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Mac Support Engineer Jobs (NOW HIRING)

krg technology inc

Support Engineer

Chicago, IL · On-site

6-8 years of End User Support experience in handling Windows and Mac environment. Excellent Communication and Customer Service Skills preferably with experience in working for a Non-Profit ...

Milestone Technologies

L1 Support Engineer

New York, NY · On-site

$37.50/hr

Mac L1 Support Technician 12 Month W2 Contract (No C2C/No Student Sponsorship) Onsite daily in New ... We are seeking a proactive and customer-focused L1 Support Engineer to provide first-level ...

Forhyre

Desktop Support Engineer

New York, NY · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You ... Hands-on experience with Windows/Linux/Mac OS environments * Working knowledge of office automation ...

Lincoln IT

Help Desk/MAC Engineer

Manhattan, NY · On-site

$22 - $26/hr

Job Overview We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ ... Support all MAC and Windows environments on site. Responsibilities * Provide phone support and ...

Forhyre

Desktop Support Engineer

New York, NY

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You ... Hands-on experience with Windows/Linux/Mac OS environments * Working knowledge of office automation ...

SAIC

Deskside Support Engineer

Sacramento, CA

$40K - $80K/yr

ORA_ON_SITE Description Deskside support Engineer with a minimum of 7 years of experience providing ... Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on ...

Tabush

Desktop Support Engineer

Manhattan, NY · On-site

$70K - $90K/yr

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized ... Resolve desktop and end-user issues (Windows, Mac, Microsoft 365, virtual desktop, and business ...

SAIC

Deskside Support Engineer

Sacramento, CA · On-site

$40K - $80K/yr

ORA_ON_SITE Description Deskside support Engineer with a minimum of 7 years of experience providing ... Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on ...

Tabush

Desktop Support Engineer

Quincy, MA · On-site

$70K - $90K/yr

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized ... Resolve desktop and end-user issues (Windows, Mac, Microsoft 365, virtual desktop, and business ...

SAIC

Deskside Support Engineer

Sacramento, CA · On-site

$40K - $80K/yr

Description Deskside support Engineer with a minimum of 7 years of experience providing desk side ... Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on ...

Forhyre

Desktop Support Engineer - L3

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You ... Hands-on experience with Windows/Linux/Mac OS environments * Working knowledge of office automation ...

Forhyre

Desktop Support Engineer - L1

Plano, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You ... Hands-on experience with Windows/Linux/Mac OS environments * Working knowledge of office automation ...

Forhyre

Desktop Support Engineer - L1

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You ... Hands-on experience with Windows/Linux/Mac OS environments * Working knowledge of office automation ...

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All JobsMac Support Engineer Jobs

Mac Support Engineer information

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$16

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$68

How much do mac support engineer jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for mac support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Mac Support Engineer, and why are they important?

To thrive as a Mac Support Engineer, you need strong expertise in macOS troubleshooting, hardware repair, and network configuration, typically supported by relevant IT certifications such as Apple Certified Support Professional (ACSP). Familiarity with Apple Remote Desktop, Jamf, and other device management tools is commonly required. Exceptional problem-solving abilities, clear communication, and patience are vital soft skills for delivering effective support and guiding users. These skills ensure timely resolution of technical issues, minimize downtime, and enhance end-user satisfaction in Apple-centric environments.

What is a Mac Support Engineer?

A Mac Support Engineer is an IT professional who specializes in providing technical support for Apple Mac computers and related software and hardware. They troubleshoot issues, install and configure devices, manage updates, and help users with problems ranging from connectivity to security. These engineers often work in organizations where Macs are used extensively or for individuals who require expert assistance. Their responsibilities may also include maintaining networks, backing up data, and ensuring the overall health and performance of Mac systems.

What is the difference between Mac Support Engineer vs Mac Technician?

AspectMac Support EngineerMac Technician
CertificationsApple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT)Apple Certified Mac Technician (ACMT), other hardware certifications
Work EnvironmentHelp desks, corporate IT support, remote troubleshootingRepair shops, on-site hardware repairs, retail stores
ResponsibilitiesSoftware troubleshooting, user support, system configurationHardware repairs, diagnostics, component replacements
Industry UsageIT support departments, enterprise environmentsAuthorized service providers, retail Apple stores

The main difference between a Mac Support Engineer and a Mac Technician lies in their focus. Mac Support Engineers primarily handle software issues, user support, and system configuration in IT environments. In contrast, Mac Technicians focus on hardware repairs and diagnostics. Both roles require Apple certifications and are essential in different stages of Apple device support and maintenance.

What are some common challenges Mac Support Engineers face when supporting a mixed operating system environment?

Mac Support Engineers often work in environments where macOS devices need to seamlessly integrate with Windows or Linux systems. Common challenges include ensuring compatibility with enterprise applications, managing file sharing between different operating systems, and troubleshooting network or security issues unique to mixed environments. Successful engineers stay up to date with cross-platform tools and maintain strong communication with IT colleagues to resolve issues efficiently. Collaboration and a proactive approach are key to overcoming these technical hurdles and ensuring a smooth user experience.
More about Mac Support Engineer jobs
What states have the most Mac Support Engineer jobs? States with the most job openings for Mac Support Engineer jobs include:
What job categories do people searching Mac Support Engineer jobs look for? The top searched job categories for Mac Support Engineer jobs are:
Mac Support Engineer jobs near you
Infographic showing various Mac Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
L1 Support Engineer

L1 Support Engineer

Milestone Technologies, Inc.

Manhattan, NY • On-site

$40.50/hr

Other

PTO

Posted 23 days ago

Job description

Mac L1 Support Technician
12 Month W2 Contract (No C2C/No Student Sponsorship)
Onsite daily in New York, NY [10011] OR San Francisco, CA 270 [94107]
Pay rate: up to $37.50/hr. in New York and up to $40.50/hr. in San Francisco, CA. No PTO or paid holidays.
The ideal candidate will have experience providing remote and onsite support to over 300 end users, primarily within Mac-focused environments (90% Mac environment).
We are seeking a proactive and customer-focused L1 Support Engineer to provide first-level technical assistance to end users. This role is responsible for troubleshooting basic IT issues, managing service requests, and ensuring timely resolution or escalation of incidents to higher-level support teams.
Key Responsibilities
  • Serve as the first point of contact for all IT support requests via phone, email, chat, or ticketing systems
  • Diagnose and resolve basic hardware, software, and network issues
  • Log, track, and manage incidents and service requests in the ITSM tool (e.g., ServiceNow)
  • Perform initial troubleshooting for:
    • Password resets and access issues
    • Email and collaboration tools (Outlook, Teams, etc.)
    • Desktop, laptop, and peripheral issues
    • Basic network/connectivity problems
  • Escalate complex issues to L2/L3 support teams with proper documentation
  • Maintain accurate records of all interactions and resolutions
  • Follow standard operating procedures (SOPs) and service level agreements (SLAs)
  • Assist with user onboarding/offboarding tasks, including account setup and system access
  • Provide guidance and support to users on IT policies and tools
  • Contribute to knowledge base documentation and process improvements
Required Skills & Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • 0–2 years of experience in IT support, help desk, or technical support role
  • Basic understanding of:
    • Windows/Mac operating systems
    • Active Directory (user management, password resets)
    • Networking fundamentals (DNS, DHCP, VPN)
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk)
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer service skills
  • Ability to prioritize and manage multiple tasks
 
Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

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