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Help Desk Level 1 Jobs in Michigan (NOW HIRING)

Little Caesars

Help Desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Provide first-level technical support and troubleshooting assistance related to Caesar Vision POS ... Minimum one (1) year of experience in customer service, technical support, help desk support, call ...

Auxiom LLC

Service Desk Technician Level 2

Rochester, MI

$55K - $70K/yr

This role handles escalated service desk tickets, mentors Level 1 technicians, and supports a wide ... Minimum two years' experience on a service desk/help desk team with ticketing systems. * Strong ...

Ilitch

Help Desk Representative

Detroit, MI

$17.25 - $22.25/hr

Provide first-level technical support and troubleshooting assistance related to Caesar Vision POS ... Minimum one (1) year of experience in customer service, technical support, help desk support, call ...

Auxiom

Service Desk Technician Level 2

Rochester, MI · On-site

$55K - $70K/yr

This role handles escalated service desk tickets, mentors Level 1 technicians, and supports a wide ... Minimum two years' experience on a service desk/help desk team with ticketing systems. * Strong ...

Trilon Group

Help desk Technician

Canton, MI

$23 - $30/hr

Maintain a high level of professionalism and empathy when engaging with end users Onboarding and ... Must be in a designated region and based in a Tier 1 or Tier 2 Trilon office to provide hands-on ...

Collabera

Help Desk Support

Ann Arbor, MI

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with ...

DORT FINANCIAL CREDIT UNION

Help Desk Operator

Grand Blanc, MI · On-site

$35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

One-year computer related experience required with technical proficiency in troubleshooting, maintaining, and administering personal computer hardware, software, and networked systems. * Knowledge of ...

New

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... level position, or are looking to accelerate your career opportunities - you want to work for a ...

Priority Waste

Escalate issues beyond Tier 1 scope to senior technical staff. * Provide clear, patient guidance ... help desk, customer service, or technical support role - or equivalent hands-on experience.

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... least 1-year customer service experience - 5 years or more experience working in a 24/7/365 health care environment help desk, service desk, or IT support position using phone, email, remote ...

ODL

Help Desk Support Technician

Zeeland, MI

$18.50 - $24.75/hr

Associate's degree plus 1-2 years of related work experience; or high school diploma plus 2-3 years of related experience. * Strong Service Attitude * Spanish speaking is a plus. Additional Notes ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... least 1-year customer service experience - 5 years or more experience working in a 24/7/365 health care environment help desk, service desk, or IT support position using phone, email, remote ...

ODL, Inc.

Help Desk Support Technician

Zeeland, MI · On-site

$18.50 - $24.75/hr

Associate's degree plus 1-2 years of related work experience; or high school diploma plus 2-3 years of related experience. * Strong Service Attitude * Spanish speaking is a plus. Additional Notes ...

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All JobsHelp Desk Level 1 JobsHelp Desk Level 1 Jobs in Michigan

Help Desk Level 1 information

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How much do help desk level 1 jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk level 1 in Michigan is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What is a Help Desk Level 1 technician?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.

What are popular job titles related to Help Desk Level 1 jobs in Michigan?

For Help Desk Level 1 jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Help Desk Level 1 jobs in Michigan look for?

The top searched job categories for Help Desk Level 1 jobs in Michigan are:

What cities in Michigan are hiring for Help Desk Level 1 jobs?

Cities in Michigan with the most Help Desk Level 1 job openings:

Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $37,789 per year, or $18.2 per hour.

Help Desk Representative

Little Caesars

Detroit, MI • On-site

$17.25 - $22.25/hr

Full-time

Re-posted 23 days ago

Little Caesars rating

4.5

Company rating: 4.5 out of 10

Based on 956 frontline employees who took The Breakroom Quiz

93rd of 106 rated fast food restaurants

Job description

Job Summary:
Provide first-level technical support and troubleshooting assistance related to Caesar Vision POS products, associated peripherals, and third-party delivery service platforms used by corporate and franchisee stores globally. This role is responsible for logging and responding to support requests, identifying and diagnosing issues, resolving routine problems, and escalating more complex incidents when appropriate. The position serves as part of a team that provides support to stores, franchisees, and delivery service partners.
Key Responsibilities:
  • Respond to client inquiries and technical support requests related to software, hardware, and delivery service platforms.
  • Gather information, analyze issues, and apply troubleshooting methodologies to identify and resolve problems when possible.
  • Escalate unresolved or complex issues to appropriate support resources.
  • Provide application and system support to end users.
  • Follow up with customers to confirm issue resolution and satisfaction.
  • Deliver support via phone, email, and other approved communication channels.
  • Provide instruction and support regarding Caesar Vision peripherals and delivery service-related products.
  • Document support requests and resolutions within the ServiceNow call tracking system.
  • Identify and report issue trends to leadership.
  • Support operational schedules that may include evenings, weekends, holidays, or 24x7 support coverage for international locations.

Role Expectations & Competencies:
  • Customer-focused approach with a commitment to delivering high-quality support experiences.
  • Ability to communicate technical information clearly to non-technical users.
  • Strong listening, questioning, and follow-up skills.
  • Ability to remain professional when assisting frustrated or difficult customers.
  • Effective collaboration with teammates, store personnel, franchisees, and business partners.
  • Strong organizational skills with the ability to prioritize multiple competing tasks.
  • Adaptability and responsiveness in a fast-paced support environment.
  • Sound judgment regarding issue escalation and resolution ownership.

Required Knowledge, Skills and Abilities:
  • High school diploma, GED, or equivalent.
  • Minimum one (1) year of experience in customer service, technical support, help desk support, call center operations, or a related customer-facing environment.
  • Ability to work assigned schedules that may include evenings, weekends, holidays, or other business-required shifts.

Preferred Qualifications:
  • Knowledge of or experience using call center software and contact center technologies.
  • Experience using ServiceNow or a similar incident management platform.
  • Experience supporting point-of-sale (POS) systems.
  • Experience supporting restaurant, retail, franchise, hospitality, or delivery service operations.
  • Experience providing technical support in a high-volume support environment.

Working Conditions
This position may require evening, overnight, weekend, or holiday coverage to support domestic and international operations. Work is typically performed in an office or remote support environment and involves prolonged use of computers, telephones, and related technologies. This position may require participation in rotating support schedules.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Blue Line Distribution.
Blue Line Distribution is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.
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