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Microsoft 365 Support Engineer Jobs (NOW HIRING)

Microsoft 365 Systems Engineer

Richmond, VA · On-site

$75.85K - $126.59K/yr

Administer and support Microsoft 365 services, including user and group management, access controls ... We are engineers, scientists, and construction professionals providing solutions that improve our ...

The Systems Engineer will design, implement, and scale Microsoft 365 solutions to support a rapidly growing organization operating critical infrastructure for energy and AI workloads. Microsoft 365 ...

Administer and support Microsoft 365 services including Entra ID (Azure AD), Exchange Online, SharePoint Online, OneDrive, Teams, Power Platform, and M365 security/compliance features * Manage tenant ...

Microsoft 365 Operations Engineer

Overland Park, KS · On-site

$68.70K - $92.90K/yr

The engineer works closely with IT teams and business stakeholders to maintain system health ... Support & Documentation * Provide 2nd and 3rd level support for Microsoft 365-related issues.

Sr. Microsoft 365 Engineer

Holmdel, NJ · On-site

$116.80K - $160.40K/yr

As a Senior Microsoft 365 Engineer / Collaboration Engineer, you will be responsible for designing, building, testing, deploying, and supporting Microsoft 365 collaboration capabilities. You have:

Senior Microsoft 365 Developer

Ocoee, FL · On-site

$48 - $63.25/hr

Ocoee, FL The Senior Microsoft 365 Developer is responsible for designing, developing, and supporting business solutions using Microsoft 365 technologies, including SharePoint Online, Power Platform ...

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Microsoft 365 Engineer

New York, NY · On-site

$60 - $70/hr

Must be willing to handle basic IT support duties when there are no network projects on the ... and configure Microsoft Defender for Office 365 -- anti-phishing policies, safe links, safe ...

Unisciti al nostro team di Modern Workplace Engineering se vuoi far parte di una squadra di espert* che offre soluzioni tecnologiche innovative e sicure in ambito Microsoft 365. Cosa farai: * Creerai ...

Desktop Support Engineer

Quincy, MA · On-site

$50K - $75K/yr

Desktop Support Engineer - Boston Watch a quick 60-second video about this role: About Us We're a ... Manage Microsoft 365 and Azure AD environments, including security, access, and policies

Desktop Support Engineer

Manhattan, NY · On-site

$50K - $75K/yr

Desktop Support Engineer - NYC Watch a quick 60-second video about this role: About Us We're a mid ... Manage Microsoft 365 and Azure AD environments, including security, access, and policies

Senior Microsoft 365 Engineer

$107K - $146.90K/yr

Access to resources, training, and mentorship to support your professional growth. * Inclusive ... Project Summary AIS is seeking a Senior Microsoft 365 Engineer with deep technical expertise in ...

Senior Microsoft 365 Engineer

Indianapolis, IN

$99.90K - $137.20K/yr

The Senior Microsoft 365 Engineer is responsible for responding to level two issues that arise and ... Types of client support requests can be, but are not limited to, resolving, or escalating issues ...

New

Unisciti al nostro team di Modern Workplace Engineering se vuoi far parte di una squadra di espert* che offre soluzioni tecnologiche innovative e sicure in ambito Microsoft 365. Cosa farai: * Creerai ...

OR · Hybrid

$104.40K - $143.40K/yr

Access to resources, training, and mentorship to support your professional growth. * Inclusive ... Project Summary AIS is seeking a Senior Microsoft 365 Engineer with deep technicalexpertisein ...

Unisciti al nostro team di Modern Workplace Engineering se vuoi far parte di una squadra di espert* che offre soluzioni tecnologiche innovative e sicure in ambito Microsoft 365. Cosa farai: * Creerai ...

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Microsoft 365 Support Engineer information

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How much do microsoft 365 support engineer jobs pay per hour?

As of May 29, 2026, the average hourly pay for microsoft 365 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Microsoft 365 Support Engineer, and why are they important?

