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From Home Non Voice Email Chat Support Jobs (NOW HIRING)

Genpact

Associate - Customer Care - Non - Voice 5A

Plano, TX · On-site

$14 - $19.25/hr

Associate - Customer Care - Non - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way

Richemont

Quality Program Specialist

Grand Prairie, TX · On-site

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and

PrideStaff

Chat and Ticket Support Specialist

Plano, TX · On-site

$20/hr

CHAT AND TICKET SUPPORT SPECIALIST Are you a customer service enthusiast with a knack for problem-solving and a passion for creating exceptional customer experiences? We're looking for a dedicated

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How much do from home non voice email chat support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for from home non voice email chat support in the United States is $33.35, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $38.46 per hour, depending on experience, location, and employer.

What is a from home non voice email chat support job?

From Home Non Voice Email Chat Support jobs are remote positions where employees assist customers by responding to their inquiries via email or chat, instead of over the phone. These roles require strong written communication skills, attention to detail, and the ability to multitask between multiple conversations. The job typically involves resolving customer issues, providing product or service information, and documenting interactions, all from the comfort of your home. It is ideal for those who prefer not to engage in voice calls and are comfortable working independently.

What are the key skills and qualifications needed to thrive as a from home non voice email chat support representative?

To thrive as a From Home Non Voice Email Chat Support representative, you need excellent written communication skills, strong reading comprehension, and basic computer literacy, often supported by a high school diploma. Familiarity with customer service platforms, ticketing systems, and email/chat software like Zendesk or Freshdesk is typically required. Attention to detail, patience, and problem-solving abilities are essential soft skills for handling customer inquiries efficiently. These skills are crucial to provide accurate, timely, and satisfactory support to customers in a remote, non-voice environment.

What are the main challenges of working as a from home non voice email chat support representative, and how can I effectively manage them?

One of the main challenges in this role is handling multiple chat and email conversations simultaneously while maintaining accuracy and a friendly tone. Working remotely can also pose difficulties in staying connected with your team and accessing timely support. To manage these challenges, it's helpful to practice strong time management, utilize organizational tools provided by your employer, and proactively communicate with your team through internal chat platforms. Regularly updating your knowledge base and participating in virtual team meetings can also enhance your effectiveness and sense of connection.

What is the difference between From Home Non Voice Email Chat Support vs From Home Voice Customer Service Representative?

AspectFrom Home Non Voice Email Chat SupportFrom Home Voice Customer Service Representative
Communication ModeWritten (email, chat)Verbal (phone, voice calls)
Required SkillsWriting, typing, patienceVerbal communication, active listening
Work EnvironmentQuiet, computer-basedQuiet, computer and headset
Common CertificationsNone specific, good communication skillsCustomer service or communication certifications (optional)

From Home Non Voice Email Chat Support involves assisting customers through written communication channels like email and chat, focusing on clear, concise writing. In contrast, From Home Voice Customer Service Representatives handle customer inquiries via phone, requiring strong verbal skills. Both roles are remote, industry-specific, and demand good communication skills, but they differ mainly in communication mode and skill set.

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From Home Non Voice Email Chat Support jobs near you
Infographic showing various From Home Non Voice Email Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,375 per year, or $33.4 per hour.

Shipboard Telecommunications Mechanic

United Support Services

Kittery, ME

$39.68 - $40.68/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

United Support Services, Inc., founded in 2003, is an innovative engineering and technology business headquartered in San Diego, CA. We have an exciting new opportunity and are currently looking for an experiencedShipboard Telecommunications Mechanic IIto provide support to U.S. Navy operations in theKittery, MEarea. This position offers a competitive salary and unique opportunity to perform various shipboard and communications support duties.Military Veterans highly encouraged to apply!


Duties and Responsibilities
Install, remove, maintain, modify, troubleshoot, and repair voice and non-voice communication systems including intercoms, public address systems, alarm systems, and electronic and electromechanical telephone systems.
Install and maintain telecommunications cabling, computer networking systems, line drivers, terminal connectors, and associated communications equipment.
Run cables and wire to telephone sets, terminal connectors, lugs, pins, screws, and terminating equipment for voice and non-voice circuits.
Install, maintain, troubleshoot, and repair equipment including PAC-STAR telephone systems, modems, patch panels, station carrier units, line couplers, speed dialers, voice recorders, telefax machines, and local wire and cable systems.
Utilize testing equipment including voltmeters, ohmmeters, continuity testers, handsets, breakout boxes, decibel meters, optical time domain reflectometers, and computer diagnostic equipment.
Analyze and restore faulty voice and non-voice circuits supporting computers, data systems, and alarm circuits.
Provide technical assistance to entry-level computer operators, programmers, systems analysts, and subject matter specialists in resolving communications and equipment issues.
Maintain, troubleshoot, and repair fire and flooding alarm systems.
Maintain, troubleshoot, and repair CATV systems and LAN equipment.
Troubleshoot and repair X09/X10 door locks and KABA Simplex locking systems.
Resolve difficult computer operating issues involving unusual equipment connections, channel configurations, and processing requirements.
Receive work assignments through service tickets, work orders, or project assignments and independently determine work sequences, tools, and materials required.
Follow layout sheets, craft plans, floor plans, circuit schematics, technical descriptions, and manufacturer guidance.

Employees are expected to provide their own customary trade hand-tools necessary to perform their job duties, subject to applicable federal, state, and local laws.

  • Employees are expected to perform other duties as assigned, including tasks outside of their primary trade, when required to support operational needs. Such assignments may be temporary or may continue for an extended period of time.


Required Experience:
Associate's Degree in a related field.
Minimum of three (3) years of experience installing, testing, maintaining, removing, and repairing intercom and public address systems and calibrating communications equipment.
Troubleshooting experience with voice and non-voice communication systems.
Experience with computer cabling and networking systems.
Experience utilizing testing equipment including voltmeters, ohmmeters, current flow testers, and continuity testers.
Ability to pass a government background investigation.
Valid Driver's License.
Ability to work independently and perform duties with minimal supervision.
Ability to read, interpret, and implement job specifications and technical documentation.


Desired Skills:
Experience troubleshooting and repairing CATV systems and LAN equipment.
Experience troubleshooting and repairing phone systems, alarm systems, intercoms, and communications networks.
Experience performing testing of installed wiring using specifications and technical drawings.
Ability to lift, carry, and transport heavy equipment and materials weighing up to 50 lbs.
Ability to work aboard ships, in shipyards, confined spaces, and industrial environments.
Ability to climb ladders and work in high heat, humidity, noisy, and physically demanding conditions.
Strong verbal communication and technical reporting skills.
Familiarity with naval vessel environments and shipboard operations.


ADA Notations:

The physical job requirement involves, but is not limited to, walking, reaching, bending-over, concentration in the presence of noise, lifting items up to 50 lbs., and traversing narrow passageways, climbing ladders/stairs, and operating in confined spaces onboard naval vessels, barges, and in buildings.


Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance


Job Type:Full-time, Non-Exempt


United Support Services, Inc. is proud to be an Equal Employment Opportunity and affirmative action employer.

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