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How much do seasonal chat support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for seasonal chat support in the United States is $20.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $27.16 per hour, depending on experience, location, and employer.

What is a seasonal chat support?

A Seasonal Chat Support job is a temporary customer service role where you assist customers via chat during peak seasons, such as holidays or sales events. Your responsibilities may include answering inquiries, troubleshooting issues, and providing product or service recommendations. This role typically lasts for a few weeks or months, depending on business needs. It requires strong communication skills, the ability to multitask, and a customer-focused attitude. Some positions may offer remote work opportunities.

What are the typical responsibilities and daily tasks for a seasonal chat support?

Seasonal Chat Support agents handle real-time customer inquiries through online chat, assisting with questions about products, orders, account issues, or troubleshooting technical problems. A typical day includes managing multiple chat conversations at once, documenting interactions in company systems, and escalating complex issues to appropriate team members when necessary. Agents also collaborate closely with other support staff and may participate in brief trainings or team meetings to stay updated on company policies and promotions. This position requires balancing quick response times with quality, friendly service to ensure customer satisfaction, especially during peak seasonal periods.

What are the key skills and qualifications needed to thrive in seasonal chat support, and why are they important?

To thrive as a Seasonal Chat Support, you should have strong written communication skills, basic computer proficiency, and the ability to type quickly and accurately, often with a high school diploma or equivalent. Familiarity with chat platforms, customer relationship management (CRM) systems, and ticketing tools like Zendesk or Salesforce is typically required. Excellent problem-solving, patience, and multitasking abilities help candidates stand out in this customer-facing role. These skills are crucial for efficiently resolving customer inquiries, maintaining high satisfaction, and managing high-volume seasonal workloads.

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Seasonal Chat Support jobs near you
Infographic showing various Seasonal Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,195 per year, or $20.8 per hour.

Inside Sales Support Specialist - Seasonal/Part-time

Ernesta

Charlotte, NC • On-site

$30/hr

Part-time

Posted 16 days ago

Job description

About Ernesta:
Ernesta believes that more soft surfaces mean happier homes. Our vision? To bring gorgeous, design-focused custom rugs to your places of gathering through an enjoyable, simple and affordable experience.
Guided by our collective mission, our team is driven, hardworking, and highly ambitious. We're problem solvers, innovators and design enthusiasts. We are relentlessly focused on delivering beautiful, and delightfully simple solutions for our customers, creating curated and considered spaces to live in.
About You:
First and foremost, you love the world of design! From furniture to art, and everything in between, you have a passion for spaces and a point of view to share. You find it easy to flex between many different tasks and enjoy a dynamic work environment. Connecting with people, understanding their perspectives and finding solutions excites and motivates you. You pride yourself on providing phenomenal customer service at every turn.
About the Role:
Ernesta is seeking a Seasonal Inside Sales Support Specialist to provide administrative and operational support to our Design & Sales Specialist team during our busiest season.
This role is ideal for someone with prior sales or account support experience who thrives behind the scenes, enjoys keeping projects organized, and understands how to move opportunities forward. Rather than owning the sales conversation, you'll help remove administrative work from the Inside Sales team so they can focus on building relationships and closing business.
You'll play an important role in ensuring trade customers receive timely follow-up, accurate information, and a seamless experience throughout the sales process.
Seasonal Employment
  • In-person, Part-time (up to 29 hours/week)
  • Duration: Hire date through January 30th 2027
  • Hourly Rate: up to $30/hour

What You'll Do:
  • Support Design & Sales Specialists with administrative tasks throughout the sales cycle
  • Offer elevated, consultative service across multiple channels (in person, chat, text, email, phone) to create a personalized experience
  • Deliver exceptional design and product expertise to Ernesta's customers
  • Support the Inside Sales tea, through communication and proactive outreach
  • Qualify leads and identify opportunities for upselling, cross-selling, and expanding customer orders
  • Advise customers on how to size, floor plan layouts, and material selection
  • Ability to navigate between multiple software applications
  • Maintain a clean, organized, and on-brand showroom that delights clients at every touchpoint
  • Spread kindness through every touchpoint, creating brand fans!
  • This is an in-person role, based out of our showroom located in Atherton Mills in Charlotte, NC.

Qualifications Include:
  • 2+ years of experience in a consumer-facing role
  • 2+ years of customer service and/or direct consumer sales
  • High level of proficiency working online across multiple software tools such as Zoom, Google suite, Salesforce, Gladly, Shopify
  • Solutions oriented with sound judgment, business sense, and high integrity
  • Willingness to work in a collaborative environment and wear many hats
  • Great time management and organizational skills
  • Flexible schedule, including weekend and holiday hours

Nice to Have:
  • Knowledge and enthusiasm for the design industry
  • Home furnishings or design industry experience.
  • BA or experience working in a creative field, interior design, art history, architecture, etc.
  • Account management experience

Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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