To thrive as a Microsoft 365 Support Engineer, you need deep knowledge of Microsoft 365 services, troubleshooting expertise, and a relevant IT background, often supported by certifications like Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with tools such as Microsoft Exchange Online, SharePoint, Teams, PowerShell scripting, and ticketing systems is typically required. Excellent problem-solving abilities, communication skills, and patience help build trust with clients and efficiently resolve technical issues. These competencies ensure prompt resolution of user problems, minimize downtime, and enhance overall customer satisfaction with Microsoft 365 solutions.

What are some common challenges Microsoft 365 Support Engineers face when troubleshooting user issues, and how can they effectively address them?

Microsoft 365 Support Engineers often encounter challenges such as diagnosing complex issues that span multiple services (e.g., Exchange Online, Teams, SharePoint), managing user expectations, and keeping up with frequent platform updates. To address these, engineers should develop strong communication skills, stay current with Microsoft's documentation and training resources, and leverage internal escalation processes when needed. Collaborating closely with cross-functional teams and using remote diagnostic tools can also help resolve issues efficiently while providing a positive support experience.

What does a Microsoft 365 Support Engineer do?

A Microsoft 365 Support Engineer provides technical assistance and troubleshooting for Microsoft 365 products such as Exchange Online, SharePoint, Teams, and OneDrive. They help organizations resolve issues related to user access, security, configuration, and integration of Microsoft 365 services. These professionals also guide customers through best practices, updates, and migrations to ensure smooth operation of cloud-based productivity tools.

What is the difference between Microsoft 365 Support Engineer vs Microsoft 365 Administrator?

AspectMicrosoft 365 Support EngineerMicrosoft 365 Administrator
Primary RoleProvides technical support and troubleshooting for Microsoft 365 services and issuesManages and maintains Microsoft 365 environment, including user accounts, permissions, and configurations
Required SkillsKnowledge of Microsoft 365 tools, troubleshooting, customer serviceIn-depth understanding of Microsoft 365 admin center, PowerShell, security, and compliance
Work EnvironmentHelpdesk, support teams, technical support centersIT departments, system administration teams
CertificationsMicrosoft 365 Certified: Modern Desktop Administrator Associate, MS-900Microsoft 365 Certified: Enterprise Administrator Expert, MS-100

The Microsoft 365 Support Engineer focuses on resolving user issues and providing technical support, while the Microsoft 365 Administrator manages the overall environment, configurations, and security settings. Both roles require similar certifications but differ in daily responsibilities and scope.

More about Microsoft 365 Support Engineer jobs
Infographic showing various Microsoft 365 Support Engineer job openings in the United States as of May 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Microsoft 365 Systems Engineer

Microsoft 365 Systems Engineer

Kleinfelder Inc

Richmond, VA • On-site

$75.85K - $126.59K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago


Kleinfelder rating

7.1

Company rating: 7.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

267th of 349 rated engineering


Job description

Job Description

Take Your Corporate Career to the Next Level 

Kleinfelder, a Forbes' Top Employer for Engineers in North America, is committed to a people-first culture, technical excellence, and creating opportunities where employees can thrive!

Are you ready to be challenged, make a difference, and experience professional growth in your career? Kleinfelder's Corporate Services team is looking for you! From Accounting & Finance, Human Resources, Marketing & Communications, and Information Technology to Legal and Health & Safety, our corporate employees are part of the Kleinfelder ecosystem - supporting the projects that improve the communities we work and live in. 

Step into Your New Role

We are seeking a Microsoft 365 Systems Engineer to own and enhance our Microsoft 365 environment, identity platform, and automation capabilities. This role focuses on Microsoft 365 administration, Entra ID (Azure AD), Power Platform automation, and AIenabled solutions using Azure AI (Microsoft Foundry). The ideal candidate brings a strong engineering mindset and experience building scalable, automated, and intelligent solutions across the Microsoft ecosystem.

