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Help Desk Level 1 Jobs (NOW HIRING)

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA

$70K - $85K/yr

Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

K Group Companies

Help Desk Level 2

Grand Rapids, MI

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... been one of West Michigan's premier technology providers. From Managed IT services to physical ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting for a variety of IT issues. You will work both ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$85K/yr

) Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Cornerstone Defense

Help Desk Specialist 0

Columbia, MD · On-site

$80K - $95K/yr

... (1) year of Help Desk experience; OR High School diploma with a minimum of two (2) years of Help Desk experience. Certifications: Compliance with DoD 8570.01-M with a minimum IAT Level I ...

Synergy ECP

Help Desk Specialist

Columbia, MD

Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN ...

TrovaSearch

Help Desk Technician- Level 1

Orlando, FL

$18.75 - $25.25/hr

Position Summary The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous first-level technical support and ensuring issues are ...

Apidel Technologies

Level 1 Help Desk Analyst

Conyers, GA

$18 - $24.50/hr

... have IT Help Desk Call Center exp Provides technical assistance to both internal and external ... The Analyst will be expected to provide a high level of customer service while handling a large ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite ... level 1 support. • Serves as a contact for users having problems using computer software ...

bostonmit

Help Desk Technician (Level 1/2)

Waltham, MA · On-site

$58K - $72K/yr

Triage and escalate complex issues to Level 3 engineers when needed * Perform onboarding ... * 1-3 years of IT support or help desk experience (MSP experience a strong plus) * Working ...

Level One Personnel

Be Seen First

Help Desk Technician

Gaithersburg, MD · Remote

$11.50 - $12.50/hr

Title: Help Desk Technician - Tier 1 Location: Remote Hours: Monday-Friday 8am-5pm EST, 1 Hour ... Level One Personnel is an equal opportunity and affirmative action employer. All qualified ...

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Help Desk Level 1 information

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How much do help desk level 1 jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for help desk level 1 in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What are Help Desk Level 1 technicians?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.
More about Help Desk Level 1 jobs
What cities are hiring for Help Desk Level 1 jobs? Cities with the most Help Desk Level 1 job openings:
What states have the most Help Desk Level 1 jobs? States with the most job openings for Help Desk Level 1 jobs include:
What job categories do people searching Help Desk Level 1 jobs look for? The top searched job categories for Help Desk Level 1 jobs are:
Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 1% Part Time, and 12% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Help Desk Level 2 IT MA

Polaris Healthcare

Foxboro, MA

$70K - $85K/yr

Full-time

Posted just now

Job description

Help Desk Level 2 IT

Polaris Healthcare

Foxborough, MA

Full-Time

We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in Windows operating systems, systems administration, and network troubleshooting, we encourage you to apply.

Responsibilities:

  • Provide level 2 technical support to employees and affiliated providers via phone, email, and in-person

  • Troubleshoot and resolve technical issues related to Windows 10 and 11, Windows Server 2019, 2021, and 2025, and Microsoft MS Office 365

  • Perform systems administration tasks, including Active Directory and Windows Group Policy management

  • Troubleshoot DHCP, DNS, file, and print services

  • Utilize solid knowledge of TCP/IP networking and Microsoft MS Office 365

  • Experience with Remote Desktop Protocol (RDP) and Citrix is a plus

  • Utilize Remote Management Tools for troubleshooting and support

Requirements:

  • 3+ years of experience in a help desk or IT support role

  • Ability to lift up to 50 pounds unassisted

  • Valid driver's license and reliable car

Compensation:

  • Salary based on experience: $70,000 - $85,000 annually

Join our team and make a difference in the delivery of healthcare services! Apply to this exciting opportunity and take the first step towards a rewarding career with Polaris Healthcare.