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Microsoft 365 Support Engineer Jobs (NOW HIRING)

E-Solutions

Microsoft 365 Administrator

Phoenix, AZ · On-site

Administer and support Microsoft 365 services including Exchange Online, SharePoint Online ... Familiarity with Generative AI concepts, prompt engineering, and AI governance * Experience ...

Kleinfelder Inc

Microsoft 365 Systems Engineer

Denver, CO

$75K - $126K/yr

Administer and support Microsoft 365 services, including user and group management, access controls ... We are engineers, scientists, and construction professionals providing solutions that improve our ...

Invesco

Microsoft 365 Engineer, Purview & AI

Atlanta, GA · Hybrid

... engineering team to implement, administer, and support Microsoft 365 services, with a primary focus ... Support the Enterprise Workplace & Collaboration team in delivering Microsoft 365, Purview, Copilot ...

Invesco

Microsoft 365 Engineer, Purview & AI

Houston, TX · Hybrid

... engineering team to implement, administer, and support Microsoft 365 services, with a primary focus ... Support the Enterprise Workplace & Collaboration team in delivering Microsoft 365, Purview, Copilot ...

Acess Global

Microsoft 365 Administrator

Milford, MA · On-site

Administer and support Microsoft 365 services including Entra ID (Azure AD), Exchange Online, SharePoint Online, OneDrive, Teams, Power Platform, and M365 security/compliance features * Manage tenant ...

Palnar

Sr. Microsoft 365 Engineer

Holmdel, NJ · On-site

$116K - $160K/yr

As a Senior Microsoft 365 Engineer / Collaboration Engineer, you will be responsible for designing, building, testing, deploying, and supporting Microsoft 365 collaboration capabilities. You have:

Invesco

Microsoft 365 Engineer, Purview & AI

Houston, TX · On-site

... engineering team to implement, administer, and support Microsoft 365 services, with a primary focus ... Support the Enterprise Workplace & Collaboration team in delivering Microsoft 365, Purview, Copilot ...

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All JobsMicrosoft 365 Support Engineer Jobs

Microsoft 365 Support Engineer information

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How much do microsoft 365 support engineer jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for microsoft 365 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Microsoft 365 Support Engineer, and why are they important?

To thrive as a Microsoft 365 Support Engineer, you need deep knowledge of Microsoft 365 services, troubleshooting expertise, and a relevant IT background, often supported by certifications like Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with tools such as Microsoft Exchange Online, SharePoint, Teams, PowerShell scripting, and ticketing systems is typically required. Excellent problem-solving abilities, communication skills, and patience help build trust with clients and efficiently resolve technical issues. These competencies ensure prompt resolution of user problems, minimize downtime, and enhance overall customer satisfaction with Microsoft 365 solutions.

What does a Microsoft 365 Support Engineer do?

A Microsoft 365 Support Engineer provides technical assistance and troubleshooting for Microsoft 365 products such as Exchange Online, SharePoint, Teams, and OneDrive. They help organizations resolve issues related to user access, security, configuration, and integration of Microsoft 365 services. These professionals also guide customers through best practices, updates, and migrations to ensure smooth operation of cloud-based productivity tools.

What are some common challenges Microsoft 365 Support Engineers face when troubleshooting user issues, and how can they effectively address them?

Microsoft 365 Support Engineers often encounter challenges such as diagnosing complex issues that span multiple services (e.g., Exchange Online, Teams, SharePoint), managing user expectations, and keeping up with frequent platform updates. To address these, engineers should develop strong communication skills, stay current with Microsoft's documentation and training resources, and leverage internal escalation processes when needed. Collaborating closely with cross-functional teams and using remote diagnostic tools can also help resolve issues efficiently while providing a positive support experience.

What is the difference between Microsoft 365 Support Engineer vs Microsoft 365 Administrator?