Key Responsibilities

  • Microsoft 365 Administration and Management:Administer and support Microsoft 365 services, including user and group management, access controls, and license management within Entra ID (Azure AD).
  • Automation & Scripting:Design, develop, and maintain PowerShell and Microsoft Graph API-based automations to support operational workflows and recurring jobs (e.g., license usage extracts, usage and cost reporting).
  • Power Platform & Copilot Solutions:Build and support Power Automate workflows and Copilot Studio solutions that integrate with Microsoft 365 and enterprise data sources to streamline business processes.
  • Azure AI / Microsoft Foundry:Leverage Azure AI (Microsoft Foundry) to enable intelligent automation, AIassisted workflows, and integrations aligned with enterprise standards.
  • Reporting & Metrics:Maintain automated reporting jobs that deliver reliable insights into Microsoft 365 usage, licensing, and operational health.
  • CrossTeam Collaboration:Partner with IT and business stakeholders to implement secure, scalable Microsoft 365 and automation solutions.

Required Qualifications

  • Proven experience managing Microsoft 365 in an enterprise environment.
  • Strong expertise with Entra ID (Azure AD), including identity, access, and licensing management.
  • Handson experience with Power Automate and Microsoft Graph API integrations.
  • Proficiency in PowerShell scripting for automation and reporting.
  • Experience working with Azure AI / Microsoft Foundry, including building or integrating AIdriven workflows.
  • Experience designing or supporting Copilot Studio solutions.
  • Strong problemsolving skills and an engineeringfocused approach to system design and automation.

NicetoHave Qualifications

  • Familiarity with Microsoft Intune / endpoint management.
  • Broader exposure to Power Platform components (e.g., Power Apps).
  • Relevant Microsoft certifications (Microsoft 365, Azure, Power Platform, or AIrelated).

Following an offer, candidates will be required to satisfactorily complete employment reference checks, verification of professional licensure and/or educational credentials, a motor vehicle report (MVR), and a comprehensive background check.

Move Forward with Kleinfelder:

Kleinfelder and its' subsidiaries and affiliates, has been connecting great people to the best work since 1961. We are engineers, scientists, and construction professionals providing solutions that improve our clients' transportation, water, energy, and other private infrastructure. As a responsive, cross-disciplinary team of bright, curious, and innovative problem-solvers, we are dedicated to doing the right thing, every day, on every project from over 110 offices in the US, Canada, and Australia.Connecting great people to the best work is our purpose - together, we deliver. 

 

Progress with an Employer that Values You 

Kleinfelder, and its' subsidiaries and affiliates, is an inclusive organization free from discrimination. We are a stronger organization when we are a diverse workforce and believe that through diversity, equity, and inclusion comes creativity, innovation, and unity. We are proud to offer the following: 

 

Benefits:Kleinfelder, and its' subsidiaries and affiliates, offers an excellent compensation and benefits package, including: medical, dental, vision, life insurance, 401(k) plan, and paid holidays. 

The expected salary range for the position is displayed in accordance with the California Pay Transparency Law. Final agreed upon compensation is based upon individual qualifications and experience. Salary Range:$75,850-$126,585 

 

Career Development:We are committed to investing in the professional development of our staff, offering each employee every opportunity to grow, develop, and take control of their career paths. We support these efforts through reimbursements for continuing education as well as many of the expenses associated with trainings and certifications, and opportunities for career development through our internal Mentoring Program. 

 

Equal Opportunity:Kleinfelder, and its' subsidiaries and affiliates, is an Equal Opportunity Employer - Minorities/Women/Disabled/Veterans. (Compliant with the new VEVRAA and Section 503 rules) 

 

NOTICE TO THIRD PARTY AGENCIES 

Please note that Kleinfelder, and its' subsidiaries and affiliates, does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Kleinfelder, and its' subsidiaries and affiliates, will not consider or agree to payment for any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Kleinfelder, and its' subsidiaries and affiliates, explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resume, including those submitted to hiring managers, are deemed to be the property of Kleinfelder. 

Employment Type: FULL_TIME