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Non Voice Email Chat Support Jobs (NOW HIRING)

ScaleJet

Customer Care Specialist (phone, email, chat)

$17.50 - $23/hr

We are seeking a warm, empathetic, and resourceful Customer Care Specialist with strong experience in customer support via phone, email, and chat. The ideal candidate has a background in call centers ...

BCforward

Customer Service Agent

San Jose, CA · On-site

$17.13/hr

Excellent native-level written and verbal communication skills in language of support, with 2 years experience in customer support for said language (chat, voice, email) working with direct consumers ...

ScaleJet

Customer Care Specialist (phone, email, chat)

$17.50 - $23/hr

We are seeking a warm, empathetic, and resourceful Customer Care Specialist with strong experience in customer support via phone, email, and chat. The ideal candidate has a background in call centers ...

Ccac Inc

Service Desk Support Analyst (Reg FT)

Pittsburgh, PA · On-site

$20 - $27.25/hr

Receives ServiceDesk requests via voice, email, chat, voice mail, web conferencing and self-service. * Utilizes enterprise level tracking software to create, assign and monitor ServiceDesk tickets ...

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All JobsNon Voice Email Chat Support Jobs

Non Voice Email Chat Support information

What are the key skills and qualifications needed to thrive in non voice email chat support?

To thrive as a Non Voice Email Chat Support representative, you should have excellent written communication skills, attention to detail, and basic computer literacy, usually supported by a high school diploma or equivalent. Familiarity with customer service platforms, ticketing systems, and productivity tools like CRM software is often required. Strong problem-solving skills, patience, and the ability to multitask effectively set top performers apart in this role. These competencies are crucial for delivering efficient, accurate, and positive customer service experiences in a fast-paced online environment.

What is a non voice email chat support?

A Non Voice Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to customer inquiries, resolving issues, and providing product or service information. Strong written communication skills, attention to detail, and problem-solving abilities are essential for this role. It is ideal for individuals who prefer not to handle voice calls but still want to provide customer support efficiently.

What are the typical daily responsibilities for a non voice email chat support?

As a Non Voice Email Chat Support professional, your day usually involves responding to customer inquiries via email and live chat, troubleshooting issues, and providing clear, written solutions. You may handle multiple chat conversations simultaneously while adhering to response time guidelines and maintaining accuracy in your communications. Collaboration with teammates and other departments, such as technical support or billing, is often needed to resolve complex cases. You’ll also be responsible for documenting interactions and updating customer records to ensure a smooth service process. This fast-paced environment rewards those who are organized, proactive, and comfortable with technology.

More about Non Voice Email Chat Support jobs
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What states have the most Non Voice Email Chat Support jobs? States with the most job openings for Non Voice Email Chat Support jobs include:
What job categories do people searching Non Voice Email Chat Support jobs look for? The top searched job categories for Non Voice Email Chat Support jobs are:
Non Voice Email Chat Support jobs near you
Infographic showing various Non Voice Email Chat Support job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Temporary. Highlights an 80% In-person, 10% Hybrid, and 10% Remote job distribution.

IVR Chatbot Developer

Kanak Elite Services Inc

Newark, NJ • On-site

Contractor

Re-posted 28 days ago

Job description

Job Title: IVR Chatbot Developer

Duration: 12+ Months

Location: Newark, NJ (Hybrid)

Job Description: 

Required Years of Experience: At least 6 years of relevant experience

In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance. This developer will be building self-service into the IVR Bot. The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently, beyond simple menu selections).

 Key skills/experiences include: Self-Service, API, Conversational Bot 

  • Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
  • Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.
  • Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.
  • Thorough understanding of Genesys Framework, Integration with internal and external components.
  • Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.) 

Their team is looking for someone with hands-on experience with Architect Flows (knows different types of Architects flows and knows how to use those types). If you find a Developer who’s strong in Architect flows, please submit them

Experience with Genesys APIs - what can or cannot be done, everything that comes with architect flows

No specific language, doesn’t need those with workforce management expertise.

specific to IVR on Genesys platform.

Work setup is hybrid in Newark, NJ.