AspectMicrosoft 365 Support EngineerMicrosoft 365 Administrator
Primary RoleProvides technical support and troubleshooting for Microsoft 365 services and issuesManages and maintains Microsoft 365 environment, including user accounts, permissions, and configurations
Required SkillsKnowledge of Microsoft 365 tools, troubleshooting, customer serviceIn-depth understanding of Microsoft 365 admin center, PowerShell, security, and compliance
Work EnvironmentHelpdesk, support teams, technical support centersIT departments, system administration teams
CertificationsMicrosoft 365 Certified: Modern Desktop Administrator Associate, MS-900Microsoft 365 Certified: Enterprise Administrator Expert, MS-100

The Microsoft 365 Support Engineer focuses on resolving user issues and providing technical support, while the Microsoft 365 Administrator manages the overall environment, configurations, and security settings. Both roles require similar certifications but differ in daily responsibilities and scope.

More about Microsoft 365 Support Engineer jobs
What job categories do people searching Microsoft 365 Support Engineer jobs look for? The top searched job categories for Microsoft 365 Support Engineer jobs are:
Microsoft 365 Support Engineer jobs near you
Microsoft 365 Administrator

Microsoft 365 Administrator

E-Solutions

Phoenix, AZ • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Microsoft 365 Administrator / Copilot Studio & GenAI Specialist
Location: Phoenix, AZ (2 Days in a week)
Duration: Long Term Contact / Full Time
Job Summary
We are seeking an experienced Microsoft 365 Administrator with strong expertise in Copilot Studio, Generative AI, and SharePoint Administration to design, build, and manage agentic AI solutions across the Microsoft ecosystem. This role will be responsible for administering M365 services while developing intelligent agents and copilots that automate business processes and enhance user productivity.
Key Responsibilities
Microsoft 365 Administration
  • Administer and support Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID (Azure AD), and related security features
  • Manage user identities, licensing, access policies, conditional access, and compliance configurations
  • Monitor system health, performance, and security across the M365 tenant
  • Implement and maintain governance, data protection, and compliance policies (DLP, retention, sensitivity labels)
SharePoint Administration
  • Administer SharePoint Online sites, hubs, permissions, and content lifecycle
  • Design and maintain information architecture, metadata, and site templates
  • Support SharePoint integrations with Power Platform, Teams, and Copilot solutions
  • Troubleshoot SharePoint performance, access, and synchronization issues
Copilot Studio & Agentic AI Development
  • Design, build, and deploy agentic AI copilots using Microsoft Copilot Studio
  • Create conversational flows, actions, plugins, and integrations with Microsoft Graph and business systems
  • Implement multi-step, autonomous agent behaviors to automate workflows and decision-making
  • Manage copilot security, authentication, and environment configurations
Generative AI & Automation
  • Leverage Generative AI models within Microsoft Copilot Studio and Azure OpenAI (where applicable)
  • Integrate copilots with Power Automate, Power Apps, SharePoint, Teams, and external APIs
  • Optimize prompts, grounding data sources, and AI responses for accuracy and relevance
  • Ensure responsible AI usage, data privacy, and compliance standards
Collaboration & Stakeholder Support
  • Work closely with business stakeholders to identify automation and AI use cases
  • Provide technical guidance, documentation, and best practices for M365 and AI solutions
  • Support deployment, adoption, and ongoing optimization of copilots and M365 services
Required Skills & Qualifications
  • Proven experience as a Microsoft 365 Administrator
  • Hands-on experience with Copilot Studio and building conversational or agentic AI solutions
  • Strong knowledge of SharePoint Online administration
  • Solid understanding of Microsoft Entra ID (Azure AD), security, and compliance
  • Experience with Power Platform (Power Automate, Power Apps)
  • Familiarity with Generative AI concepts, prompt engineering, and AI governance
  • Experience integrating solutions using Microsoft Graph APIs
  • Strong troubleshooting and problem-solving skills
Preferred Qualifications
  • Experience with Azure OpenAI or other GenAI platforms
  • Microsoft certifications (e.g., MS-102, PL-400, PL-600, AI-102)
  • Experience designing enterprise automation or AI-driven solutions
  • Knowledge of scripting (PowerShell) for M365 administration
What We Offer
  • Opportunity to work on cutting-edge agentic AI and Copilot solutions
  • Exposure to enterprise-scale Microsoft 365 and GenAI environments
  • Collaborative, innovation-driven work culture

Apply