Associate degree or higher
  • Help Desk Support (2+ years)
  • Microsoft Windows (2+ years)
  • Active Directory (1+ years)
  • Citrix (1+ years)
  • 2+ years of experience in ANY of the following:
    • Microsoft Office
    • Microsoft Azure

Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.

Key Responsibilities:

- Provide first-level technical support and troubleshooting for IT-related issues

- Respond to incoming calls, emails, and tickets in a timely and professional manner

- Identify, diagnose, and resolve technical problems for clients

- Escalate complex issues to the appropriate teams for further resolution

- Document all support activities and resolutions in our ticketing system

- Collaborate with team members to continuously improve processes and procedures

- Participate in on-call rotation for off-hours support as needed

- Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients

Requirements:

- Associate degree or higher in a related field

- Minimum of 2 year of experience in help desk support

- Proficiency in Microsoft Windows operating systems

- Experience with Active Directory and Citrix

- Familiarity with Microsoft Office applications

- Available for off-hours support on a rotating basis

- Knowledge of Microsoft Azure is a plus

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Strong problem-solving and troubleshooting skills